JK Moving Services

Role Description The Social Media & Content Manager is the strategic lead for social media management and content creation for enterprise corporate brands, the professional brands of its leaders, and affiliated brands. A true storyteller, the Social Media & Content Manager must engage audiences, weaving and calendaring stories across multiple platforms in addition to developing, sourcing, and leveraging different types and forms of content across multiple media for use in paid and organic social channels. Tracks and optimizes the performance of social media presence based on analytics and performance based on KPIs. Ensures the team stays ahead of the curve of the latest social media trends to improve the customer experience and leverage ongoing consumer involvement. Responsibilities - Work closely with team members across the Enterprise to develop, plan, and implement social media and content marketing strategy for enterprise corporate brands and the professional brands of its leaders, specifically via paid and organic social channels and corresponding brand websites. - Increase engagement, followers, and leads, as appropriate, across channels. - Increase organic traffic to the site, helping to bring the enterprise story to life via content, including customer and team stories, videos, blogs, articles, etc. - Develop and manage social media content and calendars. - Create videos, graphics, and related content pieces. - Offer real-time engagement from owned social handles. - Be an expert, staying up to date on social trends and providing recommendations on executions for marketing campaigns. - Collaborate with enterprise staff for involvement in social via employee-generated content and social selling. - Educate sales teams on social best practices to prospect and foster relationships. - Leverage messaging, content, and promotions, to build a social presence working with agencies as needed. - Ensure all communication and social media content is consistent with branding, positioning, voice, and messaging. - Actively monitor for key issues and post timely key customer updates. - Track and measure success of social media initiatives by using reporting and analytics, including competitive analysis. - Manage the relationship and work of content and communication agency partners to ensure the effective and efficient delivery of budget and plans. - Collaborate cross-functionally when preparing content for market across both paid and owned. - Drive creative innovation that creates breakthrough conversations about enterprise brands and leaders. - Understand all the elements and steps needed to create great digital and social content. - Take an integrated marketing approach. - Have an appreciation and understanding of "test, learn, optimize" philosophy. - Think about the customer journey as a whole and its touch points. Qualifications - College degree in liberal arts, journalism, marketing, communications, or new media preferred. - 3-6 years of experience in social media and content marketing, preferably with time spent leading social media efforts and content creation for a brand or personality. - Strong understanding of social media (organic and paid) outlets and campaign management. - Great writer who can develop content in various lengths and formats that reflects brand guidelines. - Experience developing social imagery and videos. - Demonstrated understanding of social community-building and social customer care. - Experience working with outside partners and vendors, including creative agencies. - Analytics-driven; tracks KPIs to ensure that goals are met. - Self-starter who can find and recommend solutions, and who has outstanding attention to detail and organization/program management skills. - Excellent oral communication skills with ability to present ideas and information clearly. - Collaborative team player able to integrate with a diverse team full of opinions and ideas. - Experience with the following programs a plus: Canva, Adobe Creative Suite, SproutSocial, Hootsuite, Google Analytics, Wordpress. Benefits - World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k). - Recruitment and customer referral bonuses. - Company-paid life insurance and accidental death benefits. - Voluntary protection programs for employees and their families. - Service recognition programs. - Safety & performance bonuses. - Tuition reimbursement and student loan repayment assistance. - Discounted membership @ Gold’s Gyms (corporate locations) nationwide. - Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families. - Medical and Dependent Care Flexible Spending Accounts (FSAs). - Health Savings Account (HSA) with employer matching contribution.

