Cozymeal

Role Description We are looking for a strong, experienced full-time Customer Support Associate to join our growing team. This is an important role within the operations team with opportunities to grow within the organization. - Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution. - Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication. - Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication. - Working closely with other departments to resolve any issues or questions. - Other projects/duties as assigned. Qualifications - 4+ years of experience in a customer service role. - Professional with excellent verbal and written communication skills. - Positive attitude and a willingness to learn and grow in the position. - Ability to be resourceful and responsive. - Strong interest or experience in the culinary world. - Ability to work efficiently and distraction-free in a home office environment. - Proficient in Google Suite and Excel. - Experience working with a CRM. Requirements - Hours: anytime between 6:00 AM and 9:00 PM PST. Benefits - Work anywhere in the world (we are a 100% remote team). - Competitive pay. - Opportunity to grow within the organization to a leadership role. - Opportunity to learn from some of the best in the industry. - Great work environment with a strong and friendly team of co-workers. Location Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

Title: Senior Culinary Sales Executive Location: United States Job Description: Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners. About the Role: The Senior Culinary Sales Executive plays a key role in driving growth by building lasting relationships with clients and connecting them to our diverse range of culinary experiences. You will combine a deep understanding of our offerings with exceptional communication skills to uncover client needs, provide tailored recommendations, and guide prospects through to successful bookings. This role requires someone who is both a trusted relationship builder and a skilled closer, someone who thrives on creating genuine connections, exceeding sales targets, and ensuring every client engagement reflects our commitment to excellence. You’ll collaborate closely with our chef partners, venues, and internal teams to deliver seamless, high-impact experiences while helping shape the ongoing evolution of our sales strategy. Responsibilities Include: - Expertly present and sell experiences featured on Cozymeal to clients. - Respond promptly to client inquiries via email and phone, adhering to company communication standards. - Support chefs and venues with inquiries and requests related to our platform and experiences. - Confirm event dates with chefs and venues to drive bookings and reservations. - Build and nurture long-term relationships with clients by converting existing clients into repeat customers and proactively reaching out to potential clients to establish lasting partnerships. Requirements Include: - 4+ years in sales or business development with phone sales experience - Culinary experience - Proven track record of exceeding sales targets - Excellent verbal and written communication skills - Strong time management and ability to work independently in a home office - Analytical and adaptable - CRM experience (Salesforce, Zendesk) - Proficient in Google Suite and Excel What We Offer: - A fixed base rate plus high earning potential through commissions - The freedom to work remotely from anywhere in the world - Unlimited opportunities to grow your role as you deliver results - The chance to collaborate with and learn from industry leaders - A positive, driven team culture where your achievements are recognized and rewarded

Title: Inside Sales Representative Location: United States Job Description: Discover. Savor. Connect. Welcome to the chef's table. Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners. About the Role: The Inside Sales Representative plays a key role in supporting Cozymeal’s growth by engaging prospective clients and introducing them to our diverse range of culinary experiences. In this high-impact role, you will focus on understanding customer needs, sharing relevant experience options, guiding guests through bookings and qualifying opportunities for our senior sales team. This role is ideal for someone who enjoys building rapport, learning consultative sales skills, and developing a strong foundation in sales. You’ll be the first point of contact for many prospective clients, helping create a positive first impression and ensuring opportunities are set up for success. You’ll collaborate closely with senior sales executives and internal teams while gaining hands-on experience in a fast-growing marketplace. Responsibilities Include: - Engage inbound and outbound leads via phone, email, and messaging - Ask discovery questions to understand client needs and event goals - Educate prospects on Cozymeal’s culinary experiences and offerings - Qualify leads and schedule calls for senior sales executives - Assist with bookings - Maintain accurate notes and updates in the CRM - Support the sales team by ensuring a smooth handoff of qualified opportunities - Support chefs and venues with inquiries and requests related to our platform and experiences. - Confirm event dates with chefs and venues to drive bookings and reservations. Requirements Include: - 2+ years in sales or business development with phone sales experience - Culinary experience - Motivated by goals and comfortable working toward performance metrics in a structured sales environment - Excellent verbal and written communication skills - Strong time management and ability to work independently in a home office - Organized, detail-oriented, and coachable - CRM experience (Salesforce, Zendesk) - Proficient in Google Suite and Excel What We Offer: - A fixed base rate plus high earning potential through commissions - The freedom to work remotely from anywhere in the world - Unlimited opportunities to grow your role as you deliver results - The chance to collaborate with and learn from industry leaders - A positive, driven team culture where your achievements are recognized and rewarded Location: This is a fully remote role and qualified candidates worldwide may apply. Hours: Full-time from 9:00am-6:00pm PST

Title: Customer Happiness Specialist Location: Austin, Texas, United States Job Description: Discover. Savor. Connect. Welcome to the chef's table. Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners. About the Role: The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support. Responsibilities Include: - Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking - Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals - Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time - Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience - Own customer communication end-to-end including follow-ups, confirmations and proactive updates - Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings - Support partner (chef/venue) inquiries related to the platform, bookings and operational needs - Maintain accurate CRM records including lead status, customer interactions and booking details - Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service - Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams Requirements Include: - 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions - Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience - Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently - Strong time management and ability to work independently in a remote/home office environment - Highly organized, detail-oriented and coachable, with the ability to manage multiple conversations, bookings and follow-ups simultaneously - Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar) - Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently - Experience in culinary, hospitality, events, travel or marketplace environments - Experience as an event manager, travel agent or reservations manager a plus but not required What We Offer: - A fixed base rate plus high earning potential through commissions - The freedom to work remotely from anywhere in the world - Unlimited opportunities to grow your role as you deliver results - The chance to collaborate with and learn from industry leaders - A positive, driven team culture where your achievements are recognized and rewarded Location: Worldwide. This is a fully remote role and qualified candidates worldwide may apply. Hours: Full-time from 9:00am-6:00pm PST