Immediate Hiring | $13/Hour | Weekly Pay | 6–8 Week Seasonal Project We are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season. This is a fully remote, work-from-home opportunity for candidates physically located within the United States only. This is a short-term seasonal project expected to last approximately 6 to 8 weeks. Candidates must be available to begin training immediately. Pay and Project Details - Pay rate: $13.00 per hour - Weekly pay issued every Friday for approved hours worked the previous week - Contracts will be issued and managed via Skuad (Payoneer WFM) - Short-term project lasting approximately 6 to 8 weeks - Training is required before beginning production work - Training is paid only after successful completion of training, completion of the first production milestones, and passing the required background screening What You Will Be Doing You will support customers using a leading US consumer tax software platform through inbound phone and chat support. Responsibilities include: - Helping customers navigate tax software and complete next steps - Assisting customers with locating prior-year returns, amendments, and account information - Answering product and "how-to" questions - Troubleshooting login, account, and basic technical issues - Using scripts, workflows, and knowledge base articles to resolve customer concerns - Escalating more complex tax or technical questions to the appropriate team - Maintaining accurate notes and case documentation - Handling sensitive financial and personal information securely - Delivering professional, empathetic customer support at all times Requirements Required Experience To qualify, you must have previous customer support experience and experience using or supporting consumer tax software such as Intuit TurboTax, H&R Block, TaxAct, or similar. You must be comfortable: - Navigating tax return steps - Helping customers find prior-year tax returns - Supporting customers through inbound phone and chat - Troubleshooting product and account issues - Explaining product features and next steps clearly - Working with sensitive customer information in a secure environment Experience with tax software may be from either: - Professional customer support experience, or - Personal experience using tax software and helping others navigate it Minimum Requirements Applicants must: - Be physically located in the United States - Be legally authorized to work in the United States - Be at least 18 years old - Have a High School Diploma, GED, or equivalent - Have fluent or native-level English communication skills - Have previous remote work experience - Be available full-time for the next 6 to 8 weeks - Be available to start training immediately - Be comfortable working evenings, weekends, and flexible shifts if required - Be willing and able to pass a background screening Mandatory Technical Requirements You must have all of the following: - Windows 11 desktop or laptop - Apple or macOS devices are not permitted - Intel Core i5 processor minimum, 7th Generation or newer strongly preferred - Minimum 8 GB RAM - Wired internet connection - Wi‑Fi-only setups are not permitted - USB headset with microphone - Reliable power and internet suitable for uninterrupted work - Ability to use secure browser and VPN systems if required - Quiet, dedicated workspace free from interruptions Important Before You Apply You cannot move forward in the hiring process unless you complete the mandatory pre-screen questionnaire. Applications that do not include a completed questionnaire will not be reviewed. Because we are hiring urgently, candidates who complete all required steps quickly will be prioritized. Hiring Process - Submit your application and resume - Complete the mandatory pre-screen questionnaire - Complete and pass the required background screening - Begin training immediately if selected Application Support If you experience technical issues during the application process or have role-related questions after reviewing the full job description, please contact: hrintuit@resolv.global Please include "Seasonal Tax Support" in the subject line.

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid) • Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores • Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation • Conduct regular one-on-ones, performance reviews, and career development planning for all team members • Handle critical escalations requiring both technical expertise and customer engagement skills • Collaborate closely with other technical teams on escalations and customer communications • Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success • Identify training needs and develop competency programs across technical and user enablement skills • Implement process improvements balancing reactive support with proactive customer enablement • Manage on-call schedules while coordinating scheduled customer training and engagement activities • Partner with other support managers to ensure consistent service delivery across all products • Develop documentation including technical procedures, knowledge base articles, and training materials • Build relationships with diverse customer stakeholders • Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges • Foster a culture of versatility, continuous learning, and customer-first mindset • Participate in product roadmap discussions representing comprehensive support insights • Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

Company Description QAD | Redzone: The Manufacturing System of Action. Traditional manufacturing relies on "Systems of Record" that only track the past; we provide a System of Action that connects people and data to drive immediate results. We are empowering the frontline with ChampionAI—a digital co-pilot that helps workers solve problems in real-time. We pride ourselves on a collaborative culture where your health, well-being, and ideas are prioritized over hierarchy. Job Description We are seeking an Application Support Specialist based in Mexico to support our ChampionAI solutions. In this role, you are not just helping customers with their concerns; you are ensuring that our users feel supported and confident. You will focus heavily on responding to user inquiries and tracking internal and external tickets in an AI-driven environment. This is a fully remote role for those with existing work authorization in Mexico. What You’ll Do: - Empathetic Problem Solving: Act as the first point of contact for customer issues, providing patience and a customer-centric approach to troubleshooting via email or chat. - Bridge to Engineering: Take ownership of reported issues and translate customer feedback into actionable insights for our Engineering team to improve the product. - Communication: Translate technical concepts into clear, concise instructions for non-technical ChampionAI users. - Trend Analysis: Analyze the support records to identify common friction points - Documentation: Collaborate with the product to maintain and improve our user manuals. Qualifications - Education: Bachelor’s degree required. - Experience: 5+ years of experience in Application or Technical Support, with a strong emphasis on customer interaction. - Communication: Fully proficient in English with the ability to interact with customers professionally. - Technical Familiarity: Comfortable using modern tools like Google Workspace, Slack, and Help Desk ticketing systems (Zendesk and/or JIRA), and AI. - Bonus Skills: Previous experience in Customer Support, Manufacturing. - French as a third language (nice-to-have) - Self-Starter Mentality: Ability to stay productive and focused in a remote work environment. Ability to optimize ways of working. - Team player: Highly collaborative Why Join QAD? - Join a growing business at the forefront of the AI transformation in manufacturing. - Participate in a coaching-led culture that values human behavior and professional growth. - Competitive compensation packages based on your unique experience and skill set. Additional Information - Your health and well being are important to us at QAD. We provide programs that help you strike a healthy - Work-life balance. - Opportunity to join a growing business, launching into its next phase of expansion and transformation. - Collaborative culture of smart and hard-working people who support one another to get the job done. - An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. - Compensation packages based on experience and desired skill set About QAD: QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-Remote - Time Type: Full Time - Department: Customer Success - Location: Mexico - Adjunct Office

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description 1. Role overview The Customer Care Representative (CCR) acts as the main point of contact for Labels & Artists, managing inquiries related to content delivery, royalties, reporting, and copyright. The role ensures timely resolution of issues, SLA compliance, and maintains high levels of client satisfaction. The CCR contributes to internal knowledge management, promotes client autonomy, and collaborates closely with Sales, Finance, Content, Product, and Contracts & Rights teams to address operational and technical challenges. 2. Main Responsibilities & Qualifications Responsibilities: - Resolve client issues in content, royalties, reporting, and copyright, ensuring compliance with SLAs - Maintain high levels of client satisfaction through timely and effective support - Onboard and train clients on company tools to ensure proper platform usage - Contribute to the Support knowledge base to facilitate client self-service and internal efficiency - Monitor, report, and escalate feedback or unresolved issues as required - Collaborate with cross-functional teams (Sales, Finance, Content, Product, Contracts & Rights) to resolve operational and technical challenges Qualifications - Minimum 2 years of experience in online customer service or support - Excellent communication skills, demonstrating care, respect, and empathy - Strong problem-solving and organizational abilities with attention to detail - Solid product knowledge and interest in technology - Experience with Salesforce & JIRA is a plus - Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) - Fluency in Turkish and English - Familiarity with the music industry and digital platforms is preferred Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role​ SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Business Consultant (Fixed Term)