• Own the technical enablement of OpenAI products • Lead customer training and enablement across the full customer lifecycle • Design and deliver high-impact training engagements • Drive customer activation, sustained usage, and measurable business value • Partner closely with Sales and Product teams • Develop and refine reusable training assets • Gather customer feedback to inform product and program improvements

• Depending on the task, you may be asked to generate original content or assess AI-generated outputs. • Deliver culturally relevant and appropriate content by applying local insight into tone, symbolism, visual cues, and market fit. • Spot common issues such as visual artefacts, inconsistent style, translation errors, or cultural mismatches. • Provide concise, structured annotations that can be used directly for model improvement. • Apply evaluation guidelines consistently and participate in calibration and QA processes to ensure aligned scoring and judgment standards

• Analyze absence division workflows, processes and operational pain points to identify opportunities for agentic AI and intelligent automation. • Design, build, deploy and optimize AI-powered bots and automated pipelines to reduce manual effort, improve accuracy and enhance customer and operational outcomes. • Proactively monitor bot and automation performance, identify anomalies or failures, and implement corrective actions to maintain reliability and effectiveness • Lead the development and implementation of scalable AI/ML solutions aligned with organizational priorities and compliance requirements. • Evaluate emerging AI technologies, tools, and frameworks; recommend adoption strategies that strengthen operational capabilities and competitive advantage. • Establish operational governance, monitoring standards, escalation protocols, and performance metrics for AI-enabled workflows. • Maintain comprehensive documentation of bot architecture, logic, workflows, operational procedures, and support models to ensure continuity and supportability. • Ensure all AI systems meet organizational standards for security, ethical AI practices, data governance, and operational integrity. • Build, train, and lead a small team of absence operations subject matter experts (SMEs) who support the day-to-day functioning and optimization of AI bots and automated processes. • Partner closely with product, engineering, operations, compliance, and executive leadership teams to identify and prioritize AI opportunities. • Translate complex technical concepts into clear business insights and actionable recommendations for executive stakeholders, including the SVP of Absence. • Lead AI initiatives from concept through deployment, change management, and operational adoption. • Optimize models for scalability, accuracy, and efficiency. • Implement appropriate controls, governance, and monitoring practices to support responsible and compliant AI usage. • Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada)

• Engage in conversations with a real-time speech-to-speech AI model • Evaluate performance based on speech recognition, audio quality, conversation flow, and content accuracy • Provide accurate and consistent ratings based on project guidelines • Complete assigned tasks within the given timelines • Each conversation will last approximately 8 to 10 minutes.