Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Member Services Service Executive II responsible for building and improving relationships with clients to ensure operational issues and questions are resolved in a timely manner. The Service Executive is responsible for managing and delivering timely responses and resolutions, which are essential to growing and enhancing relationships with our clients. The Service Executive is the primary point of contact for the Contact Center Services & Solutions product and LOB credit unions and clients, managing all programs and products specific to contact center. The Service Executive must exceed all client expectations and must be intimate with respect to their unique set up, business goals, and strategy. The behavior and results of the Service Executive are vital. This includes leveraging a consultative approach to direct operational activities to ensure each client’s overall business objectives are achieved. This role requires expert knowledge, critical thinking and the ability to complete program analysis and successful implementations by collaborating with organizational support across Velera and external service partners. The Service Executive is an integral component of the sales cycle. As such, the Service Executive must collaborate with the Account Executive to ensure that contract renewals and upsell/cross-sell opportunities are optimally addressed. The Service Executive will achieve these goals by proactively recognizing client needs and concerns. The Service Executive is responsible for delivering exceptional service and cultivating relationships with key client personnel and executives. The Service Executive will achieve these goals by developing and executing service account plans, managing operational requests and projects to ensure timeliness, accuracy and quality. The Service Executive must help portray Velera as being easy to do business with as well as exceed their clients’ perception of VELERA value. The Service Executive must possess exceptional written and verbal customer contact skills and have the ability to manage a book of business comprised of diverse, sophisticated, complex clients. The Service Executive is responsible to make sound business decisions that may be outside of established parameters. The Service Executive must work under minimal supervision to drive an optimal client experience Day in the Life - Responsible for supporting high-tier clients or other clients based on business need. - Proactively communicate the status and/or resolution to the client in written, verbal and/or visual form. - The Service Executive will be required to meet with clients at VELERA campuses, client corporate offices and/or virtual meetings as necessary to build strong client relationships. - The Service Executive will be responsible for the unilateral creation of material necessary to support client meetings. - Complete reactive or proactive process audits to identify and recommend Client Experience improvement opportunities. - Maintain CRM records for all assigned clients to include meeting activity and relationship details. - Maintain extensive knowledge of operational applications and systems used by their assigned client. - Continued training on new products and services. - Serve as lead and mentor for other team members. - Required in-depth knowledge and the ability to be proactive, consultative and advocate on behalf of the client. - Identify strategic operational opportunities that ensure client business objectives are met and performance metrics of payment portfolios are maximized. - Establish, solidify and own strong operational account relationships that result in excellent client satisfaction scores as reflected in periodic surveys; act as primary consultant for client for operational initiatives and issue resolutions. Develop and implement action plan for improvement until issues resolved. - Maintain a thorough understanding of complex regulations, and compliance requirements and how each relates to assigned client. Interpret policies and operational practices. - Maintain extensive understanding of contractual Service Level Agreements (SLA) requirements and Key Performance Indicators (KPI) for all clients. - Function as the client’s operational relationship consultant and act as their advocate, exercising discretion and independent judgment in resolving complex operational and product issues. - Make sound business decisions that may be outside of established parameters by demonstrating an appropriate sense of urgency by continually monitoring and communicating the status and/or resolution to the client in written, verbal and/or visual form. - Consult and advise with various partners, all Velera business units and the client by providing ongoing communication between all parties to ensure timely resolution of the client’s operational needs. - Independently evaluate courses of action through extensive research and analysis on complex high-monetary risk product/service requests ensuring client’s objectives are met, preventing potential financial liability and preserving positive client relationship. - Deliver consultative guidance and operational direction on all various initiatives such as solution campaigns, product migration projects, global card portfolio modifications and communications on new and existing products, services, mergers, and account compromise events. - Establish and manage client expectations with regard to complex system functionality on multiple platforms, compliance and timeframes as well as keeping client apprised of significant operational system modifications or issues. - Actively review client operational landscape and determine, develop, and implement new and creative approaches to drive strategic initiatives. - Identify sales opportunities and partner with the Client Growth Executive in the execution of new products and services. Assist in securing up-sell/cross-sell opportunities. - Function as client’s primary point of contact for issue escalation with Velera and with all vendor partners. - Partner with Client Growth Executive in