Role Description The Aviation Safety Action Program (ASAP) Manager is assigned as primary interface between the Certificate Management Office (CMO) and the assigned air carrier to prevent accidents and incidents by encouraging employees of the air carrier to voluntarily report safety issues and events. Has program responsibility for the vehicle whereby employees of the air carrier can identify and report safety issues to management and FAA for resolution. Duties - Assists the CMO in compilation of data for the Surveillance Evaluation Program (SEP). - Performs inspections, surveillance, and certification duties for the air carrier, airmen, and designee(s) as directed by the frontline manager (FLM) of the CMO. - Has program responsibility to assure that assigned organizations meet Title 14 of the Code of Federal Regulations (14 CFR) with respect to flight operations programs. - Flight Oversight ASIs do not conduct certification (pilot evaluating, testing, and checking) job functions as a required crewmember, including safety pilot. - The incumbent will not, in any scenario, act as a required crewmember or safety pilot of an aircraft. - Flight Oversight ASIs apply a broad knowledge of the aviation industry, aviation safety, and Federal aviation laws, regulations, and policies. Responsibilities - Under the general direction of the Principal Inspector or Supervisory Principal Inspector, accomplishes the following duties: - Technical Administration: - Reviews, recommends approval, and maintains a memorandum of understanding (MOU) that sets forth all operational elements of the ASAP. - Serves as the CMO representative on any/all Event Review Committee(s) (ERC). - Prepares document providing data for improving the certificate holder's current systems. - Assists the certificate holder in planning for future systems based on the certificate holder employee's voluntary reports of safety issues. - Assists the certificate holder in developing programs using compatible data collection, analysis, storage, and retrieval systems. - Determines if safety-related reports submitted by the employees of the certificate holder qualify for inclusion in ASAP. - Reviews and analyzes said reports to identify actual or potential problems and propose solutions. - Maintains records and historical data on all ASAP safety-related reports. - Advises the appropriate Regional Flight Surgeon on any issues involving medical qualifications or medical certificates. - Consults with other FAA and industry experts on reported events involving matters that are complex or sensitive. - Gathers sufficient evidence relevant to an investigation not caused by investigations and prepares final reports and recommendations on disposition. - Conducts the reexamination of certificated airmen. - Advises Principal Inspectors and CMO management on all significant or sensitive issues and events concerning ASAP. - Conducts investigations of public complaints, congressional inquiries, aircraft incidents, and aircraft accidents. - Provides verbal and/or written technical assistance to legal counsel, testifies at court trials and formal hearings, and gives depositions. - Coordinates information from geographic inspectors for the accomplishment of the SEP program. - Works with the certificate holder's department heads to resolve safety issues. - Certification: - Evaluates and recommends approval or disapproval of manuals and revisions. - Evaluates training programs to ensure they meet the requirements of 14 CFR. - Evaluates performance and recommends approval or disapproval concerning the designation of company instructors and check airmen. - Evaluates operations and facilities by onsite inspections and review of reports by geographic inspectors or others. - Participates in providing flight evaluations. - Surveillance: - At the direction of the FLM of the CMO, performs any required surveillance activity. - Performs other duties as assigned. Qualifications - Not more than two separate incidents involving Title 14 Code of Federal Regulations violations in the last five years. - Valid State driver’s license. - Fluency in the English language. - No chemical dependencies or drug abuse that could interfere with job performance. - High school diploma or equivalent. Medical Requirements - Have good distance vision in each eye and be able to read, without strain, printed materials the size of typewritten characters (glasses and contact lenses permitted). - Have the ability to hear the conversational voice (hearing aid permitted). - Not have any physical conditions that would cause them to be a hazard to themselves or others or that would interfere with their ability to operate/occupy a flight deck observer’s seat (jumpseat) or a cabin passenger seat in a variety of aircraft. Requirements - US Citizenship is required. - Selective Service Registration is required for males born after 12/31/1959. - Must submit an SF50 (See Required Documents). - Ingrade/downgrade applications will be accepted. Additional Qualifications - At least one year of pilot experience in multi-engine aircraft of more than 12,500 pounds maximum certificated takeoff weight. - Three years of experience working in an organization with an air carrier, commercial operator, or air agency certificate. - At least one year of this experience must be with an organization that operated multiengine aircraft of more than 12,500 pounds maximum takeoff weight. - Minimum 1,500 total flight hours. - Must hold a valid Airline Transport Pilot Certificate. - Not more than two flying accidents during the last five years in which the applicant's pilot error was involved. Benefits - A comprehensive benefits package is available to federal employees and their families. - Eligibility for benefits depends on the type of position held.

