• Provide Tier II system support to end users, resolving escalated technical and application-related issues • Manage and respond to customer support tickets, ensuring timely and effective resolution • Test system fixes, enhancements, and configuration changes from an end-user perspective • Configure and maintain JA Area data within the Microsoft Dynamics 365 CRM system • Deliver remote training sessions to end users on system functionality and best practices • Partner with Tier I support to troubleshoot and resolve complex issues that require escalation • Document customer needs, workflows, and business processes to support system improvements • Identify recurring issues and contribute to knowledge base articles, documentation, and process enhancements • Collaborate with internal stakeholders to improve system usability and adoption across enterprise platforms • Perform additional duties as assigned.

• Own the Architectural Direction of Conduct • Establish and enforce a coherent architectural strategy across the platform. Make and defend high-impact design decisions that shape the system for years to come. • Drive Structural Evolution • Identify and lead architectural changes required to support scale, performance, extensibility, and new capability domains. • Ensure Platform Coherence Across Teams • Define and uphold architectural standards, patterns, and boundaries across multiple engineering teams and services. • Design for Regulatory-Grade Scale • Architect systems that are resilient, auditable, secure, and capable of operating at enterprise data volumes and global customer scale. • Influence Technical Direction Across the Organization • Align Engineering, Product, and customer-facing leadership around architectural trade-offs and long-term platform investments. • Anticipate Downstream Impact • Evaluate how architectural decisions affect performance, cost, operability, compliance posture, and future development velocity.

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role can work remote anywhere in the United States. Job Summary The CIP Oversight Manager is responsible for ensuring compliance with regulatory requirements related to customer identification and verification processes. This role oversees the implementation and monitoring of the Customer Identification Program (CIP) to mitigate financial crime risks, enhance fraud prevention, and maintain adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. The CIP Oversight Manager collaborates with internal teams, external auditors, and regulatory agencies to ensure the integrity of customer onboarding and verification procedures. Key Responsibilities - Develop, implement, and oversee the Customer Identification Program (CIP) in alignment with regulatory requirements. - Ensure compliance with Bank Secrecy Act (BSA), KYC, AML, and other financial regulations. - Monitor customer onboarding processes to identify potential risks and ensure proper identity verification. - Conduct audits and assessments to evaluate the effectiveness of CIP policies and procedures. - Collaborate with compliance, risk management, and fraud prevention teams to enhance security measures. - Provide training and guidance to internal teams on CIP-related policies and best practices. - Maintain documentation and reporting for regulatory audits and compliance reviews. - Work closely with FinTech product teams to integrate CIP requirements into digital platforms and services. Compliance Requirement: All employees in this role are required to complete and maintain current training in Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) regulations. This includes initial onboarding training and ongoing annual refreshers, as mandated by Green Dot’s compliance policies. Non-compliance could pose reputational, legal, and financial risks to the organization. Required Qualifications - Bachelor's degree in Finance, Business Administration, Law, or a related field. - 7 years of experience in compliance, risk management, or financial crime prevention within financial institutions or the FinTech industry. - Strong knowledge of KYC, AML, BSA, and CIP regulations. - Experience with identity verification technologies and fraud detection tools. - Excellent analytical, communication, and leadership skills. - Proficiency in compliance software and risk management platforms. Preferred Qualifications - Master’s degree in a relevant field. - Certification in Certified Anti-Money Laundering Specialist (CAMS) or Certified Regulatory Compliance Manager (CRCM). - Experience working with regulatory agencies and auditors. **Ability to work in the U.S. without sponsorship** POSITION TYPE Regular PAY RANGE The targeted full-time base salary for this position is $114,400 to $171,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours. WHAT YOU WILL DO - Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication. - Troubleshoot platform usage, configuration questions, and basic technical issues. - Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events. - Provide real-time assistance for high-priority customer scenarios. - Identify, document, and escalate bugs or complex issues with clear and actionable context. - Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts. - Maintain accurate documentation of issues, feature requests, and edge cases. - Contribute to internal knowledge base and support documentation. - Identify opportunities to improve customer outcomes and platform utilization. WHAT YOU WILL NEED - 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment. - Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations. - Experience managing a support queue with competing priorities, including time-sensitive workflows. - Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses. - Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems. - Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms. - Strong communication skills with the ability to guide non-technical users clearly and effectively. - Ability to navigate ambiguity and drive customer issues to resolution. - Strong organizational skills, attention to detail, and sound judgement on when to escalate issues. - Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.