Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist About the job This role is part of Twilio’s Compliance Operations team, which helps ensure that customer activity on our platform follows industry rules and Twilio’s internal policies. You’ll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks. When non-compliant activity is identified, such as messaging that violates local telecom rules or improper use of voice services, you’ll work with customers to explain the issue and guide them toward a compliant solution. In some cases, you’ll also take enforcement action to stop the non-compliant activity from continuing on Twilio’s platform. This is an analytical and communication-heavy role that requires strong judgment, attention to detail, and the ability to work through ambiguous situations. You’ll be expected to make informed decisions and explain those decisions clearly to customers, even when the guidance may not always be black and white. We’re looking for someone who enjoys digging into complex issues, learning how global telecom regulations apply to real-world traffic, and helping customers understand how to stay compliant. The ideal candidate is curious, investigative by nature, and comfortable with both independent research and customer-facing communication. Responsibilities In this role, you’ll: - Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You'll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk. - Stop bad actors before they cause harm: You'll use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts. - Communicate directly with customers: A major part of the job is customer-facing, primarily through email via our ticketing platform Zendesk. You'll notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated. - Analyze trends and prevent future abuse: Go beyond individual cases by recognizing recurring themes, identifying root causes, and helping recommend long-term solutions to keep bad actors off the platform. - Work with data: You’ll regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence. - Support global impact: The work you do directly affects businesses, mobile carriers, and end users around the world. Your decisions may impact high-profile brands and millions of consumers globally. - Prioritize clarity and accuracy: Because most communication is written, especially through email, you’ll need strong writing skills to explain policy violations and technical details in a way that customers understand and can act on. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required - Experience working in a fast paced, ambiguous environment, with a strong bias for action - You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. - You are detail-oriented with good organizational skills and comfortable with ambiguity. - You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. - You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. - You have the ability to make sound decisions in a fast paced environment. - You have good time management and organizational skills and are comfortable working under pressure. - Basic math skills. Desired: - Basic knowledge of using spreadsheets including formulas. - Have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications. - 1-2 years experience working in a queue based environment triaging and resolving tickets. Location This role will be based remotely in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Role Description Vous souhaitez travailler et/ou découvrir l'enseignement professionnel maritime dans toutes ses composantes ; vous êtes rigoureux(se) et savez appliquer une règlementation, vous avez de réelles qualités relationnelles et êtes intéressé(e) par le pilotage des politiques publiques dans le domaine de l'enseignement en étant force de propositions ? Rejoignez notre équipe comme adjoint ou adjointe de chef.fe de bureau. Au sein du bureau chargé du pilotage des lycées professionnels maritimes (LPM) au sein de la Direction générale des affaires maritimes, de la pêche et de l'aquaculture, vous rejoignez notre équipe actuelle composée de 4 agents (2A, 1B, 1C) et 2 adjoints(e). Sous l'autorité de la cheffe de bureau, l'adjoint ou l'adjointe pilote certains projets particulièrement complexes : - Le pilotage financier incluant l'ensemble des dimensions comptables et budgétaires : - pilotage de la programmation et du suivi budgétaire, - contribution à la préparation des documents budgétaires, - La mise en convergence avec les autres dispositifs de formation, afin de renforcer la cohérence des parcours des élèves/étudiants et d'optimiser l'efficacité de la gestion, tout en préservant l'identité des LPM (notamment à travers l'harmonisation des systèmes d'information et des dispositifs de prévention et d'accompagnement des élèves/étudiants), - Les politiques publiques éducatives : - prévention et gestion des situations graves, - l'inclusion des élèves en situation de handicap, - Le renforcement de la visibilité et de l'attractivité des lycées, notamment lors des évènements nationaux, - L'animation des réseaux nationaux (secrétaires généraux, référents...) Il ou elle est amené(e) à représenter le bureau en interne et avec l'ensemble des interlocuteurs extérieurs (autres directions du ministère, autres ministères ou administrations...). Il ou elle contribue à l'animation et à la coordination des dossiers du bureau, et au management des agents. Dans une dynamique de changements à organiser et à piloter, l'adjoint ou l'adjointe apporte un appui constant pour élaborer les actions de politique publique portées par le bureau et conduire leur mise en oeuvre. Les missions des deux adjoints sont organisées en complémentarité par la cheffe de bureau. Dans le cadre de l'évolution des besoins du bureau, vous pourrez être amené(e) à prendre en charge des missions complémentaires destinées à répondre à des besoins émergents d'accompagnement et d'assistance aux LPM. Champ relationnel - les services internes de la DGAMPA - les LPM et les directions interrégionales de la mer - l'inspection générale de l'enseignement maritime - l'ensemble des services du pôle ministériel et du ministère en charge de l'agriculture - les autres ministères et administrations Qualifications - Connaissance du système éducatif public, notamment de la voie professionnelle - Fonctionnement et gestion d'un établissement public local d'enseignement - Pilotage budgétaire et notions de comptabilité - Des compétences juridiques seraient appréciées Requirements - Dynamisme - Sens relationnel - Adaptabilité - Réactivité - Rigueur - Discrétion professionnelle Savoir-faire - Qualités rédactionnelles - Maîtrise des outils bureautiques usuels - Sens de l'organisation - Autonomie et prise d'initiative - Sens de l'écoute et du travail en équipe - Gestion de projet - Aptitude au travail collectif - Savoir rendre compte Éléments de candidature Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire. Personnes à contacter - valerie.meigneux@mer.gouv.fr - remi.mejecaze@mer.gouv.fr

