• Focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to improve our client success process • Report to the Senior Manager, Client Optimization • Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors • Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team • Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities • Implement process improvements within the client success function to streamline operations and enhance efficiency • Track client success metrics, identifying areas for improvement, and reporting on progress to senior management • Work with other departments like sales, marketing, and product development to ensure seamless customer experience

We are a dynamic portfolio of companies dedicated to advancing health, wellness, and longevity. Led by #1 New York Times Bestselling Author Dr. Peter Attia, we are redefining modern healthcare with a focus on Medicine 3.0—an approach that blends cutting-edge science with proactive, personalized care. Early Medical is a pioneering virtual (telemedicine) practice specializing in longevity and healthspan optimization. We take a rigorous, science-driven, and precision-based approach, utilizing interventions in nutrition, exercise physiology, sleep optimization, and emotional resilience to help patients live longer and better. Early Medical is part of a broader ecosystem of ventures driven by Peter Attia, including The Drive, a widely recognized podcast dedicated to deep-diving into the science of longevity, and Early, a transformative digital health platform designed to guide individuals through their personalized health journey. Our team is a high-caliber, mission-driven group of professionals who are deeply passionate about progressive learning and continuous innovation. We operate with autonomy, collaboration, and intellectual rigor, valuing curiosity and evidence-based decision-making. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are not just passionate about what we do—we are obsessed with excellence. Our standards are high because our work changes lives. Join us as we introduce Medicine 3.0 to the world. The Opportunity As founders of Medicine 3.0, under the leadership of Dr. Peter Attia, we are experiencing sustained and growing demand for this model of care. Our waitlist continues to expand, reflecting a clear and accelerating shift toward proactive, longevity-focused medicine. We are expanding our physician team to meet sustained demand for care, building on a stable and growing group of clinicians within the practice. Our approach to growth is deliberate. We are not scaling for volume. We are increasing access while preserving the standard that defines the practice. We have built a physician team composed of exceptional clinicians who demonstrate intellectual rigor, sound judgment, and a commitment to continuous learning. Many have developed within the practice over time, reinforcing continuity, cohesion, and trust in the model. This foundation is stable and performing. This role is part of the next phase of that growth: extending access to patients who are already seeking care, while maintaining the precision, personalization, and consistency that define Early Medical. Our objective is straightforward. Expand access without compromising quality, and continue to define what modern medicine should look like. Planned Hiring Cycles We expand our physician team by recruiting through a deliberate, cohort-based hiring and onboarding model—ensuring growth remains controlled, supported, and consistent with our standard of care. Our hiring cycles run through Q2 2027. Please indicate in your application which cohort (quarter) aligns with your anticipated availability to onboard. - Summer 2026 - Fall and Winter 2026 - Spring 2027 - Summer 2027 Our cohort-based model ensures that each physician is onboarded into a fully supported, high-functioning clinical environment, maintaining consistency in both patient experience and clinical standards. What You’ll Do Success in this role is about bringing world-class medicine and service together. You will focus on direct patient care, applying Medicine 3.0 principles to design personalized, data-driven health plans while delivering an exceptional patient experience. Supported by a physician assistant and patient care coordinator, you’ll spend your time where it matters most—clinical decision-making, patient relationships, and advancing medical innovation. Delivering exceptional patient care – You’ll conduct in-depth visits, analyze labs and physiologic data, and guide patients through personalized, prevention-focused care plans. Applying Medicine 3.0 in practice – You’ll integrate the latest frameworks in longevity, prevention, and lifestyle medicine into tailored patient strategies. Focusing on clinical precision – With a support team managing documentation and logistics, you’ll devote your energy to diagnosis, risk assessment, and treatment planning. Communicating with clarity – You’ll translate complex concepts into actionable guidance, ensuring patients feel confident and supported. Driving clinical innovation – You’ll continuously explore and implement new research, tools, and approaches that advance modern internal medicine. How You’ll Spend Your Time Direct Patient Care (65%) - Conducting comprehensive virtual visits via Zoom - Interpreting biometric, physiologic, and clinical data to build actionable treatment plans - Performing nuanced risk assessments and guiding patients through personalized strategies - Focusing on high-touch, concierge-style interactions that elevate the patient experience Clinical Growth & Innovation (25%) - Staying current with Medicine 3.0 literature and emerging research - Exploring and adopting new devices, tools, and technologies to optimize outcomes - Refining protocols and incorporating evidence-based advancements into daily practice Care Team Collaboration (5%) - Coordinating with the physician assistant and patient care coordinator to ensure thorough documentation and follow-through - Working with health coaches and support staff to execute patient protocols smoothly Patient Experience