There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Iowa - Johnston Function: Customer Experience (CA) Title: Service Representative - 119569 Onsite/Remote:Remote Position This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. Your Responsibilities As a Service Representative in the Contact Center for John Deere Financial (JDF), located in Johnston, IA, you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also: • Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution • Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners • Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents • Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing • Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units POSITION HOURS: The selected candidate will be assigned 40 hours a week between the hours of 7 a.m. to 6 p.m. CST Monday-Friday and 8 a.m. to 12 p.m. CST Saturday. Some Saturdays and holidays will be required. Upon completion of training, the assigned hours for this position may vary based on business needs and will be discussed further in the interview process. Training hours for this position are planned for Monday-Friday 8:00 a.m. to 4:30 p.m. CST, but will be discussed further in the interview process. VISA Sponsorship is NOT available for this position What Skills You Need • Experience working in a call queue environment • Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues • Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment • Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. • Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work • A growth mindset, with the ability to learn new information and computer systems/programs quickly • When working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet What Makes You Standout • Customer service experience in a financial environment • Experience being proactive on customer calls to educate and/or offer solutions • Experience with Agriculture, Consumer, or Construction/Forestry products and services • Experience identifying a work process/procedure to improve and being part of the implementation Education Ideally, you will have a degree or equivalent related work experience in the following: • Bachelor’s Degree What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including: - Flexible work arrangements - Highly competitive base pay - Savings & Retirement benefits (401K and Defined Contribution) - Healthcare benefits with a generous company contribution in the Health Savings Account - Adoption assistance - Employee Assistance Programs - Tuition assistance - Fitness subsidies and on-site gyms at specific Deere locations - Charitable contribution match - Employee Purchase Plan & numerous discount programs for personal use - Vacation and Holiday Pay $50,916.00 - $76,368.00 + Benefits Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL Must be 18 years of age or older to apply The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control. ACA Section 1557 Nondiscrimination Notice The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Taulia's Commitment: Diversity, Equity, and Inclusion It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech. About the Job Are you driven, hardworking, and eager to launch your career in a high-energy, employee-centric company that is leading the way in the fintech industry? We want to talk to you about joining Taulia. We work as a team to collaborate and innovate with integrity, accountability, and a strong work ethic. We work to develop your skills as an individual, and your teammates provide a contagious culture of winning. Our BDRs (Business Development Representatives) are trained on core sales skills that help them drive lead generation and qualification while in this role and beyond. Successful BDRs have the ability to progress into more advanced sales roles or other positions that provide increased earning potential. Our promote-from-within culture has propelled the most committed and innovative BDRs into leadership roles with various departments, including sales, business development, customer success, and marketing. Compensation & Pay Transparency: SAP Taulia believes that pay transparency contributes to an honest, supportive culture and is a vital part of our commitment to equity. The estimated annualized base salary range for this position is $35,000 - $45,000 USD, on-target earnings of $75,000 USD; uncapped monthly commissions based on performance. This range represents a good-faith estimate of the base salary at the time of posting. Actual compensation will be determined by a variety of factors, including (but not limited to) the candidate’s specific skills, depth of experience, qualifications, and geographic location. Responsibilities - Sourcing & qualifying leads for the Account Executives - Interacting by phone and email with key personnel up to, and including, C-Level executives - Acquiring & maintaining a working knowledge of Taulia solutions to become a trusted advisor to prospects - Uncovering & qualifying prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions - Demonstrating initiative, creativity & collaboration through ad-hoc projects for various departments Skills, Knowledge and Experience required - 1-2 years of sales experience - Desire to work in sales and in the fintech industry - Coachable, self-motivated, curious, and resilient, with a “get the job done” attitude - Well-rounded with varied interests, background, and experience - Professional, efficient communication (verbal, written, and presentation) and interpersonal skills (positive and personable) About Taulia Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com. Compensation is based on a variety of factors, including (but not limited to): skills, depth of work experience, certifications, geography, etc. Total compensation for this role includes a generous benefits program, RSU incentive plan, and annual performance bonus. Additionally, compensation is reviewed annually, and career pathing opportunities are available for continued development. AI Statement At Taulia, we are embracing Artificial Intelligence to revolutionize our industry and empower our team. We believe AI is a fundamental tool for innovation, efficiency, and creative problem-solving. We are looking for forward-thinking individuals who share our excitement for the future and are eager to learn, experiment, and grow with us in an AI-driven landscape. If you have a curious, adaptive, and collaborative mindset, you will thrive here. Benefits: - Remote-friendly environment - Flexible work schedule - Comprehensive Insurance Coverage (Medical, Dental, Vision, Life) - Comprehensive PTO Structure (PTO, Sick Leave, Bereavement) - 401k with match - Global Parental Leave - Company-issued equipment (laptop, monitor, etc.) - Career Development/Pathing - EAP Program/Mental Health Advocacy - Supportive Work Culture Taulia is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Prospect, present, and sell technically advanced products and services • Generate and develop new opportunities within the account base for revenue • Manage a set of key accounts to meet customer needs • Work to maintain existing revenue and seek opportunities to cross-sell • Understand client needs by tailoring custom solutions through consultative selling • Collaborate with internal and external partners from sale through implementation

• Lead go-to-market with our most strategic partner relationships • Establish trust and demo capabilities of the new platform • Support onboarding and successful integration with Workday Wellness APIs • Engage with executives to facilitate business development and identify opportunities • Advocate and champion for our Wellness partners