Role Description Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join one of the nation's leading credit unions. You’ll be the first point of contact for our members, handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people. - Assist members via phone and digital channels with non-cash transactions and account support - Provide accurate information about TFCU products and services - Guide members through digital banking tools and promote self-service options - Collaborate with supervisors to resolve complex or unique member issues Qualifications - High school diploma or equivalent required - At least 2 years of related experience - Credit union or banking call center experience preferred - Bilingual English/Spanish candidates are strongly encouraged to apply Requirements - Department hours: 7:00 AM – 7:00 PM (Monday–Friday) and 8:00 AM – 12:00 PM (Saturday) - Work an 8-hour shift with a 1-hour lunch and a 15-minute break - Potential weekday shifts include: - 8:30 AM–5:30 PM - 9:00 AM–6:00 PM - 9:30 AM–6:30 PM - 10:00 AM–7:00 PM - Required to work a 4-hour shift every other Saturday - Final schedule will be determined at time of hire based on departmental needs and your availability - Starting salary at $22.20/hour, final rate based on experience and internal equity - This is a non-exempt (hourly) position Benefits - Competitive pay - Robust benefits package - “Smart casual dress code” - Opportunities for professional development and growth through training and continued education Remote Work Opportunities - After completing training, which may take up to 6 months depending on your experience and learning style, you’ll have the opportunity to work fully remote, as long as performance metrics are met - You must reside in Oklahoma to be eligible for remote work and to attend occasional in-person departmental meetings - All necessary computer equipment will be provided to support your remote work setup Certificates, Licenses, Registrations - Incumbent Bonding REQUIRED by TFCU’s chosen authority - Complete communications and regulations training Keys to Success - A passion for providing courteous, professional service in a call center environment - Strong communication and problem-solving skills - Critical thinking and the ability to resolve account issues independently - Comfort with digital tools, Microsoft Office, and basic office equipment - Basic math skills and knowledge of federal/state financial regulations - Ability to use a TDD (telephone device for the hearing-impaired)

Role Description We are looking for a highly skilled Professional Learning Facilitator – Contract in California to support K-12 partnerships by delivering professional learning sessions to customers that will result in successful implementation of Discovery Education’s products and services. The ideal candidate will have experience in delivering professional learning, deep knowledge of adult learning theory, and an understanding of educational technology. In This Role You Will: - Learn functional and educational aspects of the Discovery Education Experience and TechbookTM services (Math, Science, and Social Studies). - Understand the resources, structure, and content of the Discovery Education products/services. - Prepare thoroughly for all aspects of professional development deliveries. - Deliver high-quality professional learning sessions developed by our best-in-class content team. - Adapt to meet the professional needs of the participants in the sessions being delivered. - Possess the knowledge and skills to perform the work for which he/she is applying. - Partner with our contracting agency for timesheet and expense report fulfillment. - Work remotely with the ability to travel on behalf of Discovery Education from his or her home base. Qualifications - Able to work in a fast-paced, virtual environment. - Exceptional interpersonal, organizational, and communication skills. - Experience in facilitating quality professional learning for educators. - Familiarity with educational technology and understanding of instructional practices. - Strong knowledge of educational and professional development best practices. - Ability to operate successfully in a virtual environment. - Deep understanding of curriculum and instruction. - Able to provide all of his/her/their own equipment (laptop, cell phone, etc.). Requirements - Minimum of 5 years in education in a K-12 setting. - Ability to travel. - Coaching experience. - Familiarity with Discovery Education products. - Content expertise in math and science. - Working knowledge of the Science of Reading. - School-based experience with Next Generation Science Standards. - Fluent in Spanish. - Legal right to work in the United States. Benefits - This role is designed to be a part-time remote contract role as a W2 employee through our contracting agency. - This is a remote role that requires up to 90% travel within the state of California. - This is a contract-based role with pay tied to the type of work performed: - Preparation and meetings at $30/hour. - Project-related travel at $15/hour. - Facilitation at $60/hour. - Contractors are engaged on an as-needed basis, and the mix of work varies by project. - Total earnings depend on project scope, scheduling, and volume of assigned work, with facilitation representing the highest earning opportunity. Company Description Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status, or genetic information.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Document customer interactions and outcomes thoroughly in the system • Escalate unresolved issues requiring advanced support for further resolution

• Bringing humanity to business as a Healthcare Customer Service Representative • Recommend upgrades to health plans • Conduct research and do outbound calls regarding health care benefit and eligibility questions • Assist members with logging into their online health account and locating doctor and facility information