• Conduct research and analysis to understand business technology needs and identify opportunities for improvement and assess impact of change. • Collaborate with technology users to identify and synthesize business systems requirements. • Create clear, concise, complete, and detailed business requirements documents, user stories / use cases, process maps, and functional and non-functional specifications to support system implementations. • Translate business needs into functional specifications useable by technology development and quality assurance teams. • Documents created should clearly illustrate the current and future states through epics, features, user stories, context diagrams, wire frames, workflow design, process /data flows and narratives, and object / data models. • Communicate requirements and system analysis artifacts to project teams, product teams, and business users. • Provide a requirements management plan that articulates the who, what, when, where and how requirements are identified, tracked, and managed. • Ensure all deliverables are of high quality through self-evaluations and co-worker reviews. • Create and foster relationships across the NERC and ERO organizations based on assigned departments or as necessary to ensure alignment with business unit strategies through the implementation of department dossiers. • Engage with business units to identify and analyze potential projects and initiatives, assessing their viability and strategic alignment with organizational goals, objectives and key priorities. • Lead the development of scope-level requirements and business case justifications, inclusive of cost benefit analysis. • Liaison between business and technical teams, ensuring effective communication and collaboration. • Partner with project managers, solution leads, the quality assurance team, and project sponsors to manage stakeholder expectations and provide regular updates on project progress. • Provide guidance and support to solution developers and testers throughout the project lifecycle. • Assist the project management team with strategies for system / feature adoption, communication, training and help materials. • Understand the applicable project methodology (i.e., Agile, Iterative, Scrum, Waterfall) to provide the project manager with level of effort, duration, and dependency information to define a project schedule. • Execute the roles and responsibilities that enable effective contribution to project planning and delivery. • Identify and analyze business problems and proposed solutions. • Collaborate with stakeholders to design and implement solutions that meet business needs while aligning with technology architecture. • Evaluate the impact of proposed solutions and recommend the best course of action. Plays a crucial role in documenting and communicating the problem, the solution, and implementation activities. • Identify areas for improvement in business processes and systems. • Collaborate with stakeholders to implement changes resulting in innovative capabilities, improved user experience, efficiency or effectiveness. • Assess the performance of implemented solutions and make recommendations for further improvement.

• Assess and improve existing OutSystems applications, with an early focus on key business applications • Dive into current app architecture, business rules, screen design, and flow to identify opportunities for improvement • Partner with business and technical leaders to enhance application usability, scalability, and performance • Support enterprise application development across two teams building business-critical solutions • Contribute as a senior-level technical resource in a staff augmentation capacity • Participate in sprint planning

Role Description Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. - Conducting virtual consultations with clients. - Assessing clients’ needs and imparting knowledge on solutions. - Cultivating lasting client relationships through consistent, periodic check-ins. - Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Benefits - No cold calling - Qualified lead program - Advancement based on performance - Weekly pay - Renewals - Mentorship and complete training - Industry leading tools and technology access - Work from home (web conference-based presentations) Qualifications - Passionate - Competitive - Motivated - Dependable - Hardworking - Adaptable - Flexible - Coachable If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment. Main Responsibilities - Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME. - Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles. - Troubleshoot and coordinate Tier-2 Network Implementations projects; serves as technical POC for service provisioning, configurations, and Test and Turn-up processes. - Interface with Lead Engineers with network requirements and designs. - Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices. - Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC. - Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. - Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings. Qualifications - On-call after hours/on-call support as required. - Expected to work in a shift environment in support of 24x7 operations. - Up to 10% travel can be expected. - Must have technical skills and experience in the OTN/SONET/DWDM profession. - Operate and accomplish technical tasks with minimum guidance. - Requires a Top Secret/SCI clearance. - Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. Preferred Qualifications - Bachelor’s degree or equivalent experience in an Information Technology field. - At least 5 years of experience in a network management environment. - Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession. - Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy. - Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio. - Ciena OC-A certification is preferred. - High level knowledge of DWDM, SONET, OTN, and TDM technology. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: $91,266 - $140,500 in these states: VA Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.