• Lead call center operations for complex clients and major projects • Serve as primary contact for client events and strategic initiatives • Drive change and performance within Customer Care • Partner with CC Team Manager to ensure operational excellence • Manage large and complex client portfolios • Ensure delivery aligned with revenue, size, and domain goals • Serve as primary escalation point for complex client issues • Maintain accountability for both client and internal perceptions of service delivery • Shape team culture, fostering engagement and operational excellence • Support decision making across Colleague, Client, and Finance pillars • Act as a subject matter expert within Customer Care and adjacent domains • Identify and lead continuous improvement initiatives and best practice adoption • Represent client and customer requirements in strategic projects, panels, and cross-functional initiatives • Lead planning and coordination for special client events • Build partnerships with colleagues, stakeholders, and clients • Apply financial acumen to support organizational success • Manage stakeholder perceptions and ensure alignment across teams

• Manage and coordinate complex calendars • Provide direct executive assistant support to ownership, including ownership coaching practice coordination and administrative needs • Deliver real-time operational support during Coach Community Gatherings, including uploading materials, managing communications, and coordinating digital platforms (e.g., Mighty Networks, WhatsApp) • Maintain and update BGOS collateral and training materials with a high level of accuracy and organization • Ensure all meeting materials, agendas, and resources are prepared and accessible in advance of BGOS sessions and Coach Community gatherings • Support internal communication flow across BGOS team members to ensure alignment and execution • Assist in organizing and maintaining BGOS systems, documentation, and digital assets • Identify opportunities to improve efficiency in administrative workflows and implement solutions • Utilize artificial intelligence (AI) tools to enhance, optimize, and streamline collateral and administrative processes where applicable

• Manage and coordinate complex calendars • Provide direct executive assistant support to ownership, including ownership coaching practice coordination and administrative needs • Deliver real-time operational support during Coach Community Gatherings, including uploading materials, managing communications, and coordinating digital platforms (e.g., Mighty Networks, WhatsApp) • Maintain and update BGOS collateral and training materials with a high level of accuracy and organization • Ensure all meeting materials, agendas, and resources are prepared and accessible in advance of BGOS sessions and Coach Community gatherings • Support internal communication flow across BGOS team members to ensure alignment and execution • Assist in organizing and maintaining BGOS systems, documentation, and digital assets • Identify opportunities to improve efficiency in administrative workflows and implement solutions • Utilize artificial intelligence (AI) tools to enhance, optimize, and streamline collateral and administrative processes where applicable

Job DetailsJob Location: Remote - Knoxville, TN 37922Salary Range: $14.00 - $21.00 HourlySoftware Support Specialist About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs. What You’ll Do Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner Records data required to analyze problems and track them to final solution Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed Other Software Support Agent-related duties, as assigned Travel requirement: 5% of travel or less required QualificationsWhat You’ll Need 0-2 years of experience preferred Strong verbal and written communication skills in Microsoft Office Suite or related software Organizational skills and attention to detail interpersonal skills Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members. School Diploma (or Equivalent) required Processing / Software experience preferred Preferred Qualifications: (Optional) processing / Software experience preferred School Diploma (or Equivalent) required Compensation & Benefits Base Salary: $20 - $21 per/hr This role may be eligible for additional compensation, including bonus or commission, where applicable. Eligible employees may receive: Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws. Work Environment & Physical Requirements Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%). **For roles requiring travel add: Ability to travel frequently, including air, car, or public transportation. Add physical requirements – sitting, looking at monitor, Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. Employment may be contingent upon a background check in accordance with applicable laws.