Reliable Respiratory

Role Description The Cash Posting Specialist is responsible for posting received checks, processing payments from insurance companies and patients, and detailed record keeping of all accounts. - Post all personal, insurance and liability payments from Remittance and EOB’s to appropriate accounts with minimum errors. - Apply manual payments and auto payments to accounts for payor types of Medicare, Medicaid and Commercial Insurances. - Analyze EOB information, including co-pays, deductible, co-insurance, contractual adjustments, denials and more to verify accuracy of patient balances. - Investigate the source of unidentified payment to ensure they are applied to appropriate accounts. If necessary, will contact the sender to clarify where the payment should be posted. - Reconcile shortage on both paper and electronic EOBs to determine proper allowance and correct write off. - Reconcile posted payments with corresponding bank deposits. Qualifications - 18 years of age or older. - Must be eligible to work in the United States and not require work authorization from us now or in the future. - Bachelor’s degree required. - Bookkeeping or accounting experience preferred. Requirements - Ability to communicate professionally and effectively; verbally and in writing in English. - Ability to organize and prioritize work. - Ability to work in a team environment as well as independently. - Excellent attention to detail and commitment to accuracy. - Flexibility and ability to maintain a positive demeanor. - Must be able to maintain and utilize superior discretion in handling confidential information. - Ability to interact with all levels of staff while maintaining an approachable and professional demeanor. Competencies - Analytical skills - Attention to detail - Communication - Computer Skills - Customer Service - Ethics - Organization Skills - Productivity - Results Driven Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. - The job requires assuming a stationary position for long periods of time. - This role routinely uses standard office equipment such as computers, phones, and printers/scanners. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a professional office environment. - The noise level in the work environment is usually moderate to loud.

Role Description The Medical Customer Success Representative plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care. Key Responsibilities: - Process new and recurring orders via fax, phone, email, or in person following company procedures - Participate in outbound phone campaigns - Handle incoming customer and referral communications professionally and promptly, including walk‑ins - Verify insurance coverage online or by phone and document details in the electronic health record system - Obtain required insurance authorizations - Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed - Confirm patient demographics, insurance authorizations, and benefit information - Complete assigned worklists accurately and on schedule - Collect patient payments and explain cost responsibilities - Coordinate appointments between customers and respiratory staff Qualifications - Eligible to work in the United States without current or future visa sponsorship - Bachelor’s degree required - 3+ years of customer service experience in a high‑volume medical or healthcare setting - Relevant internships, co‑ops, or clinical administrative experience may be considered - Call center experience in a health care / medical setting strongly preferred - Must be located in one of the New England states, New York, or Pennsylvania Requirements - Strong verbal and written communication - Proficiency with computers and Microsoft Office - Ability to work independently and make informed decisions - Collaborative mindset and ability to work across departments - High attention to detail - Excellent customer service skills, especially in high‑intensity situations - Fluent in English; Spanish proficiency preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this remote role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - The employee is regularly required to communicate and exchange information with patients, referral sources, and internal team members through phone, email, and computer‑based systems. - The position requires the ability to remain in a stationary position for extended periods while working at a computer. - This role routinely uses standard home‑office equipment such as a computer, phone, headset, and printer/scanner (if applicable). - Employees are expected to maintain a safe, private, and professional remote workspace that supports confidentiality and productivity. - The work environment characteristics described here are representative of those encountered while performing the essential functions of this job in a home‑based setting. - Noise levels may vary depending on the employee’s home environment, and employees are responsible for ensuring a workspace that allows them to perform their duties effectively.

Role Description The Medical Customer Care Coordinator plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care. Candidates who have developed relevant skills through internships, practicums, or other hands-on experience in healthcare, customer service, or administrative roles are encouraged to apply. Key Responsibilities - Process new and recurring orders via fax, phone, email, or in person following company procedures - Participate in outbound phone campaigns - Handle incoming customer and referral communications professionally and promptly, including walk-ins - Verify insurance coverage online or by phone and document details in the electronic health record system - Obtain required insurance authorizations - Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed - Confirm patient demographics, insurance authorizations, and benefit information - Complete assigned worklists accurately and on schedule - Collect patient payments and explain cost responsibilities - Coordinate appointments between customers and respiratory staff Qualifications - Eligible to work in the United States without current or future visa sponsorship - Bachelor’s degree required - 3+ years of customer service experience in a high-volume medical or healthcare setting - Relevant internships, co-ops, or clinical administrative experience may be considered - Call center experience in a health care / medical setting strongly preferred Requirements - Strong verbal and written communication - Proficiency with computers and Microsoft Office - Ability to work independently and make informed decisions - Collaborative mindset and ability to work across departments - High attention to detail - Excellent customer service skills, especially in high-intensity situations - Fluent in English; Spanish proficiency preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this remote role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to communicate and exchange information with patients, referral sources, and internal team members through phone, email, and computer-based systems. The position requires the ability to remain in a stationary position for extended periods while working at a computer. This role routinely uses standard home-office equipment such as a computer, phone, headset, and printer/scanner (if applicable). Employees are expected to maintain a safe, private, and professional remote workspace that supports confidentiality and productivity. The work environment characteristics described here are representative of those encountered while performing the essential functions of this job in a home-based setting. Noise levels may vary depending on the employee’s home environment, and employees are responsible for ensuring a workspace that allows them to perform their duties effectively.

