Role Description - 60 % – Création de campagnes hebdomadaires pour tes clients. Brief régulier et co-création avec un Designer sur l’aspect visuel. - 20 % – Mise en place et amélioration des automatisations (SMS & Email) pour tes clients. - 20 % – Reporting et analyse des performances de tes clients. Je m’occuperai de combien de marques ? 👉 Entre 3 et 5 marques, en binôme (1 CRM Manager & 1 Designer). J’aurai de la liberté dans mon travail ? 👉 On accueille la créativité à bras ouverts ! Tant que l’ADN de la marque est respecté, on est à fond pour l’originalité. ✨ Horaires de travail : 👉 Être aligné(e) sur la time zone européenne de nos clients est essentiel. 😎 Conditions de travail ⚠️ 2 POSSIBILITÉS ⚠️ - La possibilité de travailler en freelance, en full remote, depuis n’importe où dans le monde (en respectant la timezone européenne)🌎 - Ou un contrat en CDI en Andorre ou à Londres. Company Description

• Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack. • Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution & Adswerve’s Digital Experience solutions. • Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product & Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes. • Deal Architect & Closer: Close on high-stakes renewals and upsells. You will lead complex pricing negotiations to ensure both profitability and long-term mutual value. • Portfolio Intelligence & Executive Reporting: Act as the primary source of truth for Adswerve leadership regarding your book of business. You aggregate updates and provide high-level strategic insights on revenue trends, churn risks, and expansion velocity, enabling informed board-level and executive decision-making. • Executive Relationship Architecture: Build and maintain resilient relationships with senior client stakeholders (including VP/C-Level); Map complex enterprise organizations to find new budget owners and stakeholders across different business units. • Integrated Solutions Consulting: Speak confidently to Adswerve’s Analytics & Personalization solutions, and be able to identify potential opportunities for Cloud & Programmatic Media as well, bringing in SMEs to further those conversations. Guide clients on the 'People and Process' shifts required to maximize their Adobe investment. • Orchestration: Act as the "General Manager" of the account, coordinating between Sales, Product, and Engineering teams to ensure a unified front to the customer when challenges, roadblocks, or opportunities arise. • Strategic Partner Liaison: Manage high-level relationships with key partners (such as Adobe), advocating for your clients to unlock beta opportunities and advanced support, and collaborating to drive “create” and “co-sell” opportunities for Adswerve.

Role Description Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall. This will be a remote position that handles the Onboarding CSM team for North America. - Ensure CSMs are meeting their required KPIs and have mastery over their role. - Complete required work tasks and monitor business needs for the CSM team. - Handle escalations, JIRAs, and other necessary items for the team and customers. - Occasionally cover accounts while team members are out of office. - Drive success by managing the team and the business overall. DigiCert’s Onboarding CSM team will be responsible for net new Non Premium accounts that need assistance in setting up their platform accounts, handling CA requests, adding purchased units to the account, and assisting with any blockers, while working with other DigiCert teams. What you will do - Monitor KPIs for your team and coach where needed. - Ensure team members are reaching their stated goals for education and career advancement. - Assist with escalations, coverage, and driving team initiatives (new processes development and deployment). - Conduct coaching sessions with individual team members: - Review of call/case handling. - Review of relationships with customers/internal teams. - Review of business impact. - Assisting with career progression. - Provide mentorship for the CSM Onboarding role itself (lead by example). - Organize team building events and creative sessions for enhancing team processes and morale. - Host training sessions for specific team-related topics. What you will have - 2+ years of customer onboarding experience. - 2+ years customer success/relationship/account management experience in the Digital Security, SaaS, or Software sector. - Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired). - Tertiary qualification (advantageous). - Digital Security Industry certification (advantageous). - Experience with CRM tools such as MS Office Suite and Salesforce. - Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals. - Ability to analyze complex situations and work cross-functionally towards a solution. - Strong organizational skills and very detail-oriented, with experience developing and maintaining best practices. - Experience working with enterprise customers, with the ability to diffuse complex customer challenges. - Customer-centric mindset, with a focus on delivering exceptional service and understanding client needs. - Excellent written and verbal communications skills. Benefits - DigiCert offers a competitive benefits package for all of our full-time employees.

