• Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient • It is a trusted and empathic support for patients and families dealing with chronic conditions • Communicating abnormal findings to the cardiology care team • Monitors and encourages patient adherence to care plans and participation • Effectively communicates findings to the care team • Supports new patients in the enrollment process • Works as a liaison for the patient with the practice and providers • Identifies and escalates changes to providers to reduce events such as hospitalizations or urgent care visits • Works effectively with the EMR and CCM platform • Basic monitor troubleshooting with patients for the CCM platform • Ability to follow clinical protocols. • Participate in continued team education through shared learnings. • Contribute to a high-quality service both to physicians and patients. • Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

• Manage a team of SLPs through regular one-on-one meetings focused on clinical coaching, skill refinement, mentorship, and career development. • Ensure the SLP team is confident and effective in navigating Expressable tools (Cue, Slack, Reach, Guru, etc.) and identify areas for improvement or training. • Ensure team’s timely completion of Expressable internal/external training and compliance. • Serve as a guide for navigating the knowledge-base for his or her team of SLPs on Expressable’s policies, procedures and best practices. • Manage and resolve clinical escalations in partnership with other organizational leaders as needed. • Effectively communicate organizational information, ensuring comprehension and transmission of key messages for SLP awareness and action. • Host monthly team meetings to facilitate engagement and collaboration among SLP base, with an emphasis on clinical excellence and the implementation of Expressable’s model of client care. • Foster a positive and supportive environment by building strong relationships with treating SLPs, and promoting a culture of collaboration, growth, and bidirectional feedback • Own and track key performance indicators (KPIs) for assigned team members, including SLP efficiency, quality of care, documentation compliance, and client satisfaction/engagement • Analyze trends at the individual level to identify performance strengths and areas for improvement, collaborating with leadership based on data insights • Identify and implement data-driven performance intervention, inclusive of standards goals, intervention plans, and counseling records • Serve as the primary contact for SLPs on change communication, and encouraging productive feedback and improvement opportunities while simultaneously ensuring effective information comprehension and transmission. • Engage in interdepartmental collaboration in support of Expressable strategy and initiatives • Conduct first-round interviews of SLP candidates to aid in continued growth of provider base • Conduct evaluations and sessions with appropriate clinical caseload, flexibly with the needs of the organization. • Model clinical excellence and maintain updated knowledge of best practices in the field

• Support patients in collecting remote patient data – examples are blood pressure, weight, blood sugar, pulse oximetry • Communicating abnormal findings to the cardiology care team. • Recording and editing monitor logs • Basic monitor troubleshooting with patients – i.e., managing devices and transmitting data. • Ability to follow clinical protocols. • Orient new staff. • Participate in continued team education through shared learnings. • Contribute to a high-quality service both to physicians and patients.

• Proofread transcripts of legal proceedings, witness interviews, body cam recordings, and other complex legal, virtual, and real-world interactions. • Review transcripts for accuracy, spelling, grammar, punctuation, and formatting. • Ensure transcripts are compliant with applicable legal and customer-specified standards. • Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists. • Transcribe, re-transcribe, and correct transcripts that do not meet standards. • Guarantee 99-100% accurate transcripts are delivered to the customer. • Develop mastery of proprietary cloud-based transcription platform, and provide actionable feedback as needed to drive product improvement. • Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information. • Provide excellent customer service.