• Triage and manage customer support issues, ensuring effective communication through resolution. • Coordinate closely with engineering teams to diagnose and resolve complex technical problems. • Drive the automation and technical management of license issuance and renewal workflows. • Run and maintain integration tests, particularly with IVR platforms. • Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2. • Install, configure, and maintain Kubernetes clusters, often deployed via Helm. • Run, troubleshoot, and maintain Docker containers. • Execute, maintain, and update internal scripting in languages like Python and Go. • Support automation efforts for deployment, testing, and other operational tasks.

• Secure Linux and Docker container development. • Work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology. • Full life cycle development including new development, design, maintenance, etc. • Ensure documentation standards are maintained for change control processes. • Work with mixed C/C++, Golang and Python tasks. • Collect and collate data. • Create and build models using ML techniques. • Undertake and record outcomes of experiments. • Liaise with the technical teams to efficiently deploy models to production. • Assist with release tasks, such as testing and troubleshooting issues. • Engage in continuing professional development, including developing new skills and knowledge of programming, ML, research methods, and techniques.

• Design and develop multi-threaded asynchronous replication systems with parallel streaming capabilities • Build object-level delta replication with checkpointing and resume functionality • Develop replication engines supporting bucket/share-level replication controls • Implement secure data transfer mechanisms using TLS 1.3 with mutual authentication • Ensure end-to-end data integrity through checksum validation and verification pipelines • Design and implement manual failover workflows for disaster recovery scenarios • Build and maintain REST APIs for replication configuration, control, and automation • Develop metadata tracking and change detection systems to enable efficient replication • Implement RPO visibility, alerting, and operational insights for replication status • Contribute to monitoring dashboards focused on replication health and performance • Ensure systems are designed for high availability, fault tolerance, and scalability • Partner with QA teams to drive performance, resiliency, and scale validation • Collaborate with backend, security, and platform teams to deliver end-to-end replication workflows • Participate in debugging, production issue resolution, and continuous improvement of replication reliability • Provide technical leadership, architectural guidance, and mentorship to the engineering team.

Overview This is a remote role that may only be hired in the following location(s): AZ, GA, NC and TX. This position provides technical guidance on complex strategic projects. Facilitates the design, development and maintenance of data streaming pipelines and distributed messaging system. Responsible for setting up Kafka clusters, configuring brokers, performance optimization and ensuring high availability. Recommends processes and products that meet strategic goals while aligning with the Bank's long-term technology direction. Responsibilities - Infrastructure Management – Design and deploy Kafka clusters on premise to ensure scalability and high availability. Cluster management through capacity planning, monitoring and alerting. - Pipeline Development – Develop and Maintain real-time, stream data pipes using Kafka connect, schema registry, streams, ksqldb. - Performance Optimization - Monitor, tune and optimize brokers and topic configurations for throughput and low latency. - Technical Expert - Maintains a strong knowledge of technology trends and impact on the Bank's infrastructure to provide relevant consultative guidance. Trains and mentor peers on new technologies. - Consultation - Provides technical advice and direction to associates, management, and developmental project teams. Utilizes expertise to consult and develop software to solve complex technical problems. - Business Strategy - Acts as a trusted advisor on strategies that align developmental projects with long-term business needs and technological direction. Assists management in implementing initiatives or strategies across the division. - Troubleshooting – Diagnose and work of remediations for issues related to infrastructure, consumer lags and message delivery. - Security and Governance – Secure Kafka cluster via SSL and SASL, Manage data contracts using schema registry. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Area of Study: Computer Science, Information Systems Preferred Area of Experience: Information Technology, Application Development Skill - Strong understanding of Kafka architecture – topics, partitions, brokers, producers, consumers, connectors. - Knowledge of distributed systems, data streaming and messaging systems. - Experience with Confluent Kafka Connect, streams. Monitoring tools like, Grafana, Prometheus, Confluent Control Center. - Ability to be on call for support on a rotating basis (as needed). Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.