Role Description The Customer Success Quality Associate must work closely with the Customer Success Manager/Director to understand the client’s goals and objectives and provide a return on their investment within each aspect of our services. The CSQA focuses on process management, client deliverables, and data integrity within client portfolios. The Customer Success Quality Associate must work effectively and efficiently with the internal support team, external clients and vendors, while complying with corporate or pharmaceutical guidelines. On occasion, the position will require aiding the CSM/CSD on business development and/or business review tasks. No two days will be the same for this organized, efficient individual. Position will provide a range of services: - Process management - Financial management - Training - Administrative support Qualifications - Minimum 2 – 3 years of experience, meeting industry preferred - College degree or equivalent - Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers - Wide range of computer skills: - Proficient in Word, Excel, and Internet/social media - Database management programs (proficient in Cvent) - Outlook (email and scheduling) - Proficient in Cvent - Knowledge of virtual and hybrid event options - Pharma experience a plus - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Ability to deliver creative outputs in a constricted timeline while maximizing available resources - Ability to travel at least 25% of the time including internationally - Experience working in a virtual office environment Requirements - Process Management (70%): - Provide administrative assistance to M&IW Customer Success Manager/Director, Meeting Owners, Event Experience Managers as requested. - Manage Account Inbox for new program requests, financial approvals, and other actionable communications. - Enter new meeting requests into M&IW Cvent and manage through the event lifecycle. - Manage projects through the lifecycle in Asana. - Manage Account Playbook and ensure information is updated and new processes are implemented and communicated to operations teams. - Create and manage the templated SOW process from development to signature with support of CSM/Director. - Conduct Cvent audits for all closed programs. - Create and manage reports by account including Cvent and Domo. - Test event websites for technical issues, content, and format prior to launch. - Trigger status change communications to CS & Ops Teams ensuring internal transition process occurs. - Assign coordinators and web designers from M&IW Cvent into client meeting platform, if applicable. - Miscellaneous account projects directed by Customer Success Manager/Director. - Providing back-up and/or overflow support to Account CSL’s and/or CSS due to heavy volume or out of office. - Management of meeting minutes during client conference calls or account team meetings. - Post-meeting survey management. - Post-meeting file closure process. - Sourcing/Meal Caps Compliance assistance (Pharma only). - Review MRF and Smartsheet’s for countries in attendance at IMs. - Compile meal cap grid for Investigator Meetings for review by the sourcing manager/planner. - Manage discrepancies per client specified process. - Financial & Data Management (20%): - Manage Reconciliation Process, working cross functionally with the Sourcing, CS Team, Operations, and Finance, to ensure all programs are reconciled within SLA guidelines. - Create/update program reconciliation tools that streamline process while ensuring timely audit requirements are met. - Full understanding of the account quality control process to include but not limited to client QC process and resolution methodology. - Communicate with planners and finance to ensure final invoice deadlines are met and all final invoices are completed. - Full understanding of the account processes to include but not limited to client MSA agreements, Change orders and financial management. - Payment request processing. - Notify Event Experience Managers of impending deadlines (SLAs). - Work in conjunction with an Event Experience team to ensure programs are free of errors for deadlines. - Budget creation/management in customer and M&IW systems. - Reconciliation management including estimated invoice and final invoice requirements. - Manage all client reporting needs (commission, quarterly reports, workload). - Limited Project Management Services (10%): - Communicating with new and existing clients on program needs. - Drive client calls as well as internal calls when needed. - Limited travel for execution of programs – approx. 15%. - Assigned as an Attendee Experience Coordinator (as required). - Compile and distribute Executive Summaries and other post-event reports (as required). - Source and secure space at off-site venues and restaurants. - Creation/distribution of travel letters. - Creation/management of meeting agenda. - Creation of initial meeting resume based on generic meeting information. - System profile management (update meeting profile; manage status movement throughout life of the meeting, etc.). - Research 3rd Party Vendor options and information for meetings. - Provide on-site preparation assistance. - Badge layout/production. - On-Site binder preparation/production. - Registration packet preparation/production. - Pre-mailer preparation/production. - On-site supply preparation/shipment. - Ability to manage 3rd Party Vendors. - Shipping and receiving management. - Training: - Create training documents, recordings, and templates and review with current and new event managers. - Participate in internal and external client trainings. - Participate in monthly client vendor calls disseminating information to M&IW account teams. - Participate in Weekly Client calls with CSM, as needed. - Present at internal trainings on new client and internal rollouts. - Set-up trainings with new M&IW hires to review specific account processes. - Seek out training and advancement by working with senior individuals in the department. - Find opportunities to increase industry knowledge through training and networking. - Administrative Services: - Provide administrative assistance to M&IW Customer Success Team, Client Meeting Owners, Client Meeting Planners, and others as requested. - Provide support to all colleagues and account team by answering questions or assisting when needed. - Be a liaison between M&IW and the Client to provide updates or answer questions. - Onsite Physical Activities (Non-Essential Functions): - Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. - Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties. - Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. - Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials. - Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown. - Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays. - Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. - Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. - Working in Varying Environments: Events occur in diverse settings, including indoor venues and outdoor spaces. Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Company Description Meeting & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.