Oversight (5%) - Providing input to ensure patients consistently receive concierge-level service - Anticipating patient needs and supporting the team in proactive care delivery Why Work at Early Medical You won't find this combination anywhere else: - Front row seat to the future of medicine. We are building Medicine 3.0 from the ground up; not following a playbook, writing one. - A team built for this. Work alongside some of the best nutritionists, exercise physiologists, and researchers in the field. Cross-disciplinary collaboration is built into how we practice. - An in-house research team of exceptional analysts. - Real upside. Our compensation philosophy is designed for physicians who want to participate in the financial growth of the company This role is designed for physicians who want to practice at the top of their license in a demand-rich, resource-supported environment. What We’re Looking For (Requirements) - MD with an active DEA license - Ideally 5 years of post-residency clinical experience in internal medicine, including time in a concierge-style practice - A deep passion for Medicine 3.0, with demonstrated application in both personal and professional practice - Proven ability to deliver exceptional, high-touch patient care—both in person and virtually via Zoom - A strong commitment to service excellence and elevating the patient experience at every interaction - Exceptional written, verbal, and presentation skills, with the ability to translate complex risk and medical concepts into clear, actionable guidance for patients, while maintaining polished, professional communication across clinical, team, and external settings - Advanced analytical capacity and critical thinking, with the ability to synthesize data into actionable insights - Proficiency in interpreting and applying clinical and physiologic data (e.g., exercise physiology, sleep, biometric devices) - Confidence in presenting complex, nuanced medical concepts to highly detail-oriented audiences - Meticulous attention to detail, paired with superlative time and task management skills - Strong proficiency in EMR systems, with genuine enthusiasm for adopting, learning, and implementing new software solutions Application Requirements Required Cover Letter A personalized cover letter that specifically addresses the following list: - Why are you interested in joining this practice specifically? - What makes you the best candidate for this role? - What is your greatest liability in this role? - What plan do you have in place to rectify the above? - What’s next in your career if not this position? Required Video Presentation A 3-5 minute video presentation (you can do this on your phone, Zoom, Loom, etc.) that specifically addresses the following: - Tell us about your life and interests outside of medicine. - What would it mean to you to be selected for this position? - Who is your most important and influential mentor and why? Please upload your full application (cover letter AND video). If you have any issues, email recruiting@earlymedical.com. Salary Range Our competitive compensation package starts with a base salary range of $350,000-$400,000, accompanied by significant incentives designed for high performers who thrive in high-risk, high-reward environments. This package allows top talent to actively participate in the financial growth and success of the company, directly benefiting from their contributions. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, the highest level of completed education, and years of experience required. EEO Statement Early Medical is an equal-opportunity employer in accordance with all applicable federal, state, and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, or local law. Early Medical also extends this policy to every phase of the employment process, including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructuring, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Early Medical and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please email hr@earlymedical.com with your request. M/F/V/D/S Definition: An Equal Opportunity–Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Expected Pay Range $350,000—$400,000 USD What We Offer - 100% employer-paid medical, vision, and dental insurance (multiple plans available). - 100% employer-paid life insurance, short-term, and long-term disability insurance. - Employer-sponsored HSA contributions for HDHP medical plans - Additional HSA and FSA spending account plans for employees - 401(k) with a 5% company match. - Generous PTO and holiday schedule. - Company-issued technology and work-from-home stipend. - The opportunity to work at the forefront of health and longevity science with a team of world-class professionals dedicated to precision, mastery, and excellence.

• Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks. • Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones. • Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning. • Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders. • Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback. • Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats. • Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability. • Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption. • Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness.

• Lead our Customer Success Managers, overseeing a diverse portfolio from high-touch Enterprise partnerships to high-volume Scaled segments • Report to the Director of Customer Success; bridge between personalized relationship management and digital-first automation • Professionalize our CS operations by building a unified "Account Health" framework • Lead a supportive, high-trust team; provide strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks • Define and iterate on the engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers • Develop a standardized Account Health Scoring system that identifies risk across the over 1,000 account base • Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks • Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth