WOO X

Role Description WOO X Business Development 팀은 한국 시장 내 KOL, Affiliate, Broker, Trading Community 및 전략적 파트너 생태계를 함께 확장할 KOL & Affiliate BD Manager를 찾고 있습니다. 이 포지션은 단순한 general sales 역할이 아닙니다. Crypto Exchange, Futures Trading Platform, Broker, Affiliate BD 또는 Web3 Trading Product 관련 실무 경험이 필요하며, 기존 파트너 리소스를 바탕으로 빠르게 파트너를 발굴, 온보딩, 활성화할 수 있는 분을 우선적으로 검토합니다. - 한국 시장 내 KOL, Affiliate, Broker, Trading Community 및 전략적 파트너를 발굴하고 온보딩합니다. - 파트너와의 협상, 조건 조율, 캠페인 기획, 활성화, 성과 관리까지 end-to-end로 리드합니다. - Rebate, Commission, Affiliate Incentive, Broker Partnership 등 다양한 협력 모델을 설계하고 실행합니다. - 기존 파트너와의 관계를 관리하며 거래량, 활성 유저, 전환율, 입금, 수익 기여도를 지속적으로 개선합니다. - Marketing, Product, BD Leadership 팀과 협업하여 파트너 캠페인, 제품 피드백, 유저 성장 관련 실행을 지원합니다. - 한국 크립토 시장 트렌드, 경쟁사 활동, 유저 행동, 파트너 니즈를 분석하고 내부 팀에 공유합니다. - 대외 캠페인, 파트너 프로모션, 유저-facing 활동을 진행하기 전 내부 팀과 필요한 사항을 조율합니다. - 입사 후 첫 3개월은 ramp-up 및 performance review period로 운영되며, 파트너 파이프라인, 온보딩, 활성화, 거래량 / 수익 기여도, 실행력을 기준으로 성과를 함께 리뷰합니다. Qualifications - 한국어 원어민 수준 필수. - 사내 커뮤니케이션을 위한 비즈니스 영어 또는 중국어 활용 가능. - Crypto Exchange, Futures Trading Platform, Broker, Affiliate BD, Web3 Trading Product 관련 실무 BD 경험 필수. - 한국 시장 내 KOL, Affiliate, Broker, Trading Community 또는 유저 획득 채널에 대한 실제 네트워크 보유. - Rebate / Commission / Affiliate Program / Partner Incentive 구조에 대한 실무 이해. - 파트너 발굴, 협상, 온보딩, 활성화, 장기 관계 관리까지 직접 실행해본 경험. - 거래량, 활성 유저, 입금, Net Fee, Partner Revenue 등 과거 BD 성과를 구체적으로 설명할 수 있는 분. - 빠르게 움직이는 글로벌 크립토 환경에서 주도적으로 문제를 해결할 수 있는 분. Nice to Haves - 글로벌 크립토 거래소, 선물 거래 플랫폼, 브로커 또는 Affiliate Network 경험. - 한국 KOL / Affiliate / Trading Community와의 직접적인 협업 경험. - Futures Trading, Copy Trading, API Trader, VIP Trader 또는 고빈도 거래 유저에 대한 이해. - 기존 파트너 리소스를 바탕으로 빠르게 초기 성과를 만들 수 있는 분. Benefits - 글로벌 크립토 거래 플랫폼에서 한국 시장 KOL / Affiliate BD 성장을 직접 주도할 수 있는 기회. - 빠른 의사결정과 높은 실행력을 가진 글로벌 팀과 협업. - 성과 중심의 보상 구조와 성장 기회. - Remote-friendly 환경과 유연한 글로벌 업무 문화. - 투명성, 유동성, 거래 경험을 중요하게 생각하는 제품과 함께 일할 수 있는 기회.

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀 Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities. About the opportunity: We are looking for a Customer Success Specialist (Chinese/English) to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions. The team bridges the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement, and driving long-term satisfaction. What you’ll be working on: - Deliver high-quality, responsive support to users through official WOO X support channels. - Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently. - Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience. - Educate users about new features, updates, and security best practices. - Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction. - Identify common user pain points and propose enhancements that strengthen engagement and loyalty. - Uphold WOO’s service and communication standards across all customer touchpoints. Why work with us: Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪 About you: - 2 + years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services. - Excellent command of English and Chinese, both written and spoken. - Strong understanding of cryptocurrency trading platforms and user needs. - Empathetic, detail-oriented, and passionate about helping users succeed. - Strong problem-solving, communication, and multitasking skills. - Comfortable working independently in a global, fast-paced remote environment. - Familiarity with CRM systems, ticketing tools, or community management platforms. Getting the job We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available. On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues. Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience. Get started on your application here!