Role Description The Senior Clinical Compliance Manager will provide expert-level guidance to healthcare organizations to promote compliance with all relevant laws, regulations, accreditation standards, and industry best practices. In addition, the Senior Clinical Compliance Manager will advise on quality improvement (QI) and compliance strategies, conduct audits, provide education and training, and develop policies and procedures as part of the execution of client deliverables. Responsibilities - Lead and assist cross-functional and multidisciplinary projects, engaging and collaborating with stakeholders, ensuring the continuous delivery and support of accurate, compliant deliverables. - Review, interpret, and apply all relevant rules, regulations, laws, accreditation standards, and best practice guidelines throughout internal and external work produced. - Assist in developing, reviewing, implementing, and maintaining policies and procedures. - Act on priority objectives to achieve desired results using knowledge of business drivers, operations, and capabilities to influence strategies to drive clinical and operational excellence and adherence to client contract requirements. - Analyze, identify, and evaluate risk, employing knowledge and risk management tools and techniques to support client deliverables. - Achieve operational objectives by contributing information and analysis to strategic plans. - Identify and define quality metrics, coordinate data collection from various roles/functions, analyze outcomes, and prepare documentation and reports supporting client deliverables. - Manage costs within the established budget parameters for all activities and projects. - Create, plan, implement, and oversee clinical audit activities supporting accreditation readiness and quality compliance. - Act as a technical expert resource for stakeholders and provide ongoing oversight of projects and deliverables to ensure adherence to established policies and procedures. - Consult and advise clients on accreditation, compliance, and quality initiatives. - Plan and implement training and education for internal and external stakeholders related to quality, accreditation, and regulatory requirements. - Participate as a member of the accreditation assessment team, reviewing outputs to ensure that assessment principles and methodologies are correctly applied, documentation and calculations are accurate, and work is compliant with the accreditation standards, policies, and other applicable laws. - Serve as a subject matter expert, applying knowledge and experience in the review of systems and products, providing the appropriate supporting documentation. - Provide product development support, including creating education and training, validating quality processes, conducting quality control audits, monitoring performance, and providing clinical and operational improvement recommendations. - Maintain a comprehensive understanding of quality standards, laws, regulations, and accreditation requirements. - Update job knowledge by studying trends and developments in quality, regulatory, and accreditation requirements, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, etc. - Adhere to company time-tracking standards and all company policies and procedures. - Perform other job duties as assigned. Qualifications - Minimum of five years’ experience with healthcare compliance, accreditation, and regulatory activities. - Demonstrated ability, at an intermediate level or higher, using a computer and available software to complete virtual activities, communicate with internal and external stakeholders, maintain records, and prepare technical reports. - Demonstrated proficiency with Microsoft Office Suite programs, with beginner to intermediate Excel skills. - Demonstrated ability to work independently and within a team environment. - Demonstrated ability to make accurate decisions based on objective and verifiable evidence. - Knowledge of relevant industry best practices, professional standards, laws, and regulations. - Excellent written and oral communication skills, with the ability to produce documents and presentations easily understood by the intended audience. - Excellent interpersonal skills with a proven ability to develop and maintain professional relationships with various internal and external stakeholders. - Excellent organizational skills and attention to detail. - Proven time management skills, ability to manage multiple simultaneous projects with competing priorities and deadlines. - Valid nursing license required; Bachelor of Science in Nursing (BSN) preferred. License Requirements - Professional licensure required by state. Benefits - Health insurance. - Vision insurance. - Dental insurance. - Life insurance. - Retirement plan. - Paid time off. Location Remote with travel to client locations, internal business meetings, and other locations as needed.

• Work directly with our head of tax on the below: • Own the monthly/periodic tax filing cycle across thousands of returns • Manage timelines, deliverables, and coordination across teams • Ensure filings are completed accurately and on time • Design and implement scalable compliance processes • Partner with engineering to improve automation • Reduce manual effort and increase reliability of filings