Brightflag

The Opportunity Brightflag is a leading AI-powered Legal Matter Management and E-Billing software as a service application. We’re committed to delivering a differentiated product while investing heavily in customer success. Our Customer Success and Professional Services teams help our customers’ legal departments create efficiencies and drive significant business value. We’re seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an Implementation Consultant, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product. You’ll manage tasks like understanding customer needs, data migration, system integration, and user training. Strong communication, organization, and project management skills are essential to manage multiple complex projects simultaneously. What You Will Be Doing - Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations. - Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans. - Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success. - Optimally configure the Brightflag platform according to project scope and customer requirements. - Develop a data migration strategy and coordinate with internal resources to ensure its successful execution - Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks. - Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation - Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction. Skills & Experience - 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company. - Expertise in project planning and risk management for multiple simultaneous projects. - Experience not just as a project manager, but also as a product expert and consultant. - Familiarity with waterfall and agile (Scrum) methodologies - Understanding of data ETL, migration tasks, and software/web technologies - Excellent communication, presentation, and customer-facing skills - Strong time management, organization, and multitasking abilities - Proficient in Microsoft Office, Smartsheet, Jira, and similar tools - Deadline-driven, self-motivated, and adaptable to remote work environments The following are a bonus! - PMP or CAPM certification - Domain knowledge or expertise in legal management / legal operations Life @ Brightflag We’re growing fast and so is the experience we can offer you: - A huge opportunity to make a real impact, to shape what we do and where we are going. - The exposure and challenge you need to learn, grow and progress your career in a high growth environment. - Complex technical and business problems to solve and the trust and autonomy you need to go and solve them. - A sound, helpful team, in a friendly, values-driven and inclusive environment. - Competitive salary of $110,000 - $120,000 & bonus (Experience & Geo Dependent). - 401(k) plan with company match. - Comprehensive health insurance. - Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Location & Eligibility This role offers a flexible work location across the USA. Whether that be in the New York office, remote from anywhere in the USA, or a mix of office/remote work in the USA, you choose what works best for your lifestyle. Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. About Brightflag Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel. Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.

Product Marketing Manager New York The Opportunity As Product Marketing Manager, you will play a central role in connecting Brightflag’s product capabilities with customer needs and market opportunities. You’ll work cross-functionally with Product, Sales, Customer Success, and Marketing to execute programs to support awareness and adoption of enhancements across Brightflag’s core e-billing platform. Additionally, you will support product launches and go-to-market plans that drive cross-sell and up-sell opportunities. This role is ideal for someone who is execution-oriented, with strong project management skills and a passion for telling compelling product stories. What You Will Be Doing - Develop clear, differentiated product positioning and messaging, translating complex capabilities into compelling, customer-centric value propositions for key audiences - Own and evolve the product narrative across Brightflag.com and key channels, optimizing high-impact pages (platform, customer stories) for engagement and conversion - Lead end-to-end product launches, building and scaling structured frameworks for major releases, new features, and ongoing updates - Conduct customer, market, and competitive research to inform go-to-market strategy and influence the product roadmap - Develop and execute integrated product marketing programs that drive awareness, engagement, and product adoption across the customer lifecycle - Partner cross-functionally with Marketing, Sales, Product, and Customer Success to deliver cohesive campaigns across web, email, events, and sales channels Drive expansion revenue (NRR) through targeted upsell and cross-sell initiatives, including lifecycle messaging, campaigns, and enablement - Create high-impact customer-facing assets, including ROI narratives, case studies, and sales enablement materials - Leverage product usage data and customer insights to identify growth opportunities and inform strategy Skills & Experience To be successful in the role, you need: - 5+ years of experience as a Product Marketing Manager at a B2B SaaS company - Demonstrated experience leading go-to-market initiatives and new product launches - Experience with email marketing platforms, CRM systems, and marketing automation tools - Proven experience translating product features into clear customer value propositions and messaging - Experience conducting competitive analysis and market research to inform product positioning - Strong experience developing and executing customer marketing and email campaigns that drive upsell, cross-sell, expansion opportunities, and pipeline generation. - Experience creating high-quality sales enablement materials such as one-pagers, presentations, and competitive battlecards - Demonstrated ability to collaborate cross-functionally with Product, Marketing, Sales, and Customer Success to develop compelling customer case studies and marketing assets. - Excellent written and verbal communication skills with strong attention to detail - Strong project management skills with the ability to manage multiple initiatives, coordinate stakeholders, and deliver results in a fast-paced, cross-functional environment. The following are a bonus! - Experience in legal tech, fintech, or other complex B2B categories - Familiarity with enterprise sales cycles and multi-stakeholder buyers - Experience with SaaS metrics (ARR, CAC, LTV, churn)Experience using AI tools to enhance productivity, research, content creation, or campaign execution - Familiarity with email marketing platforms, CRM systems, and marketing automation tools Life @ Brightflag We’re growing fast and so is the experience we can offer you: - A huge opportunity to make a real impact, to shape what we do and where we are going. - The exposure and challenge you need to learn, grow and progress your career in a high growth environment. - Complex technical and business problems to solve and the trust and autonomy you need to go and solve them. - A sound, helpful team, in a friendly, values-driven and inclusive environment. - Base salary of $150,000 to $170,000 plus annual bonus - 15 days PTO - 401(k) plan with company match. - Comprehensive health insurance, life insurance and long term illness/income protection.

The Opportunity As a Solutions Architect, you will play a pivotal role within Brightflag’s Professional Services team, acting as the technical and functional owner of integrations between Brightflag and customer systems. You will lead customer-facing discovery, translate business and technical requirements into clear integration designs, and partner closely with implementation and engineering teams to deliver reliable, scalable API-based integrations. Compensation range of $110k to $150k (Geo Dependent) 15 days PTO 401(k) plan with company match Comprehensive health insurance, life insurance and long term illness/income protection. Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Location & Eligibility This role offers a flexible work location across the Eastern Time Zone, US. Whether that be in the New York office, remote on the East coast, or a mix of office/remote work, you choose what works best for your lifestyle. Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. About Brightflag Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel. Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.