• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication • Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction • Proactively identify customer needs and develop solutions aligned with business priorities • Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements • Build comprehensive, man-loaded project schedules based on clearly defined scopes • Develop accurate job cost estimates grounded in detailed scheduling and resource planning • Lead end-to-end outage planning, including contingency development for scope variations and field surprises • Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution • Apply a deep understanding of EHS and quality risks inherent to each scope of work • Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements • Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback

Title: Receptionist (part-time) Location: Hicksville, NY, United States Part-time On-site Job Description: Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties. JOB RESPONSIBILITIES - Greets guests and visitors, offering assistance when entering the building - Notifies staff members when appointments arrive and escorts guests to appropriate room - Answers routine questions associated with services, products, location directions, etc. - Immediately notifies and involves management with customer service and security issues - Receives deceased belongings from family and follows chain of custody procedures - Answers, screens, and routes incoming calls to appropriate staff members - Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee. - Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture - Receives incoming mail and packages - Maintains organized and current electronic and paper files and records, such as deeds and trust files - May perform light typing, proofreading, data entry or printing MINIMUM REQUIREMENTS Education - High School Diploma or equivalent Experience - Six months general office, receptionist, or administrative support experience preferred - Proficient at operating telephones, fax, copier Knowledge, Skills and Abilities - Working knowledge of MS Office Suite - Clear and professional speaking voice and tone - Professional interpersonal skills to handle sensitive and confidential situations - Position continually requires demonstrated poise, tact and diplomacy - Ability to work schedule including Saturday and or Sunday and beyond standard business hours Pay: - $20.00/hr Benefits: - Part-time associates working an average 20 hours a week may be eligible for 401(k). Postal Code: 11801 Category (Portal Searching): Administration and Clerical Job Location: US-NY - Hicksville

• Provide technical support for Hosting and related services through tickets/chat/phone • Perform partial infrastructure monitoring • Mentor HelpDesk (1st level support) agents • Inform HelpDesk (1st level support) about widespread problems and keep them updated • Escalate Tickets to Infrastructure or other team.blue teams • Report bugs and issues to the PnT (Product & Technology) department or other team.blue teams for resolution. • Escalate and report infrastructure-related issues to the Infrastructure Team or other team.blue teams and relevant managers. • Handle cross-sell and up-sell opportunities • Coordinate with the CX Ops: KB & Training to develop internal and public knowledge base articles. • Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction. • Advise Customers on developing their services • Helping Migration Department with migrations

• Own the front line of customer support across chat, email and video • Diagnose and troubleshoot complex technical issues • Identify patterns in customer issues and turn them into process improvements • Act as the connective tissue between Support, Sales, Product and Customer Success • Help shape how we scale support as we grow