Title: Customer Happiness Specialist Location: Austin, Texas, United States Job Description: Discover. Savor. Connect. Welcome to the chef's table. Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners. About the Role: The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support. Responsibilities Include: - Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking - Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals - Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time - Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience - Own customer communication end-to-end including follow-ups, confirmations and proactive updates - Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings - Support partner (chef/venue) inquiries related to the platform, bookings and operational needs - Maintain accurate CRM records including lead status, customer interactions and booking details - Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service - Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams Requirements Include: - 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions - Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience - Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently - Strong time management and ability to work independently in a remote/home office environment - Highly organized, detail-oriented and coachable, with the ability to manage multiple conversations, bookings and follow-ups simultaneously - Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar) - Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently - Experience in culinary, hospitality, events, travel or marketplace environments - Experience as an event manager, travel agent or reservations manager a plus but not required What We Offer: - A fixed base rate plus high earning potential through commissions - The freedom to work remotely from anywhere in the world - Unlimited opportunities to grow your role as you deliver results - The chance to collaborate with and learn from industry leaders - A positive, driven team culture where your achievements are recognized and rewarded Location: Worldwide. This is a fully remote role and qualified candidates worldwide may apply. Hours: Full-time from 9:00am-6:00pm PST

Deliver exceptional customer support via phone and email, manage inquiries related to billing and payments, and accurately document interactions while meeting performance metrics and resolving customer issues with professionalism and empathy.

Role Description - Kompetente Beratung von Bestand und Neukunden sowie Bearbeitung von Anfragen via Telefon, E-Mail oder Chat - Aufnahme von Kundenbedürfnissen, Lösungserarbeitung und analysieren von Daten - Erstellung und Pflege von Kundendaten in CRM-Systemen, Dokumentation der Kontakte und Ergebnisse - Unterstützung bei der Angebotserstellung, Vertragserklärung und Abwicklung von Bestellungen - Mitarbeit an der Optimierung von Kundenerfahrungen, Prozessen und Servicekennzahlen - Zusammenarbeit mit Vertrieb, Produktmanagement und Support, um Kundenzufriedenheit sicherzustellen Qualifications - Ausgeprägte Service und Kommunikation Kompetenz, Freude am Kontakt mit Menschen - Grundkenntnisse im Umgang mit gängigen Office Tools - Strukturierte Arbeitsweise, Zuverlässigkeit und Belastbarkeit - Gute Deutschkenntnisse in Wort und Schrift - Hohe Lernbereitschaft, Teamfähigkeit und kundenorientierte Haltung Benefits - Spannende und herausfordernde Projekte im IT Bereich - Weiterbildungsmöglichkeiten und fachliche Entwicklung

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative. REQUIRED CORE COMPETENCIES - A highly proficient communicator in both spoken and written English - Strong customer service orientation - Excellent problem-solving and analytical skills - Strong organizational and time management skills - Ability to function well in a high-paced and at times stressful environment. WHAT YOU WILL DO - Responsible for entering orders and handling the end-to-end process until the order reaches the customer. - Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. - Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. - Responsible for working with suppliers and the internal team on order issue resolution when needed. - Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems. - Ensure up-to-date records of customer interactions, transactions, comments, and complaints. - Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software. - Ensure that communication procedures, guidelines, and policies are followed. - Ad hoc tasks aligned with those mentioned above. WHAT WE LOOK FOR - Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. - Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. - Language Proficiency: Strong verbal, written, and English communication skills. - Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. - Industry-Specific Software/Knowledge: - Direct experience in the promotional industry or comparable e-commerce experience is beneficial. - Experience working with inbound and outbound calls, customer retention, and inside sales is preferred. - Customer orientation and the ability to adapt to and respond to diverse types of characters. - Familiarize yourself with CRM systems and practices. WHAT WE OFFER - Salary Range: Php 40,000-Php45,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Benefits of working with us: - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!