The Opportunity Brightflag is a leading AI-powered Legal Matter Management and E-Billing software as a service application. We’re committed to delivering a differentiated product while investing heavily in customer success. Our Customer Success and Professional Services teams help our customers’ legal departments create efficiencies and drive significant business value. We’re seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an Implementation Consultant, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product. You’ll manage tasks like understanding customer needs, data migration, system integration, and user training. Strong communication, organization, and project management skills are essential to manage multiple complex projects simultaneously. What You Will Be Doing - Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations. - Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans. - Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success. - Optimally configure the Brightflag platform according to project scope and customer requirements. - Develop a data migration strategy and coordinate with internal resources to ensure its successful execution - Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks. - Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation - Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction. Skills & Experience - 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company. - Expertise in project planning and risk management for multiple simultaneous projects. - Experience not just as a project manager, but also as a product expert and consultant. - Familiarity with waterfall and agile (Scrum) methodologies - Understanding of data ETL, migration tasks, and software/web technologies - Excellent communication, presentation, and customer-facing skills - Strong time management, organization, and multitasking abilities - Proficient in Microsoft Office, Smartsheet, Jira, and similar tools - Deadline-driven, self-motivated, and adaptable to remote work environments The following are a bonus! - PMP or CAPM certification - Domain knowledge or expertise in legal management / legal operations Life @ Brightflag We’re growing fast and so is the experience we can offer you: - A huge opportunity to make a real impact, to shape what we do and where we are going. - The exposure and challenge you need to learn, grow and progress your career in a high growth environment. - Complex technical and business problems to solve and the trust and autonomy you need to go and solve them. - A sound, helpful team, in a friendly, values-driven and inclusive environment. - Competitive salary of $110,000 - $120,000 & bonus (Experience & Geo Dependent). - 401(k) plan with company match. - Comprehensive health insurance. - Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Location & Eligibility This role offers a flexible work location across the USA. Whether that be in the New York office, remote from anywhere in the USA, or a mix of office/remote work in the USA, you choose what works best for your lifestyle. Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. About Brightflag Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel. Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀 Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities. About the opportunity: We are looking for a Customer Success Specialist (Chinese/English) to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions. The team bridges the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement, and driving long-term satisfaction. What you’ll be working on: - Deliver high-quality, responsive support to users through official WOO X support channels. - Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently. - Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience. - Educate users about new features, updates, and security best practices. - Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction. - Identify common user pain points and propose enhancements that strengthen engagement and loyalty. - Uphold WOO’s service and communication standards across all customer touchpoints. Why work with us: Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪 About you: - 2 + years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services. - Excellent command of English and Chinese, both written and spoken. - Strong understanding of cryptocurrency trading platforms and user needs. - Empathetic, detail-oriented, and passionate about helping users succeed. - Strong problem-solving, communication, and multitasking skills. - Comfortable working independently in a global, fast-paced remote environment. - Familiarity with CRM systems, ticketing tools, or community management platforms. Getting the job We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available. On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues. Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience. Get started on your application here!

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: - Devising and reporting on integration development plans and strategies. - Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. - Developing asynchronous messaging architectures, rule-based systems, and network architectures. - Coordinating activities with other developers to ensure that integration projects are completed on time. - Formulating strategies and designing architectures for systems integrations. - Ensuring that best practices in integration processes are followed by the organization. - Checking and correcting conflicts in data configurations and overlaps. - Maintaining the integrity and smooth functioning of the company's integration architecture. - Analyzing and improving current system integrations and migration strategies. - Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: - At least 5 years of configuration/development experience for complex, highly capable, integration technologies - Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification - Strong Javascript skills with practical experience - Experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder and team builder - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

As a Implementation Consultant - Carbon Accounting (internally titled as Solution Architect) at Workiva, you will be a key partner in supporting clients' sustainability journeys. Your expertise in sustainability best practices and the Workiva platform will enable you to provide exceptional service and deliver high-quality sustainability reporting and consulting services. You will guide clients of all sizes, from Fortune 500 companies to smaller organizations, through the implementation of our software to help them achieve their sustainability goals. What You'll Do - Advise clients on establishing effective programs to calculate Greenhouse Gas Emissions (Scope 1, 2, and 3) - Support clients in developing emission reduction programs that align with major frameworks and standards (CDP, GRI, SASB, TCFD, IFRS, ASRS, ESRS) - Serve as a trusted advisor, offering expert guidance to clients throughout their sustainability journey - Champion client success by implementing Workiva's solutions and ensuring projects meet scope, deadlines, and client objectives. - Foster a collaborative and supportive environment, sharing knowledge through training materials and potentially delivering training sessions - Uphold Workiva's high standards by providing exceptional service and promptly addressing client needs - Support presales by demonstrating product features, benefits, and tailored solutions to potential customers. What You'll Need Minimum Qualifications - Undergraduate degree or equivalent combination of education and experience in a related field. - Minimum of 4 years experience in software implementation, with a specific focus on sustainability. - Strong understanding of sustainability practices, including carbon emissions accounting (Greenhouse Gas Protocol) Preferred Qualifications - Expertise in environmental impact accounting beyond emissions (e.g., product life cycle analysis, water footprinting) - Experience developing and verifying corporate GHG inventories. - Knowledge of science-based target setting (SBTi) - Experience with consulting and a proven track record of delivering results for external clients - Proven project management skills with the ability to stay on track and meet deadlines - Expertise in data analysis and creating compelling data visualizations - Experience configuring software solutions. - Proficiency in financial analysis - Fluency in data tools beyond Excel (R, Tableau, Power BI) Travel Requirements And Working Conditions - Up to 25% Travel for customer and internal meetings - Reliable internet access for any period of time working remotely and not in a Workiva office Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. #LI-A1