Quality Control Specialist, Transcription
Location
Colorado + 7 moreAll locations: Colorado | District Of Columbia | Illinois | Kansas | Maryland | Missouri | Virginia | West Virginia
Posted
80 days ago
Salary
$40K / year
Seniority
Junior
Job Description
Quality Control Specialist, Transcription
Intellectix
• Proofread transcripts of legal proceedings, witness interviews, body cam recordings, and other complex legal, virtual, and real-world interactions. • Review transcripts for accuracy, spelling, grammar, punctuation, and formatting. • Ensure transcripts are compliant with applicable legal and customer-specified standards. • Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists. • Transcribe, re-transcribe, and correct transcripts that do not meet standards. • Guarantee 99-100% accurate transcripts are delivered to the customer. • Develop mastery of proprietary cloud-based transcription platform, and provide actionable feedback as needed to drive product improvement. • Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information. • Provide excellent customer service.
Job Requirements
- Certified by the American Association of Electronic Reporters and Transcribers (AAERT); or a minimum of one year of experience transcribing, often without log notes, digital recordings of multi-channel courtroom or other fast-paced and sometimes lengthy courtroom proceedings involving multiple parties.
- Knowledge of and experience using transcription equipment and software to facilitate the transcription of digital audio recordings in which more than one speaker is speaking at once.
- Exceptional attention to detail: Notices small inconsistencies others overlook (e.g. spacing, speaker labels, timestamps, repeated words).
- High conscientiousness: Strong internal drive to "get it right," even when errors are minor.
- Pattern recognition: Quickly spots deviations from formatting rules, style guides, or speaker logic.
- Efficient and deadline-oriented: Self-motivates and consistently manages varying workload within allotted timeframes.
- Excellent command of the English language.
- Familiarity with general transcription standards, practices, and formatting guidelines.
- Ability to consistently follow detailed policies and procedures, as well as maintain organized billing and other records.
- Ability to type 65 Words Per Minute (WPM) or faster.
- Experience transcribing legal proceedings and interviews.
- Familiarity with For The Record (FTR) and/or VIQ RC Player.
- Fluency in one or more languages besides English.
- Willingness to occasionally perform transcription in-person at a customer site, if needed.
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