Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Candidates must reside in the greater Tampa, Orlando or surrounding areas in Florida. Starting Pay: $16.00/hr Start Date: May 11th, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

• Manage a queue of incoming support-related requests and work with your team to prioritize tasks. • Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team, providing front-line support via email, support ticketing, and Zoom meetings. • Working with internal stakeholders to assess, prioritize, and mitigate issues, who might look like customer success managers, engineers, or fellow team members. • Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems. • Maintain proactive, engaged ownership and awareness throughout your daily workflow. • Keep customers informed of the status of their open support requests. • Identify, report, and document patterns and feedback on incoming requests and questions, providing useful data to inform the broader Jellyfish organization. • Assist in creating documentation and KB to better serve our internal and external customers. • Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs. • Work with the team to improve internal processes and pursue side projects that increase efficiency.

• Partner with the Director of BC to translate scalable CX vision into executable lifecycle programs Bring best practices and external benchmarks to inform program management, design, and sequencing • Establish clear success metrics tied to adoption, retention, and operational efficiency • Design and launch initial self-service and 1:many programs across onboarding, adoption, and expansion • Build reusable enablement assets including webinars, playbooks, guides, and lifecycle journeys • Configure and deploy digital campaigns, in-app guidance, and automated engagement flows as needed Iterate based on engagement data and customer feedback • This role is expected to be hands-on in early phases before processes are fully scaled. • Develop structured digital pathways aligned to key customer lifecycle milestones • Translate elements of Quantum Metric expertise into standardized, repeatable frameworks • Improve discoverability and usability of digital resources • Ensure digital coverage across defined lifecycle stages • Identify opportunities to leverage AI or automation tools to reduce manual effort in workflows and customer engagement motions • Implement AI-driven or automated workflows that reduce internal effort • Create systems that increase QM consultant capacity without degrading customer experience • Partner with Product to align digital programs with in-app experience • Collaborate with Marketing on lifecycle messaging consistency & digital program alignment with the Quad • Provide data-driven feedback on customer friction points within the digital journey

• Klanten ondersteunen via telefoon, e-mail en chat • Technische problemen oplossen en vragen beantwoorden • Klanttevredenheid garanderen bij elk contactmoment • Feedback registreren en opvolgen in interne systemen