FIRST PREMIER BANK

Role Description Receive inbound application calls from potential new customers. - Utilize effective sales/negotiating skills to acquire applications and up-front fees. - Gather information and enter data from applicants through inbound and outbound calls. - Advise and educate applicants on information regarding their specific application. - Deliver the best possible experience with every contact. Qualifications - Extensive paid training program, up to 3 weeks in length. - Ongoing training opportunities for continuous improvement! Requirements - Base wage starting at $17.25-$19.15/hr. with opportunities to increase take home pay. - Top 60% of associates are eligible for incentives. - Career path from Associate I to Associate IV – each step earning an increase in pay! - Earn up to an additional $3.50/hr. when working non-traditional hours. - Bilingual skills will be compensated in the form of a 10% differential. Benefits - Full medical benefits for 20+ hours/week. - FREE dental and vision coverage. - Generous time off plans including PTO, Sick Pay, and Bonus Days. - 401(k) – dollar-for-dollar match up to 5% of total compensation. - Special discounts and offers for events at the Denny Sanford PREMIER Center. - Employee Wellness Program. - Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year. - Fun Employee Parties.

Role Description Provide customer service and account support on inbound phone calls. Accurately maintain records, navigate online and mobile platforms, ensure compliance, handle processing fees, effectively communicate account benefits, and address fraudulent activities. Qualifications - High school diploma or equivalent is preferred. - Three Months (3) customer service experience, preferred. Requirements - Ensure the accuracy of basic customer details maintained in the system while documenting follow-up actions promised and recording all actions taken. - Provide product and service information, respond to customer questions, and address customer issues and concerns, escalating appropriately. - Adhere to mandatory procedures to ensure work is performed in accordance with quality standards while complying with external regulatory codes and internal codes of conduct. - Assist with credit limit increases, card replacements, and payment arrangements. - Manage inbound calls efficiently addressing the key needs of the customers. - Connect with customers to strengthen the relationship, creating positive experiences and problem-solving issues related to dissatisfaction, billing, fraud, or disputes. - Understand credit card products, transactions, compliance, and security protocols. - Strong drive to excel, embrace challenges, and make meaningful contributions. - Navigate customer service software and databases. Benefits - Robust and expanded package of health benefits. - Incentives and paid time off. - Growth and career advancement opportunities. - Celebrations including private concerts, outdoor bashes, cash and car giveaways. Physical Demands and Work Environment - Extended periods of sitting and working on a computer are required. - Must occasionally lift and/or move up to 15 pounds. - Work environment is a standard office setting. - Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. - On-call rotation may be required.

Role Description Answer inbound calls about our products and services. - Understand policies and procedures used for daily operations. - Take accountability for customer satisfaction with a highly professional demeanor. - Demonstrate a strong phone presence while assisting those with less than perfect credit. - Achieve high satisfaction on customer surveys. - Participate in team meetings. Qualifications - Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required. Requirements - Location: Watertown, SD - Shift: Varying shift options available - Job Status: Full-Time and Part-Time - Pay: $17.25-19.15/hour starting, additional monthly incentives available - Work Site: This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating. - Shift Options: - Full Time: Monday-Friday 12:30pm-9:00pm, Every other Saturday 8:00am-4:30pm - Full-Time: Monday-Friday 12:00pm-9:00pm, Every other Saturday 8:00am-4:30pm - Part Time: Monday-Friday 2pm-9pm, other Saturday 8:00am-4:30pm - No Sundays! Training - Extensive paid training program, up to 3 weeks in length. - Ongoing training opportunities for future success! Pay - Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay. - Top 75% of associates are eligible for incentives. - Career path from Associate I to Associate IV – each step earning an increase in pay. - Earn up to an additional $3.50/hr. when working non-traditional hours. - Bilingual skills are compensated in the form of a 10% differential. - Flex Scheduling opportunity for top performers. Benefits - Full medical benefits for 20+ hours/week. - FREE dental and vision coverage. - Generous time off plans including PTO, Sick Pay, and Bonus Days. - 401(k) – dollar-for-dollar match up to 5% of total compensation. - Special discounts and offers for events at the Denny Sanford PREMIER Center. - Employee Wellness Program. - Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year. - Fun Employee Parties. Our Culture - We have an emphasis on personal success, respect, health, wellness, fun and giving back. - Employees are rewarded, valued, and celebrated for hard work. - Career advancement opportunities is a way PREMIER leaders show they care. - Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

Role Description Receive inbound application calls from potential new customers. - Utilize effective sales/negotiating skills to acquire applications and up-front fees. - Gather information and enter data from applicants through inbound and outbound calls. - Advise and educate applicants on information regarding their specific application. - Deliver the best possible experience with every contact. Qualifications - Extensive paid training program, up to 3 weeks in length. - Ongoing training opportunities for continuous improvement! Requirements - Base wage starting at $17.25-$19.15/hr. with opportunities to increase take home pay. - Top 60% of associates are eligible for incentives. - Career path from Associate I to Associate IV – each step earning an increase in pay! - Earn up to an additional $3.50/hr. when working non-traditional hours. - Bilingual skills will be compensated in the form of a 10% differential. Benefits - Full medical benefits for 20+ hours/week. - FREE dental and vision coverage. - Generous time off plans including PTO, Sick Pay, and Bonus Days. - 401(k) – dollar-for-dollar match up to 5% of total compensation. - Special discounts and offers for events at the Denny Sanford PREMIER Center. - Employee Wellness Program. - Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year. - Fun Employee Parties.