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Level AI logo
Level AI

Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

Technical Account Manager

Location

India

Posted

56 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishCloud

Job Description

Technical Account Manager

Level AI

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. • Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs. • Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. • Identify opportunities for upselling and cross-selling our solutions to existing clients. • Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Job Requirements

  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
  • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
  • Excellent project management skills with the ability to juggle multiple projects simultaneously.
  • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
  • Exceptional organizational and problem-solving skills.
  • Strong communication skills in English (both written and verbal).

Benefits

  • Comfortable working EST hours

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