Deliver exceptional customer support via phone and email, manage inquiries related to billing and payments, and accurately document interactions while meeting performance metrics and resolving customer issues with professionalism and empathy.

Role Description - Kompetente Beratung von Bestand und Neukunden sowie Bearbeitung von Anfragen via Telefon, E-Mail oder Chat - Aufnahme von Kundenbedürfnissen, Lösungserarbeitung und analysieren von Daten - Erstellung und Pflege von Kundendaten in CRM-Systemen, Dokumentation der Kontakte und Ergebnisse - Unterstützung bei der Angebotserstellung, Vertragserklärung und Abwicklung von Bestellungen - Mitarbeit an der Optimierung von Kundenerfahrungen, Prozessen und Servicekennzahlen - Zusammenarbeit mit Vertrieb, Produktmanagement und Support, um Kundenzufriedenheit sicherzustellen Qualifications - Ausgeprägte Service und Kommunikation Kompetenz, Freude am Kontakt mit Menschen - Grundkenntnisse im Umgang mit gängigen Office Tools - Strukturierte Arbeitsweise, Zuverlässigkeit und Belastbarkeit - Gute Deutschkenntnisse in Wort und Schrift - Hohe Lernbereitschaft, Teamfähigkeit und kundenorientierte Haltung Benefits - Spannende und herausfordernde Projekte im IT Bereich - Weiterbildungsmöglichkeiten und fachliche Entwicklung

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative. REQUIRED CORE COMPETENCIES - A highly proficient communicator in both spoken and written English - Strong customer service orientation - Excellent problem-solving and analytical skills - Strong organizational and time management skills - Ability to function well in a high-paced and at times stressful environment. WHAT YOU WILL DO - Responsible for entering orders and handling the end-to-end process until the order reaches the customer. - Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. - Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. - Responsible for working with suppliers and the internal team on order issue resolution when needed. - Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems. - Ensure up-to-date records of customer interactions, transactions, comments, and complaints. - Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software. - Ensure that communication procedures, guidelines, and policies are followed. - Ad hoc tasks aligned with those mentioned above. WHAT WE LOOK FOR - Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. - Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. - Language Proficiency: Strong verbal, written, and English communication skills. - Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. - Industry-Specific Software/Knowledge: - Direct experience in the promotional industry or comparable e-commerce experience is beneficial. - Experience working with inbound and outbound calls, customer retention, and inside sales is preferred. - Customer orientation and the ability to adapt to and respond to diverse types of characters. - Familiarize yourself with CRM systems and practices. WHAT WE OFFER - Salary Range: Php 40,000-Php45,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Benefits of working with us: - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀 The Support Services Specialist provides exceptional support to premium clients, ensuring swift issue resolution and high customer satisfaction. This role involves managing client relationships, driving process improvements, mentoring colleagues, and proactively identifying opportunities to enhance the customer journey and team performance. Additionally, you will work in a revenue generating vertical of support. Managing a book of accounts assisting them in hands on workspace configuration, workflow validation, escalated support, and more. You will implement solutions that enable customers to unlock the value of their ClickUp investment while showcasing ROI and driving renewals. In this role, you will: - Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients. - Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service. - Work closely with clients to understand their use of ClickUp, their goals, and their processes. - Become a trusted advocate for your users internally, representing their needs to key stakeholders at ClickUp. - Troubleshoot incoming support requests and own their resolution, managing user expectations clearly throughout. - Consult on their workflows to ensure they are maximizing on the value of the platform. - Partner with our sales and success teams to identify upsell opportunities. Key Responsibilities: - Navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures. - Continuously looks through the lens of providing the best customer experience. - Contribute to the improvement of team processes and client-facing support documentation. - Assist in the execution of services deliverables. - Build directly in the clients workspace. - Manage a book of business. - Drive renewals and generate positive NDR. - Ownership of client tickets. Qualifications: - 2+ years prior experience in a consulting role, preferably with mid-market or enterprise customers. - Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms. - Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service. - Exceptional ability to establish and cultivate relationships with clients across all levels of the organization. - Excellent problem-solving and troubleshooting skills. - Outstanding written and verbal communication skills. - Strong organizational skills with the ability to manage multiple priorities and meet deadlines. - Self-motivated, proactive, and able to work independently. - Proficiency in English Desirable: - An existing familiarity with the ClickUp product. - Preferred experience in SaaS PPM software or collaborative work management (CWM). #LI-Remote #LI-JAE Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.