Role Description The Medical Customer Care Coordinator plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care. Candidates who have developed relevant skills through internships, practicums, or other hands-on experience in healthcare, customer service, or administrative roles are encouraged to apply. Key Responsibilities - Process new and recurring orders via fax, phone, email, or in person following company procedures - Participate in outbound phone campaigns - Handle incoming customer and referral communications professionally and promptly, including walk-ins - Verify insurance coverage online or by phone and document details in the electronic health record system - Obtain required insurance authorizations - Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed - Confirm patient demographics, insurance authorizations, and benefit information - Complete assigned worklists accurately and on schedule - Collect patient payments and explain cost responsibilities - Coordinate appointments between customers and respiratory staff Qualifications - Eligible to work in the United States without current or future visa sponsorship - Bachelor’s degree required - 3+ years of customer service experience in a high-volume medical or healthcare setting - Relevant internships, co-ops, or clinical administrative experience may be considered - Call center experience in a health care / medical setting strongly preferred Requirements - Strong verbal and written communication - Proficiency with computers and Microsoft Office - Ability to work independently and make informed decisions - Collaborative mindset and ability to work across departments - High attention to detail - Excellent customer service skills, especially in high-intensity situations - Fluent in English; Spanish proficiency preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this remote role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to communicate and exchange information with patients, referral sources, and internal team members through phone, email, and computer-based systems. The position requires the ability to remain in a stationary position for extended periods while working at a computer. This role routinely uses standard home-office equipment such as a computer, phone, headset, and printer/scanner (if applicable). Employees are expected to maintain a safe, private, and professional remote workspace that supports confidentiality and productivity. The work environment characteristics described here are representative of those encountered while performing the essential functions of this job in a home-based setting. Noise levels may vary depending on the employee’s home environment, and employees are responsible for ensuring a workspace that allows them to perform their duties effectively.

Role Description Handling incoming calls from individual customers, retail stores, and affiliates with questions concerning accounts. In addition, agents will assist with web purchases and sales to our customers. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. - Thoroughly understand and be able to navigate Microsoft programs. - Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. - Triage calls to determine where to direct the caller if the call is not a call center issue. - Work scheduled shifts as required to meet call center needs. Participate in overtime as warranted. - Maintain a friendly, professional, welcoming attitude toward the caller -- always remembering we are MAC ambassadors. - Read, study and become totally familiar with any training and promotional materials. - Provide timely problem resolution for customers through research and/or assistance tickets requiring assistance from other supporting offices. - Practice and present suggestive selling to customers on every eligible call to promote sales and services. Qualifications - High school diploma or GED required. - Minimum two years' experience working in an office environment required. - Call Center or multi-phone line experience. - Bilingual proficiency in English and Spanish (verbal and written). - Superior analytical skills geared towards identifying exceptions, errors and systemic failure. - Superior attention to detail and follow through. - Proficiency required in Microsoft Outlook and Word. - Intermediate understanding of Excel. - Mathematical aptitude required. - Superior written and verbal communication skills. - Excellent phone and customer service skills. - Superior organizational skills. - Superior deductive reasoning and analytical skills. - Vigilant with regard to the early recognition of system problems. - Thorough testing and troubleshooting skills. - Reliable attendance is required. - Willingness to work seasonal overtime as required. - Excellent time management and multi-tasking skills. - Ability to maintain standards of conduct expected in a professional environment. - Ability to self-direct and consistently work in an independent environment when working remotely. Benefits - For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! - Robust benefits and perks, including: - Medical, Dental, Vision - 401K plus company match - Mental health support - Paid sick/holiday/vacation time - Employee discount program - Tuition reimbursement options Pay Rate $16-17/hr depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Application Process Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Equal Opportunity Employer Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Role Description We are seeking an experienced Logistics Specialist who will be responsible for executing logistics operations across the EMEA region, ensuring reliable order fulfillment, accurate inventory management, and effective coordination with global teams. This role serves as the primary logistics point of contact for the region, working closely with Planning, Customer Service, and external logistics partners to maintain high service levels and operational efficiency. This role will report to our Sr Director, Supply Chain and will be a Remote role based in the Netherlands. If you possess the following and want to make a meaningful impact, we invite you to explore this role. - Execute end-to-end logistics operations for EMEA orders, including order fulfillment, shipment coordination, and delivery tracking - Process item fulfillments in NetSuite and ensure accurate, timely order flow - Coordinate shipments, pickups, and delivery schedules with freight forwarders and carriers - Support logistics execution for additional regions or lanes as required - Maintain accurate visibility of inventory at the regional 3PL - Monitor stock levels and allocations to support customer order fulfillment - Identify and communicate inventory risks or constraints impacting service levels - Process inbound receipts in system in a timely manner - Partner with Planning to align inventory positioning with demand - Manage day-to-day logistics issues including shipment delays, stock constraints, and execution errors - Resolve routine issues within the region and escalate more complex challenges as needed - Act as a central coordination point between Customer Service, Planning, and HQ Logistics - Execute transactions and manage order flow within NetSuite - Run and analyze reports to track backlog, order status, and inventory positions and other KPIs as assigned - Identify execution gaps and support process improvements to enhance accuracy and efficiency Qualifications - Bachelors degree preferred with 3+ years of experience in logistics, supply chain, or operations - Hands-on experience with ERP systems (NetSuite preferred; SAP or equivalent acceptable) - Experience working with 3PLs, order fulfillment, and shipment coordination - Strong understanding of inventory management and order execution processes - Proficient in Excel for operational reporting and analysis - Strong organizational and communication skills across cross-functional and international teams Requirements - Ability to lift up to 20 pounds - Must be flexible in working hours as this position may require customer support during non-regular business hours Location - Remote - Netherlands Travel - Up to 10% - domestic and international Job Type - Full-time Benefits - In addition to base compensation noted above, you will be eligible for stock options and a discretionary annual bonus. - Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience. Company Description We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Role Description RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the workflow through the reading center is maximized. This is a 100% remote position working 40 hours per week. Shifts are Monday-Friday from 10:00am to 6:30pm EST, with rotating weekends and holidays. Essential Functions and Accountabilities: - (95%) Radiology Support - Field requests from Radiologists to effectively resolve issues through client contact or integration of the IT support team. - Deliver client satisfaction through effective resolution of client calls. - Answer inquiries, resolving problems, fulfilling requests, and database queries. - Efficient drafting of X-Rays and verification of cross-sectional exams. - Efficient remediation of studies on the RSS exceptions work list. - Effective execution of critical finding and super-stat requests. - Focus on assigned duties in a high volume client service center. - Utilize multiple information systems to verify the availability of diagnostic information. - Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources. - Own issues through verified resolution. - Establish effective working rapport with the clinical team including physicians. - Build effective working relationships and a positive working environment with teammates. - Generate process improvement ideas and proactively act on ideas. - (5%) Other duties as assigned. Qualifications - Required: High school diploma or GED. - Preferred: - An associate or bachelor degree in business or healthcare administration or other related field. - 1 year of experience in a healthcare setting or customer service role. - Radiology Certification a plus. Benefits - Medical, dental and vision insurance. - 401k with company match. - Life and disability insurance. - Tuition reimbursement. - Adoption assistance. - Pet insurance. - PTO and holiday pay. - Many more benefits (based on eligibility).