Role Description Estamos construyendo y escalando una granja de móviles virtuales para operar cuentas de Instagram a gran escala. Actualmente tenemos todo el sistema bien optimizado (automatizaciones, warm-up, estrategia), pero tenemos un cuello de botella importante en la creación de cuentas. Buscamos a un experto que entienda cómo funciona el sistema de Meta y nos ayude a crear cuentas con un bajo ratio de verificaciones y baneos utilizando dispositivos virtuales. - Analizar y auditar nuestro setup actual de creación de cuentas - Identificar por qué tenemos un alto ratio de verificaciones humanas - Optimizar configuraciones de dispositivos (fingerprints, perfiles, etc.) - Mejorar la estrategia de proxies - Proponer o implementar mejores flujos de creación de cuentas - Posiblemente ayudar directamente en la creación de cuentas a escala - Compartir buenas prácticas para escalar con bajo riesgo de ban Qualifications - Experiencia demostrable creando cuentas de Instagram a escala - Experiencia con móviles virtuales (Geelark u otros similares) - Conocimiento de proxies (mobile, residencial, ISP) y fingerprinting - Experiencia reduciendo verificaciones y baneos - Valorable: experiencia con automatización (ADB, Appium, scripts, etc.) Benefits - Colaboración remunerada (por horas / mentoría / proyecto) - Posibilidad de colaboración a largo plazo si funciona bien - Trabajar con un equipo que ya opera a escala - Flexibilidad total (consultoría, ejecución o ambas)

• Drive and develop national Hotel, Office, Restaurant, Out of home customers (Horeca/Office) Key Account strategy • Define the national key account opportunities in size clusters (small, medium, large), international, national or provincial opportunities • Seek agreement with Master Service Agreement (MSA) strategic business objectives linked with P&L model validation by the Manager B2B National Accounts and finance controller. • Set annual national key account plan with high level targets of acquisition and existing customers. • Establish a competitive advantage using market insight, competition and shopper insights • Look and prospect for new national strategics accounts. Assess their potential and develop them with the collaboration of the Account Manager team. • Provide regular updates on sales and business key performance indicators. Maintain relationship with National Key Accounts: • Build strong relationships with future national accounts and existing customers to consistently execute strategy and ensure channel‑specific availability. • Coordinate with the market’s Marketing (CRM) and CRC function to guarantee high standards of customer relationship and service management. Execute excellence through customer planning: • Complete the B2B sales strategy in collaboration with the Account Managers in designated regions • Set annual targets of capsule and machine sales by customer and develop a detailed operational plan: volume, value, P&L follow-up and reporting. Review and agree on targets with respective customers. • Define and agree on promotional activities with buying office and marketing teams. Liaise and co-ordinate with Marketing Manager to coordinate those activities. Actively facilitate and implement local initiatives Market insight: • Analyze the Horeca and Office market complexity, its potential and foresee future trends. • Understand the Horeca and Office channels on a National Level, develop insights focusing on key customers and regional specification via the mastery and implementation of all available market analytical tools while using this know-how with the HQ and other internal stakeholders.

• Take full ownership of your pipeline and proactively generate new business opportunities • Identify, target, and secure new insurance carrier partnerships across the U.S. • Conduct independent research and outreach to build a strong, consistent pipeline • Leverage industry networks, referrals, and creative prospecting strategies to generate leads • Manage the full sales cycle from prospecting to closing • Build and maintain strong, long-term relationships with insurance partners • Act as a trusted advisor by understanding client needs and delivering value-driven solutions • Identify opportunities to grow existing accounts and increase referral volume • Ensure a high level of partner satisfaction through proactive communication • Take ownership of individual performance, targets, and results • Consistently meet or exceed sales goals in a commission-based environment • Maintain an organized pipeline and provide regular updates on progress and performance • Work independently while collaborating with internal teams to drive success • Partner with internal teams (operations, finance, leadership) to align on partner expectations • Support execution of company growth strategies and insurer initiatives • Share market insights and feedback to help improve overall performance • Stay current on industry trends, competitors, and insurer expectations • Build relationships with key decision-makers within insurance organizations • Represent CSN at industry events, conferences, and meetings • Lead negotiations with insurance partners • Develop proposals and agreements aligned with business objectives • Support forecasting and pipeline reporting • Travel across the United States for client meetings, industry events, and partnership development

Location: Home based Salary: Band 5 plus excellent benefits Schedule: Permanent, Full Time Ready to impact a better future? As a Lead CEE in our Employment Skills and Training (EST) team, you’ll shape high‑impact training and development solutions that help colleagues, learners, employers, and partners thrive. You’ll translate the needs of Customer Experience and Engagement (CEE) contracts into purposeful, future‑focused programmes that create real change. You’ll play a key role in driving positive impact for the communities we support. By leading on design, delivery, and continuous improvement of our induction and learning programmes, you’ll help ensure people gain the skills, confidence, and opportunities they need to progress. What you’ll do as a Lead CEE You’ll be entrusted to: - Lead on understanding and translating CEE contract needs into effective training and development solutions - Lead the design and ongoing enhancement of training programmes, ensuring they meet commissioner, regulatory, legislative, compliance, Ofsted, and awarding‑body requirements - Lead on measurement and performance data to inform customers, commissioners, and continuous improvement - Lead the delivery of efficient and effective induction programmes across different client areas - Deliver training interventions both face‑to‑face and remotely in line with programme needs - Ensure inclusive and accessible training aligned with Serco’s Equality, Diversity and Inclusion (EDI) principles - Maintain awareness of safeguarding, Prevent, learner welfare, and health and safety requirements - Support strong collaboration across segment leads, trainers, internal teams, and delivery partners - Contribute to planning, policy formation, and programme evaluation - Build partnerships with external organisations to support CEE programme development - Support the onboarding and development of trainers, fostering collaboration, best practice, and high standards - Identify and manage operational risks related to programme delivery - Support participants, learners, and agents with tailored development to improve job readiness and outcomes Does this sound like you? You’ll be a great fit for this role if you have… - Current knowledge of CEE contracts and programmes - Experience leading teams and delivering learning programmes to an “Expected Standard” (or equivalent) quality level - Minimum Level 3 in Education and Training or CIPD (or working towards) - Experience designing and delivering adult vocational and/or non‑vocational programmes, including blended and digital learning - Strong planning, organisation, adaptability, and interpersonal skills - Experience working under pressure to meet customer expectations - A commitment to personal development and continuous learning - Desirable: Team Leader Level 3, and/or experience working within regulated quality environments such as Ofsted or awarding bodies Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer - Holidays: Up to 25 days plus bank holidays - Pension: Up to 6% contributory pension scheme - Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression - Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service - Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the option to donate pennies from your monthly pay to the Serco People Fund Charity - Employee networks: Inclusive colleague networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds Let’s impact a better future, together. Apply today. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.