cultivating and preserving a positive account relationship. - Interact positively and professionally in all interactions with Velera staff, clients, and business constituents. - Maintain current knowledge of payment industry trends and innovation, Velera products and solutions, of card services, digital support, payments, the VELERA contact center and the industry related to Visa, MasterCard, FDR, Velera, partners and competitors. - In conjunction with assigned Client Growth Executive, serve as liaison for product implementations, program start-ups, and other matters of significance as necessary; maintain a close working relationship with internal departments to ensure smooth and open communications. - Support and interact with client CEO and Operational contacts. - Required to be available after hours, weekends and holidays to support client needs. - Prepare and deliver consistent business review presentations and lead client account plan review meetings based on client segmentation requirements. Perform other duties as assigned. Qualifications - Bachelor’s Degree in related field or combination of education and relevant experience required. - Seven (7) years in a client relationship experience within the financial service or contact center industry required. - Experience in driving strategic initiatives, client outcomes, and customer success is required. - Four (4) years within Client Service Delivery at Velera or similar role within the industry servicing accounts or clients is required. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $75,800.00 - $96,700.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Role Description Buscamos Colaboradores/as Freelance en Servicios de Relocation. En este momento estamos ampliando nuestra red de colaboradores freelance para prestar servicios de Relocation (acompañamiento a personas o familias que se trasladan a una nueva ciudad o país). Qualifications - Residir actualmente en España. - Contar con experiencia previa en servicios de relocation. - Estar dado/a de alta como autónomo/a en España. - Nivel avanzado de inglés y español, tanto oral como escrito. Requirements - Movilidad propia (muy valorable, no obligatorio). - Excelentes habilidades de comunicación interpersonal. - Experiencia demostrable en relocation y/o real estate. - Capacidad de organización, empatía y buena gestión del estrés. - Perfil proactivo, resolutivo y orientado a la calidad del servicio. - Buena disponibilidad horaria. Responsibilities - Asistencia en la búsqueda de vivienda, colegios, servicios médicos y otros servicios necesarios. - Acompañamiento en los trámites de instalación y adaptación en la nueva ciudad. - Coordinación con agentes inmobiliarios, colegios, organismos públicos y otros interlocutores clave. - Acompañamiento y guía a la persona expatriada durante todo su proceso de integración. Benefits - Colaboración flexible, en función del flujo de clientes y de tu disponibilidad. - Participación en proyectos según tu zona geográfica. - Acceso a una cartera de clientes cualificados. - Excelente clima profesional y red de apoyo. - Acompañamiento constante y formación inicial en nuestros procesos. - Gestión administrativa y de pagos a través de Carbray. - Colaboración sin exclusividad, con altos estándares de calidad y un entorno flexible.

• Gestionar soporte funcional de usuarios (nivel L2/L3): resolución de consultas, debugging funcional y análisis de errores. • Liderar implementaciones funcionales de módulos de Odoo (configuración, parametrización, validación con cliente). • Levantar requerimientos y mapear procesos de negocio (AS-IS / TO-BE). • Acompañar implementaciones end-to-end (setup → testing → go-live → soporte post implementación). • Capacitar usuarios finales y equipos internos (training funcional). • Documentar procesos, configuraciones y buenas prácticas. • Interactuar con perfiles técnicos para desarrollos o customizaciones (cuando aplique).

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like - Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers - Acting as a trusted advisor, not just a booking agent - Managing highly complex, often last-minute travel changes with calm professionalism - Consistently achieving strong CSAT while meeting productivity and efficiency expectations - Demonstrating excellent ownership, judgement, and accountability in every interaction What You’ll Do - End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests - Providing expert recommendations aligned to traveller preferences, company policy, and duty of care - Handling urgent and high-impact travel disruptions with speed, empathy, and precision - Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment - Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence - Building long-term relationships with Executive travellers through consistent, high-quality service - Collaborating closely with peers to maintain a high-performance, elite service culture What We’re Looking For Essential: - Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) - GDS experience (Amadeus, Sabre, Galileo or similar) - Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT - Exceptional communication skills with a polished, confident, and discreet style - Ability to remain calm, decisive, and solutions-focused in high-pressure situations - Strong organisational skills and attention to detail Desirable: - Experience supporting senior stakeholders, C-suite, or high-net-worth individuals - Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes - Naturally service-oriented with a strong hospitality mindset - High emotional intelligence and sound judgement - Comfortable working autonomously and taking full ownership - Resilient, adaptable, and confident handling ambiguity - Commercially aware and performance-driven without compromising service quality This role is offered as a 2-year fixed-term contract and will be fully remote, providing flexibility whilst still part of a collaborative team. To note - the work schedule for this role is currently between 7am-7pm Monday-Friday How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.