Title: Transfer Team Member in Funds GFX Team Location: Poland United States Job Description: Division : EB Operations Are you ready to enter the world of finance? Then, this is the right time to join our company! In our branch in Krakow we hire students, graduates and experienced professionals who will have the chance to align career development with the growth of our office. Discover what we do and how you can fit into our team Roles & Responsibilities: - Transfer booking and validation, overlooking instructions at every stage of the lifecycle and taking actions accordingly - Contract Note Management, making sure transfers are settled in a timely manner, chasing missing contract notes from the Transfer Agents - Reconciliation Support - investigating and solving breaks linked to Transfer Team - Client, Counterparty and TA communication - responding to queries from clients, TAs, and internal teams regarding transfer status and booking issues, monitoring and addressing complaints from clients or counterparties - Close coordination with internal GFX teams and external Transfer Agents to ensure smooth operational workflows Required Qualifications: - Experience in a similar position, ideally within financial services or a related field - Adaptability and the ability to navigate diverse situations with ease - Dependable, flexible, and proactive approach to work - Positive mindset and a collaborative team spirit - Good presentation and communication skills - Well-developed organizational and time management abilities - Skilled at prioritizing tasks and managing multiple responsibilities simultaneously - Fluent in written and spoken English; additional language skills are an asset - Proficient in Microsoft Office applications - A university degree in Financial Services or a related discipline is preferred Why join us Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. What We Offer: - Work closely with inspiring, supportive, and engaged colleagues from more than 80 different countries. - Practice your talents in a highly professional international environment. - Join a learning and development environment with an emphasis on knowledge sharing and training. - Competitive salary and comprehensive benefits such as: o Private medical care o Life insurance o Flexible working hours o Christmas gifts o Employee referral program o Annual bonus o Benefit platform with an attractive dedicated budget New ways of working Find your own optimal balance within our hybrid working model, where you can connect at the office and benefit from remote working. Great Place to Work for All We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. As the team is structured around the Lean principles, it is expected from each team member to be involved in the Continuous improvement process. In this framework, some team projects may be assigned to you, their size evolving with your expertise.

Title: Customer Happiness Specialist Location: Austin, Texas, United States Job Description: Discover. Savor. Connect. Welcome to the chef's table. Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners. About the Role: The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support. Responsibilities Include: - Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking - Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals - Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time - Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience - Own customer communication end-to-end including follow-ups, confirmations and proactive updates - Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings - Support partner (chef/venue) inquiries related to the platform, bookings and operational needs - Maintain accurate CRM records including lead status, customer interactions and booking details - Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service - Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams Requirements Include: - 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions - Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience - Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently - Strong time management and ability to work independently in a remote/home office environment - Highly organized, detail-oriented and coachable, with the ability to manage multiple conversations, bookings and follow-ups simultaneously - Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar) - Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently - Experience in culinary, hospitality, events, travel or marketplace environments - Experience as an event manager, travel agent or reservations manager a plus but not required What We Offer: - A fixed base rate plus high earning potential through commissions - The freedom to work remotely from anywhere in the world - Unlimited opportunities to grow your role as you deliver results - The chance to collaborate with and learn from industry leaders - A positive, driven team culture where your achievements are recognized and rewarded Location: Worldwide. This is a fully remote role and qualified candidates worldwide may apply. Hours: Full-time from 9:00am-6:00pm PST

Deliver exceptional customer support via phone and email, manage inquiries related to billing and payments, and accurately document interactions while meeting performance metrics and resolving customer issues with professionalism and empathy.

Role Description - Kompetente Beratung von Bestand und Neukunden sowie Bearbeitung von Anfragen via Telefon, E-Mail oder Chat - Aufnahme von Kundenbedürfnissen, Lösungserarbeitung und analysieren von Daten - Erstellung und Pflege von Kundendaten in CRM-Systemen, Dokumentation der Kontakte und Ergebnisse - Unterstützung bei der Angebotserstellung, Vertragserklärung und Abwicklung von Bestellungen - Mitarbeit an der Optimierung von Kundenerfahrungen, Prozessen und Servicekennzahlen - Zusammenarbeit mit Vertrieb, Produktmanagement und Support, um Kundenzufriedenheit sicherzustellen Qualifications - Ausgeprägte Service und Kommunikation Kompetenz, Freude am Kontakt mit Menschen - Grundkenntnisse im Umgang mit gängigen Office Tools - Strukturierte Arbeitsweise, Zuverlässigkeit und Belastbarkeit - Gute Deutschkenntnisse in Wort und Schrift - Hohe Lernbereitschaft, Teamfähigkeit und kundenorientierte Haltung Benefits - Spannende und herausfordernde Projekte im IT Bereich - Weiterbildungsmöglichkeiten und fachliche Entwicklung