Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Service Support Analyst provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers, primarily in a hospital-based environment. This role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings, ensuring minimal downtime and optimal system performance. If you are located in Dallas, TX, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment - Diagnose and resolve hardware and software issues using manufacturers' documentation and diagnostic tools - Perform preventative maintenance to ensure system reliability and minimize downtime - Equipment Installation & Relocation - Install, configure, and relocate medical imaging systems according to manufacturer specifications - Test newly installed equipment to ensure full functionality before handover - Document all installation activities for compliance and customer records - Customer Service & Relationship Management - Communicate effectively with healthcare professionals to understand their technical needs and concerns - Provide guidance on equipment usage and recommend solutions to optimize performance - Foster strong relationships with customers to enhance trust and satisfaction Documentation & Compliance - Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed - Ensure compliance with health and safety regulations, manufacturer standards, and company policies - Submit required service reports, expense logs, and part returns on time You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 3+ years of experience as a field tech support diagnosing and troubleshooting software and/or computer systems - troubleshooting software and/or computer systems - Ability to work 8:00am – 5:00pm Eastern Time Zone or Central Time Zone - Ability to occasionally work on call and overtime as the business requires - Ability to Travel 75%25 of the time, including short-notice travel - Ability to lift, move and handle materials weighing up to 50 pounds - Reliable transportation Preferred Qualifications: - Bachelor’s degree in computer science/engineering or computer technology Diploma - Certification (MCSE, A+, etc.) - Experience in a customer service environment Soft Skills: - Commitment to continuous learning and personal development - Ability to develop in-depth product knowledge *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $35.00 to $62.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Facilitates assigned contract processes for all contracting scenarios, including but not limited to the coordination and finalization of the customer contract including the project specifications in the budget for proposals, contracts and change orders • Assists management with complex tasks such as bidding template updates, bidding calculators and process improvement tools • Support TFS response to sales opportunities and work with the internal TFS team to respond appropriately to Request for Information (RFI) and Request for Proposal (RFP) • Communicate cross-departmentally, globally and with frequent executive level correspondence • Support the TFS team preparing for client meetings and Bid Defence Meetings (BDM) • Record all relevant business activities and client contacts in the Customer Relationship Management system (Salesforce)

• The Payor Analyst is responsible for maintaining critical system files, included but not limited to Insurance Databases Files and other applicable reference tools that support the reimbursement process. • Additionally, the Payor Analyst assists the audit team by pulling necessary documentation to support an audit, or deep dive requests as needed. • Maintain and manage the Payer Information Management System database, ensuring payer files are accurate, current, and aligned with reimbursement workflows. • This includes reviewing, cleaning, and updating insurance database records such as payer processing information, Prior Authorization and Appeals requirements, key contacts, required documentation, and documented payer best practices. • Serve as point person in collecting and validating new insights as they emerge from cross-functional team members. • Act as a cross-functional liaison regularly connecting with other internal and external stakeholders to understand and disseminate knowledge changes in payer policies/requirements/processes. • Clean and update current system files. • Ensure that necessary departments are notified of changes, and maintain a file of payer changes or notices for future reference. • Work with appropriate operations groups to create payer roadmaps that help guide users to appropriate billing/PA/Appeal documentation and procedures based on the prescribed treatment. • Collaborate with client stakeholders to receive and share insights on evolving payer trends and changes impacting access and reimbursement.

Role Description We are seeking a highly analytical and detail-oriented Senior Data Quality Analyst to join our growing team. In this role, you will be responsible for ensuring the accuracy, consistency, and integrity of complex datasets across multiple systems and sources. In addition to solving complex data problems, you will help define scalable data quality practices, validation approaches, and workflows that improve data reliability and enhance data quality across the organization. This is a hands-on technical role requiring a balance of technical expertise, problem-solving, and leadership. The Senior Data Quality Analyst will be responsible for: - Coaching and mentoring other analysts - Defining operational standards - Helping develop and implement scalable, cross-functional workflows for the data quality function in partnership with product, development, and veterinary medical teams Qualifications - 5+ years of experience in data analysis, data quality, or data management roles within technology, data-driven, or health-related industries - Bachelor’s degree in Data Science, Information Systems, Computer Science, or a related field preferred - Demonstrated experience mentoring analysts and leading complex data investigations or cross-system data quality initiatives - Deep understanding of ETL/ELT pipelines, data modeling, and cloud-based data ecosystems - Demonstrated experience normalizing and mapping complex datasets from diverse systems and formats - Strong expertise in SQL, data profiling, and root-cause analysis - Proven ability to implement automation, AI, or machine learning tools to improve data quality processes and efficiency - Excellent analytical and problem-solving skills, with exceptional attention to detail - Experience in establishing and monitoring data quality metrics and KPIs - Strong collaboration, communication, and documentation skills - Experience investigating complex data discrepancies across multiple systems or pipelines - Meticulous and methodical approach to data integrity and quality assurance - Proactive, innovative mindset exhibiting technical curiosity - Collaborative team player who thrives in a fast-paced, small company environment - Comfortable owning complex problems while guiding others in solving them - Familiarity or interest in the animal health industry is a plus Requirements - Lead and drive in-depth research and analysis to identify and remediate inconsistencies, gaps, and anomalies across datasets - Collaborate with data engineers, product managers, and domain experts to validate data integrity and alignment with business logic - Lead cross-system data mapping and normalization initiatives - Develop and maintain documentation, master data dictionaries, and data lineage documentation - Define, design, and oversee data quality validation rules, metrics, and monitoring processes - Measure and monitor key data quality metrics and performance indicators - Design automated and manual validation checks to ensure data accuracy, completeness, and consistency - Partner with development teams to integrate validation into data pipelines and transformation workflows - Design and optimize scalable workflows for data intake, mapping, normalization, and validation - Identify opportunities to improve data quality processes through automation and tooling - Apply AI and machine learning tools to enhance anomaly detection, mapping accuracy, and validation processes - Utilize AI-based solutions to identify and predict data inconsistencies - Collaborate with engineering teams to integrate automated validation and enrichment into production pipelines Benefits - Competitive compensation and benefits package - Opportunities for growth and professional development - Comprehensive leave policies, including PTO, sick leave, and study leave - Access to employee discount programs - Monthly connectivity allowance