• Own execution within the team, ensuring sprint commitments are met, priorities are clear, and work is well-scoped and delivered on time • Translate direction from the Director of Engineering and product partners into concrete plans the team can execute against, while also fostering innovation on the team • Balance feature delivery with technical debt reduction, reliability improvements, and security hardening • Partner with Product to ensure engineering work is aligned with roadmap priorities and customer needs • Lead, mentor, and grow a small team of 3-5 software engineers and senior software engineers • Own the onboarding, performance management, and career development; set clear expectations and provide direct, kind feedback early ensuring there are no surprises • Spend 50-75% of your time hands-on: writing code, reviewing pull requests, and participating in RFCs and architectural discussions • Champion a culture of code quality, testing, and continuous improvement within the team

Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. How We Build Babylist is in the middle of a fundamental shift in how software gets made, and we are not tiptoeing into it. We are rebuilding our engineering culture around a simple belief: AI changes everything. How teams are structured, how decisions get made, how fast ideas become working software. Our engineers own problems end to end, working directly with product, design, and business partners with short feedback loops and real stakeholder access. We ship, learn, and iterate fast. When something is not working, we throw it out and start over — project failure and personal failure are not the same thing here. AI tools are as natural to our workflow as an IDE or version control. We are not exploring this, we are living it. Our engineers use AI to explore tradeoffs, pressure-test designs, and move from problem to solution in hours instead of days. They generate code with AI so they can stay focused on the decisions that actually require human judgment — not the routine ones. More velocity means more time for craft: better test coverage, stronger architecture, and deeper customer understanding. We hold ourselves to a higher quality bar because of AI, not in spite of it. We are building this playbook in real time, and we are looking for people who want to build it with us. If you have already changed how you work because of AI — or you are ready to — and you care more about shipping something great than following a prescribed process, we should talk. Our Tech Stack - Ruby on Rails - React - AWS - Sidekiq - MySQL - Redis - Native iOS and Android What the Role Is As a Senior Engineering Manager, BizOps, you’ll lead a team that doesn’t build customer-facing products—you build the engine that runs the business, and use AI to make that engine dramatically faster, smarter, and more scalable. BizOps Tech is one of the most critical teams at Babylist. You will own the AI-powered systems behind three of our most operationally complex domains: Customer Service, Merchandising, and Health. Across all three, the opportunity is the same—take high-friction, human-intensive operations and redesign them around what AI agents can do today. That means automating the CS workflows that drain your team’s time, so human agents can focus on moments that require real empathy and judgment. It means compressing a product onboarding process that takes weeks of manual Merch work into something that largely runs itself. And it means building the intelligence layer behind Babylist Health—understanding insurance eligibility, routing the right information to the right payers, and getting Babylist paid accurately and on time. This is not incremental improvement. This is a fundamental rewrite of how the business operates. You will partner directly with executive leadership and own both the technology and process changes required to make AI agents work in production. You’ll lead a growing team of engineers across multiple sub-domains, with a direct line of sight to meaningful, measurable business impact—and a clear path to expanding the BizOps AI model beyond these initial domains. If you want to be the person who figures out how to run a scaled consumer business on AI agents, this is where you do it. Who You Are - 5+ years of engineering management experience, including leading multiple teams or parallel workstreams in high-ambiguity environments - Hands-on experience building and shipping AI agents or automation systems in production, where real teams rely on them day-to-day - Strong technical foundation as a former engineer, with experience owning and operating production systems before moving into management - Proven track record leading through ambiguity, setting direction and establishing standards where none existed - Experience driving process transformation alongside technical builds, especially in operational or business-critical workflows - Skilled at partnering with business stakeholders, translating messy, real-world problems into clear technical approaches - Comfortable working with senior and executive leadership, contributing to roadmap decisions and prioritization - Thoughtful people leader, with experience coaching engineers at different levels and growing ICs into stronger operators - You're genuinely excited about what AI can do—not just as a concept, but as something you actively use to rethink systems and workflows. At Babylist, every team uses AI daily, and we're looking for people who lean in. How You Will Make An Impact - Own the CS Tech pod end-to-end, including Zendesk, AI assist tooling, chatbot systems, routing logic, and real-time data integrations - Replace manual CS workflows with AI agents that handle routine interactions, allowing human agents to focus on high-empathy, high-judgment moments - Lead Merch Ops Tech by automating high-friction workflows across PDP content generation, vendor onboarding, Contentful, and pricing systems - Reduce time-to-live for new vendor catalogs from weeks to hours through scalable automation and system design - Build Babylist Health DME systems from the ground up, including insurance eligibility, payer-specific submission logic, and payment workflows - Design and implement workflows that are natively built for AI, not retrofitted—redefining how work gets done across each domain - Partner with