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Omnisend

Marketing automation built for ecommerce. Increase your sales, not your workload.

Senior Technical Solutions and Integrations Specialist

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Bulgaria

Posted

59 days ago

Salary

€2.1K / month

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Senior Technical Solutions and Integrations Specialist

Omnisend

• Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution. • Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication. • Provide clear, technically accurate explanations to customers and internal teams when required. • Identify recurring issues and propose improvements, fixes, or process changes. • Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution. • Support and maintain third-party integrations as part of the broader technical solution landscape. • Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases. • Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery

Job Requirements

  • Strong experience solving complex technical issues in a SaaS or platform environment.
  • Solid understanding of REST APIs, webhooks, and asynchronous communication.
  • Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
  • Ability to reason about application architecture, integrations, and failure modes.
  • Confidence working with API and platform documentation to make technical decisions.
  • Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Benefits

  • Gross salary starting point from **2100 EUR/month** based on experience;
  • Quarterly salary reviews.
  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
  • Unlimited access to psychotherapy.
  • Workstation budget (420 EUR).
  • Work anniversary gifts (like home cleaning services).
  • Attractive workations and team-led team-building events.
  • Working methods and best practices inspired by Silicon Valley’s top tech companies.
  • Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

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