• Manage and foster relationships with client accounts as part of our growth function • Build relationships and strategically navigate clients through their experience journey • Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs • Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions • Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn • Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager • Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow • Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Role Description - 60 % – Création de campagnes hebdomadaires pour tes clients. Brief régulier et co-création avec un Designer sur l’aspect visuel. - 20 % – Mise en place et amélioration des automatisations (SMS & Email) pour tes clients. - 20 % – Reporting et analyse des performances de tes clients. Je m’occuperai de combien de marques ? 👉 Entre 3 et 5 marques, en binôme (1 CRM Manager & 1 Designer). J’aurai de la liberté dans mon travail ? 👉 On accueille la créativité à bras ouverts ! Tant que l’ADN de la marque est respecté, on est à fond pour l’originalité. ✨ Horaires de travail : 👉 Être aligné(e) sur la time zone européenne de nos clients est essentiel. 😎 Conditions de travail ⚠️ 2 POSSIBILITÉS ⚠️ - La possibilité de travailler en freelance, en full remote, depuis n’importe où dans le monde (en respectant la timezone européenne)🌎 - Ou un contrat en CDI en Andorre ou à Londres. Company Description

• Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack. • Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution & Adswerve’s Digital Experience solutions. • Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product & Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes. • Deal Architect & Closer: Close on high-stakes renewals and upsells. You will lead complex pricing negotiations to ensure both profitability and long-term mutual value. • Portfolio Intelligence & Executive Reporting: Act as the primary source of truth for Adswerve leadership regarding your book of business. You aggregate updates and provide high-level strategic insights on revenue trends, churn risks, and expansion velocity, enabling informed board-level and executive decision-making. • Executive Relationship Architecture: Build and maintain resilient relationships with senior client stakeholders (including VP/C-Level); Map complex enterprise organizations to find new budget owners and stakeholders across different business units. • Integrated Solutions Consulting: Speak confidently to Adswerve’s Analytics & Personalization solutions, and be able to identify potential opportunities for Cloud & Programmatic Media as well, bringing in SMEs to further those conversations. Guide clients on the 'People and Process' shifts required to maximize their Adobe investment. • Orchestration: Act as the "General Manager" of the account, coordinating between Sales, Product, and Engineering teams to ensure a unified front to the customer when challenges, roadblocks, or opportunities arise. • Strategic Partner Liaison: Manage high-level relationships with key partners (such as Adobe), advocating for your clients to unlock beta opportunities and advanced support, and collaborating to drive “create” and “co-sell” opportunities for Adswerve.

Role Description Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall. This will be a remote position that handles the Onboarding CSM team for North America. - Ensure CSMs are meeting their required KPIs and have mastery over their role. - Complete required work tasks and monitor business needs for the CSM team. - Handle escalations, JIRAs, and other necessary items for the team and customers. - Occasionally cover accounts while team members are out of office. - Drive success by managing the team and the business overall. DigiCert’s Onboarding CSM team will be responsible for net new Non Premium accounts that need assistance in setting up their platform accounts, handling CA requests, adding purchased units to the account, and assisting with any blockers, while working with other DigiCert teams. What you will do - Monitor KPIs for your team and coach where needed. - Ensure team members are reaching their stated goals for education and career advancement. - Assist with escalations, coverage, and driving team initiatives (new processes development and deployment). - Conduct coaching sessions with individual team members: - Review of call/case handling. - Review of relationships with customers/internal teams. - Review of business impact. - Assisting with career progression. - Provide mentorship for the CSM Onboarding role itself (lead by example). - Organize team building events and creative sessions for enhancing team processes and morale. - Host training sessions for specific team-related topics. What you will have - 2+ years of customer onboarding experience. - 2+ years customer success/relationship/account management experience in the Digital Security, SaaS, or Software sector. - Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired). - Tertiary qualification (advantageous). - Digital Security Industry certification (advantageous). - Experience with CRM tools such as MS Office Suite and Salesforce. - Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals. - Ability to analyze complex situations and work cross-functionally towards a solution. - Strong organizational skills and very detail-oriented, with experience developing and maintaining best practices. - Experience working with enterprise customers, with the ability to diffuse complex customer challenges. - Customer-centric mindset, with a focus on delivering exceptional service and understanding client needs. - Excellent written and verbal communications skills. Benefits - DigiCert offers a competitive benefits package for all of our full-time employees.