executive leadership to shape and execute Babylist’s AI transformation strategy across BizOps - Develop a repeatable AI operating model that can extend beyond CS, Merch, and Health into other parts of the business - Build and lead a high-ownership engineering team across multiple domains, raising the bar on execution, accountability, and impact About Compensation We use a market-based approach to compensation. The starting salary range for this role is: USD $226,458 to $271,742 CAD $261,500 to $362,900 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Why You Will Love Working At Babylist Our Culture - We work with focus and intention, then step away to recharge - We believe in exceptional management and invest in tools and opportunities to connect with colleagues - We build products that positively impact millions of people's lives - AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development - Competitive pay and meaningful opportunities for career advancement - We believe technology and data can solve hard problems - We're committed to career progression and performance-based advancement Compensation & Benefits - Competitive salary with equity and bonus opportunities - Company-paid medical, dental, and vision insurance - Retirement savings plan with company matching and flexible spending accounts - Generous paid parental leave and PTO - Remote work stipend to set up your office - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important NoticesRecorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration. Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page. Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone. Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The issuing engineering team at Airwallex builds and operates core systems for card issuing, transaction processing, and settlement at global scale. The team owns mission-critical platforms that underpin Airwallex's issuing products, with a strong focus on reliability, scalability, and compliance. Key areas of ownership include: - Cards: Customer-facing and internal systems for card lifecycle management, controls, and configuration. - Transactions: A global, high-throughput transaction processing platform designed for low latency, high availability, and resiliency. - Settlement: Clearance, settlement, and dispute workflows that ensure financial accuracy and scheme compliance. What you'll do As an Engineering Manager, Issuing Platform, you will lead one or more teams responsible for building and operating critical components of the issuing platform. This role combines people leadership, technical direction, and delivery ownership. You will have direct reports and are accountable for team health, execution, and long-term technical quality. While you remain technically credible and hands-on at an architectural level, your primary focus is enabling teams to do their best work rather than being the primary individual contributor. This role is based in Singapore. Responsibilities: People leadership and team development - Manage, coach, and grow a team of engineers through regular feedback, performance management, and career development. - Build a strong engineering culture focused on ownership, quality, and continuous improvement. - Support hiring and onboarding to scale the team sustainably. Technical leadership and delivery - Provide technical direction and architectural guidance for high-impact transaction processing systems. - Partner with senior engineers and staff engineers to design scalable, resilient solutions. - Ensure high standards for system design, code quality, testing, and operational excellence. Platform and infrastructure ownership - Guide the evolution of application and platform infrastructure to reduce operational overhead and improve developer productivity. - Drive improvements across reliability, observability, security, and cost efficiency. Strategic collaboration - Work closely with product, operations, and other engineering leaders to align execution with business priorities. - Evaluate new technologies and patterns, and make pragmatic decisions that balance innovation with stability. Who you are We are looking for senior engineers with deep technical expertise and a strong track record of impact as a tech lead. Minimum qualifications: - 10+ years of professional software engineering experience, with at least 2+ years in a people leadership role managing engineers directly. - Bachelor's degree in Computer Science, Software Engineering, or a related field. - Strong background in modern backend development using languages such as Java, Kotlin, Go, or Python. - Proven experience designing and delivering large-scale, distributed, production systems. - Solid understanding of computer science fundamentals and object-oriented design principles. - Hands-on experience with event-driven and streaming architectures, for example Kafka. - Experience designing and operating RESTful APIs at scale. - Cloud experience with GCP (preferred) or AWS, including containerized workloads using Docker and Kubernetes. - Familiarity with observability and operational tooling such as Splunk, Grafana, and Prometheus. - Demonstrated ability to mentor engineers and lead the execution of technical and delivery strategy. Preferred qualifications: - Experience in fintech, payments, or other regulated financial domains. - Deep experience with JVM-based ecosystems, including Java or Kotlin with Spring or Spring Boot. - Prior experience leading teams responsible for high-availability, low-latency systems. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

• Lead two product teams - Canvassing and Identity. • Serve as the bridge between technical excellence and product vision. • Collaborate with stakeholders in Customer Success, Solutions, and Integrations to understand customer needs. • Partner with Product to define scope and negotiate sustainable pace for the engineering team. • Build culture of mutual support, honest communication, and accountability. • Establish metrics for psychological safety and ensure team well-being. • Lead teams with AI-augmented rapid prototyping to frequently ship impactful features to customers. • Craft a technical roadmap focusing on AI automation and architectural shifts. • Champion best practices in code quality, testing, CI/CD, and performance optimization.