Role Description Under the direction of the Director of Government Services, provides service support to military and government transferees. Position interacts with several service areas within the organization, including Customer Service, OPS, International, Claims, and Capital Relocation to ensure that all relocation activities are performed in accordance with contractual and industry guidelines. - Coordinates all military moves from point of shipment acceptance to delivery. - Updates and completes all data in required military/GSA transportation database systems. - Communicates with transferee to coordinate move and to ensure the highest level of customer service and satisfaction. - Cross-trained to assist other Move Supervisors across all division business lines to ensure successful moves and cover position in time of need. - Collects, tracks, and files all DD1850’s with appropriate Origin Transportation Offices (OTOs). - Collects, tracks, and files all CSS scoring from DPS to provide data for quality improvement. - Reports directly to the Government Services Manager on all departmental matters. - Continuously trains to maintain highest standards on all GSD programs, systems, software, and administrative protocols. - Adheres to all contractual guidelines. - Other administrative duties as assigned. Qualifications - High School diploma or equivalent. - Must possess or have the ability to acquire a security clearance. - Microsoft Office suite or comparable software packages. - Move management experience. - Good math skills. - High attention to detail. - Excellent customer service skills. Benefits - World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k). - Recruitment and customer referral bonuses. - Company-paid life insurance and accidental death benefits. - Voluntary protection programs for employees and their families. - Service recognition programs. - Safety & performance bonuses. - Tuition reimbursement and student loan repayment assistance. - Discounted membership @ Gold’s Gyms (corporate locations) nationwide. - Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families. - Medical and Dependent Care Flexible Spending Accounts (FSAs). - Health Savings Account (HSA) with employer matching contribution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Services Associate supports the delivery of high-quality, customer-centric service across Capital Relocation Services’ client portfolio. This role provides administrative, reporting, and project coordination support to ensure timely, accurate, and compliant service aligned with GSA requirements, client expectations, and internal CRS processes. The Associate enhances team efficiency through effective communication, knowledge sharing, and cross-functional collaboration, contributing to continuous improvement and consistent service excellence. - Deliver timely, accurate, and customer-focused responses to inquiries and service requests from clients, transferees, GSA personnel, suppliers, and internal stakeholders. - Ensure efficient resolution of customer inquiries, requests, and complaints, with appropriate follow-up to maintain service and quality standards. - Serve as an advocate for clients and transferees when coordinating with internal service teams. - Support new client transitions and implementation activities. - Maintain full compliance with Capital Views processes, procedures, and key data-tracking requirements. - Assist in coordinating internal and external reporting, including GSA-required deliverables. - Manage scheduling and coordination for client meetings, communications, and related activities. - Provide administrative, analytical, and project support to Client Services leadership, including the SVP – Client Development and Director, Client Analytics Solutions. - Monitor customer requests, feedback, and trends to support continuous service improvements. - Identify process enhancement opportunities and collaborate with leadership on approved solutions. - Contribute to consistent knowledge sharing, standardization of best practices, and process alignment across the organization. - Support system maintenance and process updates in collaboration with Client Services leadership. - Maintain effective working relationships with colleagues, clients, partners, and supplier personnel. - Participate actively in team initiatives, cross-functional collaboration, and improvement-focused work practices. - Support the overall management and coordination of Client Services operations as needed. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree preferred. - Minimum 3 years of relevant work experience in customer service, client support, or administrative operations. - Strong written and verbal communication skills. - Demonstrated ability to prioritize workloads and manage competing deadlines. - Skilled in handling challenging customers and conflict resolution. - Ability to work independently and adapt to fast-paced, high-pressure environments. - Strong problem-solving and solution-development abilities. - Ability to build effective relationships at all levels of the organization. - Solid understanding of technology, including effective use of AI tools and standard business applications. Requirements - Commitment to delivering exceptional customer service. - Alignment with the mission and core values of Capital Relocation Services. - Self-motivated, proactive, and solutions-oriented with a strong sense of initiative. - Positive “can-do” attitude with flexibility to support evolving business needs. Benefits - World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k). - Recruitment and customer referral bonuses. - Company-paid life insurance and accidental death benefits. - Voluntary protection programs for employees and their families. - Service recognition programs. - Safety & performance bonuses. - Tuition reimbursement and student loan repayment assistance. - Discounted membership @ Gold’s Gyms (corporate locations) nationwide. - Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families. - Medical and Dependent Care Flexible Spending Accounts (FSAs). - Health Savings Account (HSA) with employer matching contribution.