This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore,Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” The DevOps Engineering team is responsible for ensuring the reliability and performance of our services for our rapidly growing customer base, with a specific focus on supporting the digital transformation of manufacturing operations for our customers in Japan. This includes managing and evolving our entire cloud architecture to support a global workload (from the US to China, we host Tulip everywhere). The team is using modern tools, technologies and processes to automate the entire cloud software lifecycle. This means finding creative ways to use the fast changing cloud technology to ensure customers’ stability and availability. Automating everything without the need of human-interaction is our credo. About You As a senior infrastructure engineer, you believe the best systems are self-running, thriving on automation that eliminates toil and architecture designed for global resilience. You bring a bias for action to the full cloud lifecycle and excel in collaborative startup cultures where internal motivation and a love for learning are the baseline. Whether working independently or as part of a team, you are dedicated to continuous improvement and solving the industry's toughest technical challenges. What Skills Do I Need? - 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale - Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant - Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT) - Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment - Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash) - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience - Business level of English to communicate with internal team and handle English knowledge database - Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material Key Responsibilities - Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia - Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally - Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle - Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated, automate it - Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing - Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis - Serve as a close partner to application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support - Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation, runbooks, and process iteration Key Collaborators - Application Engineering teams - Edge & Hardware teams - QA team - Product Management - Customer Support Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: - Direct impact on product and culture - Company equity - Hybrid Work Style - Learning & Development benefit - Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation - Commutation Allowance We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Reliability Engineering "Manager, BizOps Overview The Commercial BizOps team is looking for a Manager to help drive the focus on deliverables and accountability, but also really support the team in growing as individuals and together. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You For all team members: • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. • Maintain services once they are live by measuring and monitoring availability, latency and overall system health. • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover • Work with a global team spread across tech hubs in multiple geographies and time zones • Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: • Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. • Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. • Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. " Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

About Company We have grown from an original team of brand planners, and we focus on developing brand and user experiences across the digital landscape. We come to work to mix curiosity and technology to deliver informed commercial results and positive digital experiences. ProCoders is outstaffing, so all projects are different. The company is looking for a DevOps Engineer. Focus: Development processes, build and deployment automation, and operation of components in Azure. Core Responsibilities - Setup, maintenance, and optimization of CI/CD pipelines in Azure DevOps - Monitoring, logging, and alerting (integration with Azure-based monitoring services, log aggregation, dashboards, alerting) - Configuration and operation of Azure Container Apps (deployments, scaling, configuration, secrets) - Management of build environments and container images - Configuration and operation of development, test, and production environments (configuration management, environment variables, feature toggles) Extended Responsibilities - Support in performance analysis, capacity planning, and cost optimization of Azure resources - Ensuring security and compliance aspects in operations (access to pipelines, secrets management, secure network configuration) - Further development of delivery processes (release strategies, automation of quality assurance checks) Required Stack Azure DevOps (Repos, Pipelines, Artifacts), Azure Container Apps, Azure Monitor, Docker, secrets management, infrastructure as code. What do we offer? - Remote work, at ProCoders, the result is all we care about, work from bed, the beach, or anywhere else you want. - Flexibility, we do not impose a strict schedule or mandatory attendance, you allocate your time taking into account your tasks on the project and at the company. - Stability, our employees work for ProCoders not for a project, so we continue to cooperate and offer new projects if the current one ends - Diversity, we welcome all people with diverse interests and hobbies. At ProCoders your colleagues will be musicians, artists, athletes, collectors, brave and unusual people. - PTO (14 days) and sick leave (7 days) are provided after 6 months since start working.

• Architect, upgrade, design, and build scalable infrastructure solutions leveraging Kubernetes, AWS, RDS (MySQL/Postgres), and modern distributed patterns. • Help drive the infrastructure team’s roadmap, leading us to higher levels of reliability, recoverability, and scalability. • Drive capacity planning, benchmarking, and work with the team to stress test our systems, find bottlenecks, and prepare for further growth in the business. • Define, maintain and enforce SLAs and alerts across our infrastructure. • Lead the teams towards stronger signal anomaly detection, better, more flexible alerting. • Help Lead Sezzle’s AI enablement efforts, identifying opportunities to apply AI and automation to enhance infrastructure reliability, developer productivity, and internal tooling. • Build in consistency and scalability across a distributed microservices architecture while maintaining performance and reliability. • Establish and evolve engineering best practices for observability, security, and CI/CD across teams. • Mentor engineers and champion a culture of learning, innovation, and operational excellence. • Collaborate cross-functionally to translate business goals into technical roadmaps and deliver results that matter.