Role Description This is a remote opportunity for candidates in New England states, PA, or NY. Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients who rely on respiratory, diabetes, urology, and maternity support. We’re expanding our team and seeking a Patient Services Representative. If you’re energized by helping patients, collaborating with healthcare partners, and making a meaningful impact every day, this role is for you. What You’ll Do As a Patient Services Representative, you’ll be the trusted point of contact for patients, referral partners, and internal teams. Your work ensures that every patient receives timely, accurate, and supportive service. Key Responsibilities - Process new and recurring medical supply orders via phone, email, fax, or in person - Provide warm, professional support to patients and referral sources - Verify insurance coverage and obtain authorizations - Document all interactions in our electronic health records system - Troubleshoot equipment concerns and coordinate with manufacturers or clinicians - Confirm patient demographics, benefits, and cost responsibilities - Support patients in understanding their financial obligations - Collect payments and manage assigned worklists - Coordinate appointments with respiratory staff - Participate in outreach and phone campaigns - Uphold all company and regulatory policies - Actively identify opportunities to enhance patient orders through suggestive selling Qualifications - Eligibility to work in the U.S. without future sponsorship requirements - Bachelor's degree required - At least 3 years of customer service or administrative experience in a busy healthcare setting - Healthcare or Medical Call center experience preferred Requirements - Clear, professional communication - Strong computer proficiency (Microsoft Office Suite) - Ability to work independently and collaboratively - Comfort navigating a fast-paced environment with frequent interruptions - Excellent attention to detail - Strong problem-solving abilities - High-quality customer service, even under pressure - Bilingual (English/Spanish) preferred Who Thrives Here You’ll excel in this role if you’re: - Self-motivated and proactive - Dependable and consistent - A natural problem solver - Driven by a sense of urgency and purpose - A team player who values collaboration Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to communicate and convey information with the appropriate parties - Assuming a stationary position for long periods of time - Routinely uses standard office equipment such as computers, phones, and printers/scanners - Operates in a professional office environment - Noise level in the work environment is usually moderate to loud Direct Reports - None Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

About Reliable Respiratory Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. Job Purpose A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. EEO-1 Job Classification – Administrative Support Workers This is a remote opportunity for candidates based in New York (NY) & Pennsylvania (PA). Duties and Responsibilities - Manages all assigned key accounts - Serves as an account liaison between internal departments and external accounts - Builds relationships and trust between the assigned accounts and Reliable Respiratory - Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service - Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines - Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary - Verifies insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system - Obtains all necessary insurance authorizations - Troubleshoots equipment issues with patients; triages issues to manufacturer’s care teams or referring doctors as needed - Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed - Actively up sell and increase orders through suggestive selling techniques - Ensures completion of worklists assigned - Collects patient payments - Ensures patients understand cost responsibilities - Coordinates appointments between customers and respiratory staff - Participates in company phone campaigns - Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications - 18 years of age or older - Must be eligible to work in the United States and not require work authorization from us now or in the future - Bachelor’s Degree required - 1 year of customer service experience Required Skills - Effective and professional verbal and written communication abilities - Professional computer experience (especially Microsoft Office Suite) - Ability to work independently to investigate and make decisions - Ability to work in collaboration with others - Ability to prioritize and complete work amidst interruptions in a busy work area - Ability to comply with guidelines both internal and industry-imposed - Ability to reconcile multiple shifting logistical factors for each appointment - Strong attention to detail - Great customer service skills especially in high intensity situations - Fluent in English and Spanish proficiency preferred Competencies - Adaptability - Analytical Skills - Attention to Detail - Communication - Computer Skills - Customer Service - Decision Making - Dependability - Initiative - Problem Solving - Productivity - Self-Motivated - Sense of Urgency - Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time - This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a professional office environment - The noise level in the work environment is usually moderate to loud if employee wished to be in office Direct Reports – None Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.