• Assist other technicians with repair and maintenance activities • Complete work orders, logs, records, and reports using written and computer-based systems • Diagnose mechanical and electrical issues using blueprints, schematics, and diagnostic tools (e.g., multimeter, laptop) • Operate material handling equipment, battery equipment, moving machinery, and other powered equipment • Utilize TCP/IP as a troubleshooting and setup tool • Perform preventive maintenance and repairs on distribution center equipment, including: - Material handling and conveyor systems - Pneumatic and hydraulic systems - Dock equipment - Electrical and electronic systems • Troubleshoot and repair complex electrical and electronic systems, including: - PLCs - Networks and PC-based logic controls - External I/O devices • Assist with development of technical documentation, training materials, and troubleshooting guides • Document customer support issues and resolutions in CMMS and dashboard databases • Collaborate with Customer Service and other internal teams to resolve issues efficiently • Follow up to ensure issues are fully resolved and customer expectations are met • Participate in cleaning conveyor systems and parts cages as required • Maintain inventory of company-issued tools • Complete required documentation accurately and on time • Adhere to all company standards, operating procedures, and safety requirements • Perform additional duties as assigned • Ability to work at heights using appropriate fall protection PPE

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you. The Area Business Leader (ABL) will lead a team of Neurology Account Specialists (NAS) that are part of a diverse team of professionals supporting this important launch and will be responsible for building a dynamic team to develop and execute business plans for their assigned geographies.  In this role, the ABL will have the primary responsibility of building an elite team of NASs and then leading demand generation in a manner consistent with the FDA-approved indication to meet or exceed sales objectives. This will be accomplished by conveying complex clinical information to customers and key stakeholders regarding FDA-approved indications of this novel therapy. The individual will implement and oversee local business plans to achieve regional objectives and will be required to be an expert on all aspects of Alzheimer’s disease and the competitive landscape in which they will lead. Additionally, the ABL will be responsible for ensuring their NASs educate customers on the simplest patient pathway to therapy within their assigned area. The ABL will have the additional role of being assigned a small number of key institutions across their area and will serve as primary point of contact working cross-functionally upholding Eisai’s policies and requirements, to secure product access through effective P&T coordination and process management. This individual will also be responsible for fostering key stakeholder relationships within their assigned institutions. Further, they will lead their assigned NASs being accountable for demand generation to meet or exceed sales targets within these facilities.Responsibilities: - Develop and implementation local business plans in line with regional and corporate sales goals. - Lead and drive sales efforts including pull-through business plans by developing sales team through individual coaching, feedback, and guidance. - Facilitate timely exchange of information with internal franchise partners in line with pull-through launch expectations. - Partner with relevant cross-functional teams on assigned key institutional accounts to secure product access through effective P&T coordination and process management. - Develop and maintain business relationships with customers, KOLs, and others in the customer influence network across their respective area. - Provide appropriate business updates on progress against defined objectives, to senior leadership. - Monitor individual and district compliance with Eisai policies and procedures. - Attract, develop, motivate, and retain district talent to drive performance, engagement, and future growth of the team. Qualifications: Area Business Leader- AD - Bachelor's degree with 10+ years of pharmaceutical, biotech, or medical device sales with 5+ years successfully hiring, developing, and leading teams. - Some element of buy-and-bill, diagnostics (integrated, complex), infusion, neurology, clinical/medical experience. - Additional commercial function experience (e.g. sales training, marketing, managed markets, sales/business analytics) preferred. - Experience working with healthcare ecosystems and account management, navigating complex accounts critical for success (integrated delivery networks and health systems preferably in a biopharmaceutical manufacturer capacity). - Prior experience working with U.S. healthcare industry (including delivery of care, market access and reimbursement landscape, and key stakeholders that influence decision-making within local markets and healthcare systems). - Experience working with pharmaceutical manufacturer compliance & regulatory requirements. - Experience networking, establishing, and maintaining strong business relationships across multidisciplinary matrix teams within Eisai. Sr. Area Business Leader- AD - Demonstrated success in managing/overseeing a sales team to drive sales goals for assigned geographies. - Proven track record of recruitment and development of talent, including coaching effectiveness and performance management - Demonstrated success in leading teams to deliver strong results and profitability, establishing strong partnerships, leveraging market and customer insights, and strategic and tactical planning. - Experience driving effective collaboration across multidisciplinary matrix teams within Eisai. - Demonstrated success in networking, establishing, and maintaining strong business relationships with customers. - Proven performance as an Area Business Leader and fulfillment of defined promotion criteria. As a condition of employment and an essential function of this field-based position, applicants must be able to engage in person with HCPs and other third parties at their offices, institutions and other appropriate locations on a regular basis. In order to gain in-person access, applicants selected for the position may be required to complete third parties’ credentialing and/or entry requirements, which often include an attestation to and/or providing proof of having received certain vaccinations. To the extent you are unable to meet certain requirements for qualifying medical (including pregnancy-related) or religious reasons, applicants must request a reasonable accommodation by contacting the Human Resources Department.Skills:Clinical Acumen (AD), Critical Thinking & Agility, Focus On Customers & Partners, Mentoring/ People Development, Sales Ops & Data Analytics, Sells Effectively & Makes Impact, Territory/Account Management Eisai Salary Transparency Language: The annual base salary range for the Area Business Leader, AD - (Phoenix, AZ) (field based) is from :$184,700-$242,400 Under current guidelines, this position is eligible to participate in : Eisai Inc. Sales Incentive Plan & Eisai Inc. Long Term Incentive Plan - Field Sales. Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills. Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit https://careers.eisai.com/us/en/compensation-and-benefits. Certain other benefits may be available for this position, please discuss any questions with your recruiter. Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans. Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information: Right To Work E-Verify Participation

Field Technical Support Description - Job Summary • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification. • Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications NA Knowledge & Skills • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity • Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Job Description: Field Service Engineer – Atlanta, GA About Packsize Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet. About the Role A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service. What You'll Do • Scheduling tasks at customer job sites • Troubleshooting issues, quickly and effectively, using technical drawings and documentation • Performing routine maintenance and emergency services as they arise • Continuous learning, including customer operational processes, packaging designs, technical specifications • Installation of Packsize solutions and training others to use and maintain it • Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc. • Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations. • Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity • Excellent work ethic and time management skills What You'll Bring • Customer service focus • Knowledge of Windows platforms • Knowledge of and effective use of hand tools • Knowledge of mechanical platforms, such as • Ability to work independently with little or no direct supervision • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required • Associates Degree, Vocational Training or equivalent experience • Bachelor's Degree in a related area preferred Travel Requirements • All work is performed remotely at customers’ facilities • Available on-call • Overnight travel often required Working Environment and Physical Demands • Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons. • Must be able to remain in a stationary position for 50% of the time. • Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment. • Will frequently operate hand and power tools, computers and other office equipment. • Occasionally ascend/descend a ladder to access high places on the equipment,Valid driver’s license and clean driving record. • Ability to travel by vehicle or airplane, domestically. What We Offer The salary range for this role is $65K-70K USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.