• Engage with cross-company partners to plan programs and coordinate teams to meet key business objectives • Guide engineering programs in all aspects of program management – planning, forecasting, documenting, scheduling, effective meetings, multi-faceted prioritization, management of dependencies, reporting, and effective handling of critical and blocking issues • Guide engineering teams in the use of agile methodologies • Develop and implement metrics for measuring program effectiveness and improvement areas, collect and analyze data in support of planning and data driven decisions • Report on overall program status, providing insights and recommendations to senior management • Drive organizational alignment and efficiency by coordinating with multi-functional leads and streamlining processes • Work with multi-functional matrixed teams • Guide teams designing for advanced, complex, competing and often conflicting customer requirements • Moderate technical discussions to successful conclusions • Act as liaison between developers and customers, between technical and non-technical audiences • Cultivate a culture of continuous improvement, finding opportunities for process enhancements

Job Title: DF SUM AY25/26 NSF RRF program Job Description: Summer research internship for former SPARK undergraduate students. The program will run approximately 6 weeks (May 11 – June 18th), and you will be paid $20.3/hour for a total of 150 hours to gain this valuable experience that will assist you in building your skills in research. You will also receive travel funds to present your work at a national or local scientific conference. Program requirements: - Must be a U.S. citizen, national, or permanent resident. Must have a minimum 2.5 GPA - Must have previously completed the SPARK program in summer 2024 or summer 2025 Special Instructions to Applicants: Please submit a resume with your application. This position will remain posted until filled, with a preferred application deadline of April 3rd, 2026. This position is benefits-eligible for workers’ compensation and will receive 1 hour of paid sick leave for every 30 hours worked, up to a maximum of 48 hours per year. Pay Rate 20.30

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one that defined an industry and is now leading its transformation. Wave is H&R Block’s accounting platform built for small business owners – offering invoicing, payments, payroll, and bookkeeping in one place. Wave operates as an independent company, moving with the agility and product-driven culture of a startup while having access to the resources and scale of a large enterprise. The Program Manager, Wave Support champions our small business customers, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve Wave’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager, Wave Support, you will report to the Director, Servicing & Strategy and will work across both Wave and H&R Block – with Product, Technology, Marketing, and cross-functional stakeholders as well as peers in Customer Care – to design and operationalize support experiences that drive value to Wave small business owners and H&R Block. Day to day, you’ll... Strategy and Capability Building - Own the operational roadmap for Wave Support – identifying where Wave needs to build new capabilities, unlocking and orchestrating where H&R Block’s infrastructure can be leveraged and integrated to fit the needs of Wave. - Drive alignment of Wave’s support metrics and reporting to H&R Block’s standards – establish consistent definitions, cadences, and dashboards that give Wave & HRB leadership, and cross-functional partners a clear, shared view of support performance and health of the customer experience. - Maintain a real-time pulse on Wave user feedback, drive resolution of complex issues, and provide meaningful insights to Wave product teams to improve the end-to-end user experience. - Partner cross-functionally with Wave and H&R Block Product, Tech, Marketing, Vendor Ops, and Scalable Support to design and deliver effective 1:1 and 1:many support models. - Lead strategic improvement initiatives that enhance quality, eliminate inefficiencies, and optimize cost-to-serve. - Identify and mitigate operational risks, analyze root-causes of process errors, build mitigation strategies, and recommend changes in workflows and tools – particularly across Wave’s payments and payroll products where errors carry significant consequences for small business owners. Operations and Insights - Set the standard for Wave launch readiness and known issues management - defining the process, own the escalation decision, and serve as the communication owner to leadership and cross-functional partners. - Own the strategic direction for contact deflection and self-service - set goals and prioritize investments by partnering with Scalable Support. - Collaborate closely with Wave Advisors to align on high-risk workflows, resolve systemic issues, and enable support and advisory teams to deliver a unified, high-quality customer experience. - Define and own the performance standards and strategic targets for Wave’s SLAs, QA, and WFM - partnering with Data Science, Agent Enablement, and Escalations on execution and transparency. Financial/Budget Management - Create and manage support budgets for each Wave product with accuracy and transparency. - Gain leverage in our support investments so that we can reinvest savings into the customer experiences and continuously innovate the small business experience. What you'll bring to the team... - Bachelor's degree in a related field or the equivalent through a combination of education and experience. - 8+ years of experience in product support roles, including supporting consumer-facing financial or SMB fintech products; experience with payments, payroll, invoicing, and bookkeeping workflows is a strong plus - A track record of capability building where there is a lack of infrastructure and building the processes, frameworks, and operating discipline that allow it to scale and maintain sustainably. - Proven ability to navigate a matrixed or multi-brand environment and building influence across organizational lines without formal authority. - Demonstrated experience leveraging support insights to drive meaningful change across cross-functional teams. - Industry thought leadership as you stay current on new technologies, small business customer trends and expectations, and competitive insights in the SMB fintech and accounting software space. - Exceptional communication and collaboration skills, along with a comfort working and influencing in a cross-functional environment across both Wave and H&R Block stakeholders. - Creative and inspiring approach to problem-solving with a bias for action, accountability, and strong relationship-building. - Deep product support experience in a consumer technology organization, including building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. - The ability to think both strategically and tactically with a persistent problem-solving mentality. It would be even better if you also had... - Experience managing or closely partnering with a Support Operations function. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-LJ #LI-Remote