• Act as a liaison between LabCorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate professionally with internal and external customers • Clarify and confirm customer needs to provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Multi-task effectively • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies per standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Participate in activities designed to improve customer satisfaction and business performance.

Location: Remote-first (Berlin HQ) Start Date: May1st Team: Customer Support Company: bookingkit GmbH 👋 About Us At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a Customer Support Working Student (m/f/d) to drive us forward on this exciting journey. This is a part-time (20h/week) position. Hybrid or remote, the work setup choice is yours. 🎯 What You'll Own - Be a Product expert: Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers. - Customer Advocacy: Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support. - Process Excellence: Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated. - Operational Projects: Support small projects aimed at improving our support docs or internal workflows. - Collaborative Communication: Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals. 🧠 You Bring - Enrolled Student: You are currently pursuing a degree in Business, Tech, Communications, or a related field (with at least 1 year of study remaining). - Communication Skills: You have a knack for explaining complex things simply. You’re comfortable on chat and email, and wouldn't mind jumping on a quick video call to help a customer. - Tech Savvy: You pick up new software quickly and are genuinely curious about how technical products work under the hood. - Organized Mindset: You can juggle your studies with work tasks, showing an ability to prioritize and follow through on small projects or assignments. - Problem-Solving DNA: You don’t just see a bug; you want to know why it happened. You are objective, detail-oriented, and calm under pressure. - Language Skills: To support our customers, we are looking for a combination of: either English and Italian, or English and German. French is a plus. 🌍 Why bookingkit Based on feedback from our team, here are some of the reasons you'll thrive with us: - Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions. - Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership. - An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses. - Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team. - Remote-first: Work from anywhere in Europe or from our modern Berlin HQ. 🎁 Perks and Benefits - Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year. - 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days). - Public Transportation Subsidy: We cover more than 50% of your public transportation costs in Germany. - Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany. - Annual Private Travel Subsidy: Receive up to €156 annually for private travel. - Corporate Discounts: Enjoy discounts through partnerships with companies like GetYourGuide. - Flat Communication: Join a culture that values open communication and accessibility between teams and leads. - Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees. - Airport/Train Office Day: Work during travel even if you’re unable to take calls. - Extra Charity Day: Take an extra day of leave in the year for charity work. - Child Sick Days: Receive 10 days of paid leave for child sickness. 🏆 Our Vision & Mission Our future is clearly defined: - Our vision is to create a world where our technology makes booking and marketing experiences a breeze. - Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions. Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda! 🚀

Immediate Hiring | $13/Hour | Weekly Pay | 6–8 Week Seasonal Project We are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season. This is a fully remote, work-from-home opportunity for candidates physically located within the United States only. This is a short-term seasonal project expected to last approximately 6 to 8 weeks. Candidates must be available to begin training immediately. Pay and Project Details - Pay rate: $13.00 per hour - Weekly pay issued every Friday for approved hours worked the previous week - Contracts will be issued and managed via Skuad (Payoneer WFM) - Short-term project lasting approximately 6 to 8 weeks - Training is required before beginning production work - Training is paid only after successful completion of training, completion of the first production milestones, and passing the required background screening What You Will Be Doing You will support customers using a leading US consumer tax software platform through inbound phone and chat support. Responsibilities include: - Helping customers navigate tax software and complete next steps - Assisting customers with locating prior-year returns, amendments, and account information - Answering product and "how-to" questions - Troubleshooting login, account, and basic technical issues - Using scripts, workflows, and knowledge base articles to resolve customer concerns - Escalating more complex tax or technical questions to the appropriate team - Maintaining accurate notes and case documentation - Handling sensitive financial and personal information securely - Delivering professional, empathetic customer support at all times Requirements Required Experience To qualify, you must have previous customer support experience and experience using or supporting consumer tax software such as Intuit TurboTax, H&R Block, TaxAct, or similar. You must be comfortable: - Navigating tax return steps - Helping customers find prior-year tax returns - Supporting customers through inbound phone and chat - Troubleshooting product and account issues - Explaining product features and next steps clearly - Working with sensitive customer information in a secure environment Experience with tax software may be from either: - Professional customer support experience, or - Personal experience using tax software and helping others navigate it Minimum Requirements Applicants must: - Be physically located in the United States - Be legally authorized to work in the United States - Be at least 18 years old - Have a High School Diploma, GED, or equivalent - Have fluent or native-level English communication skills - Have previous remote work experience - Be available full-time for the next 6 to 8 weeks - Be available to start training immediately - Be comfortable working evenings, weekends, and flexible shifts if required - Be willing and able to pass a background screening Mandatory Technical Requirements You must have all of the following: - Windows 11 desktop or laptop - Apple or macOS devices are not permitted - Intel Core i5 processor minimum, 7th Generation or newer strongly preferred - Minimum 8 GB RAM - Wired internet connection - Wi‑Fi-only setups are not permitted - USB headset with microphone - Reliable power and internet suitable for uninterrupted work - Ability to use secure browser and VPN systems if required - Quiet, dedicated workspace free from interruptions Important Before You Apply You cannot move forward in the hiring process unless you complete the mandatory pre-screen questionnaire. Applications that do not include a completed questionnaire will not be reviewed. Because we are hiring urgently, candidates who complete all required steps quickly will be prioritized. Hiring Process - Submit your application and resume - Complete the mandatory pre-screen questionnaire - Complete and pass the required background screening - Begin training immediately if selected Application Support If you experience technical issues during the application process or have role-related questions after reviewing the full job description, please contact: hrintuit@resolv.global Please include "Seasonal Tax Support" in the subject line.

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid) • Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores • Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation • Conduct regular one-on-ones, performance reviews, and career development planning for all team members • Handle critical escalations requiring both technical expertise and customer engagement skills • Collaborate closely with other technical teams on escalations and customer communications • Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success • Identify training needs and develop competency programs across technical and user enablement skills • Implement process improvements balancing reactive support with proactive customer enablement • Manage on-call schedules while coordinating scheduled customer training and engagement activities • Partner with other support managers to ensure consistent service delivery across all products • Develop documentation including technical procedures, knowledge base articles, and training materials • Build relationships with diverse customer stakeholders • Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges • Foster a culture of versatility, continuous learning, and customer-first mindset • Participate in product roadmap discussions representing comprehensive support insights • Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities