MetLife is a leading insurance and financial services company based in New York, New York. The company and its affiliates specialize in employee benefits and li
Unit Manager
Location
India
Posted
51 days ago
Salary
0
Seniority
Senior
Job Description
Unit Manager
MetLife
Description and Requirements Position Summary Responsible for managing the day-to-day administration and strategic oversight of multiple regional Groupfacts customer accounts, ensuring exceptional service delivery and client satisfaction Job Responsibilities 1. Account Administration: Oversee daily operations for multiple regional Groupfacts customers, ensuring accuracy and compliance across all processes. 2. Client Liaison: Serve as the primary point of contact between clients, internal MetLife teams, and third-party administrators to resolve issues and provide alternative solutions. 3. Project Leadership: Respond to client requests, lead projects, and recommend plan design alternatives to meet client needs. 4. Client Engagement: Coordinate and facilitate client meetings (in-person or virtual), preparing agendas, presentations, and supporting materials. 5. Implementation Support: Partner on onboarding new clients and adding MetLife product lines to existing customers 6. Continous Improvement: Participate in strategic planning sessions to drive continuous improvement. 7. Cross-Functional Collaboration: Coordinate with cross-functional teams to address customer requests/concern 8. Compliance & Documentation: Process documentation by developing manuals to ensure compliance and operational excellence. 9. Operational Excellence & Stakeholder Management: Ensure operational excellence by resolving escalations, driving root cause analysis, implementing process improvements, conducting stakeholder reviews, and delivering accurate reporting to support informed decision-making Education, Technical Skills & Other Critical Requirement Education • Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) • Minimum 7-8 Years of experience in Insurance industry Technical Skills Ø Communication: Excellent organizational, interpersonal, and written/verbal communication skills. Ø Time Management: Ability to work independently, manage time effectively, and meet client deadlines. Ø Project Management: Strong skills in problem-solving, analytical thinking, attention to detail, and decisiveness. Ø Multitasking: Capable of handling multiple priorities, adapting to changing deadlines, and remaining flexible. Ø Client Management: Ability to balance client expectations with organizational capabilities. Ø Technical Skills: Proficiency in Microsoft Office Suite; familiarity with MetLife systems and group products. Ø Professional Growth: Self-motivated, proactive in learning and personal development. Ø Product Expertise: Firm knowledge of group products, services, and systems, with ability to apply analytical skills to their interaction. Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops • Knowledge of Insurance principles in relation to the US Insurance industry • Knowledge of Six Sigma Tools & Project Management (Preferred) About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company sponsored family events, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, Employee awards, Floating holidays
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