CSN Collision Centres

• Lead the onboarding process for new CSN Licensee locations across Canada. • Guide new Licensees through CSN systems, operational processes, KPIs, and insurer program expectations. • Assess shop operations and identify opportunities to improve efficiency and performance. • Help establish operational workflows, best practices, and standard operating procedures. • Coordinate with internal CSN departments to ensure a seamless onboarding experience. • Transition fully onboarded Licensees to the appropriate Field Operations Manager for ongoing support. • Provide onboarding support to U.S. operations when required. • Provide coaching and operational support to newly onboarded Licensees. • Identify performance gaps and recommend practical solutions to improve shop performance. • Support continuous improvement initiatives focused on productivity, cycle time, repair quality, customer experience, and operational consistency. • Monitor progress through regular follow-up and performance tracking. • Build strong relationships with Licensees while acting as a trusted operational advisor. • Collaborate with the Programs & Services and Training teams to develop operational resources, tools, and best practices. • Provide operational feedback and performance updates to Field Operations leadership. • Support strategic initiatives and department projects as required. • Assist the Field Operations Team during periods of increased business demand.

Role Description We are seeking an experienced Collision Performance Support Specialist to join our team. This is a fully remote position open to candidates anywhere in Canada. This role is responsible for onboarding new Licensee locations into the CSN network while providing operational guidance, coaching, and performance support to ensure successful integration into CSN systems, processes, and performance expectations. The successful candidate will be a highly organized, technology-savvy collision industry professional who thrives in a remote work environment and enjoys helping repair facilities improve operational performance. This individual will work closely with the Field Operations Team and other internal departments to ensure new Licensees receive the support, training, and guidance necessary to become successful CSN partners. Key Responsibilities - Lead the onboarding process for new CSN Licensee locations across Canada. - Guide new Licensees through CSN systems, operational processes, KPIs, and insurer program expectations. - Assess shop operations and identify opportunities to improve efficiency and performance. - Help establish operational workflows, best practices, and standard operating procedures. - Coordinate with internal CSN departments to ensure a seamless onboarding experience. - Transition fully onboarded Licensees to the appropriate Field Operations Manager for ongoing support. - Provide onboarding support to U.S. operations when required. - Provide coaching and operational support to newly onboarded Licensees. - Identify performance gaps and recommend practical solutions to improve shop performance. - Support continuous improvement initiatives focused on productivity, cycle time, repair quality, customer experience, and operational consistency. - Monitor progress through regular follow-up and performance tracking. - Build strong relationships with Licensees while acting as a trusted operational advisor. - Collaborate with the Programs & Services and Training teams to develop operational resources, tools, and best practices. - Provide operational feedback and performance updates to Field Operations leadership. - Support strategic initiatives and department projects as required. - Assist the Field Operations Team during periods of increased business demand. Qualifications - 5–8+ years of progressive experience within the collision repair industry is A MUST. - Thorough understanding of collision repair centre operations. - Hands-on experience using industry estimating platforms, including: - Mitchell - Audatex - Other collision management software - Strong understanding of: - Collision repair workflows - Production processes - KPIs - Repair planning - Cycle time - Customer experience - Insurer performance expectations - Excellent computer skills with the ability to quickly learn new systems and software. - Highly organized with exceptional attention to detail. - Strong analytical and problem-solving abilities. - Able to work independently while managing multiple priorities in a remote environment. - Excellent verbal and written communication skills. - Valid driver's licence. - Bilingual (English/French) is considered an asset. Requirements - Fully remote position open to candidates across Canada. - Standard working hours are 9:00 a.m. to 5:00 p.m. in the employee's local time zone. - Candidates must have a dedicated home office with reliable high-speed internet. - Must be comfortable working independently while collaborating virtually with internal teams across North America. - Strong computer proficiency and comfort using multiple systems simultaneously are essential. Benefits - Competitive base salary - Performance-based bonus program - Comprehensive benefits package - Fully remote work environment - Opportunities for professional development and career growth - A collaborative and supportive team culture

• Conduct keyword research, competitor analysis, and search trend analysis across multiple regions (Canada, Quebec, U.S., and Italy) • Optimize the CSN website and shop microsites using SEO best practices, including metadata, internal linking, structured content, and technical enhancements • Develop and implement scalable on-page content strategies tailored to local markets, including French-language optimization for Quebec • Execute technical SEO initiatives such as site audits, crawlability improvements, indexing, and performance optimization • Develop and manage off-page SEO strategies, including link building and backlink acquisition • Optimize and manage local listings (e.g., Google Business Profiles) to improve local search visibility • Monitor, analyze, and report on SEO performance, providing actionable insights and recommendations • Collaborate with internal teams to support website updates, landing page optimization, and SEO best practices • Ensure SEO consistency across multiple markets, adapting strategies to regional behaviors and languages • Support and execute SEM campaigns, including Google Ads, for CSN shops across Canada • Collaborate with the marketing team on campaigns and initiatives • Maintain the CSN intranet homepage and Marketing SharePoint site • Support internal and external communications, including email campaigns • Assist with planning and execution of regional meetings and company events • Contribute ideas to improve marketing and communication strategies and processes

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles each year, helping Canadians get back on the road with confidence and peace of mind. Since 2002, CSN has grown into a leader in collision repair, with over 350 locations across Canada, the United States, and Italy.   Position Summary The Bilingual SEO Specialist is responsible for planning, executing, and optimizing search engine strategies to improve organic visibility and performance across CSN Collision’s digital ecosystem. This role focuses on technical SEO, on-page optimization, local SEO, and content development for shop microsites across multiple markets, including Canada (English and French), the United States, and Italy. Working closely with the Marketing Director and cross-functional teams, the SEO Specialist will leverage data, tools, and AI-driven solutions to improve search rankings, drive traffic, and support overall business growth.   Key Responsibilities Search Engine Optimization - Conduct keyword research, competitor analysis, and search trend analysis across multiple regions (Canada, Quebec, U.S., and Italy) - Optimize the CSN website and shop microsites using SEO best practices, including metadata, internal linking, structured content, and technical enhancements - Develop and implement scalable on-page content strategies tailored to local markets, including French-language optimization for Quebec - Execute technical SEO initiatives such as site audits, crawlability improvements, indexing, and performance optimization - Develop and manage off-page SEO strategies, including link building and backlink acquisition - Optimize and manage local listings (e.g., Google Business Profiles) to improve local search visibility - Monitor, analyze, and report on SEO performance, providing actionable insights and recommendations - Collaborate with internal teams to support website updates, landing page optimization, and SEO best practices - Ensure SEO consistency across multiple markets, adapting strategies to regional behaviors and languages - Support and execute SEM campaigns, including Google Ads, for CSN shops across Canada   Marketing Support - Collaborate with the marketing team on campaigns and initiatives - Maintain the CSN intranet homepage and Marketing SharePoint site - Support internal and external communications, including email campaigns - Assist with planning and execution of regional meetings and company events - Contribute ideas to improve marketing and communication strategies and processes

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles each year, helping Canadians get back on the road with confidence and peace of mind. Since 2002, CSN has grown into a leader in collision repair, with over 350 locations across Canada, the United States, and Italy.   Position Summary The Bilingual SEO Specialist is responsible for planning, executing, and optimizing search engine strategies to improve organic visibility and performance across CSN Collision’s digital ecosystem. This role focuses on technical SEO, on-page optimization, local SEO, and content development for shop microsites across multiple markets, including Canada (English and French), the United States, and Italy. Working closely with the Marketing Director and cross-functional teams, the SEO Specialist will leverage data, tools, and AI-driven solutions to improve search rankings, drive traffic, and support overall business growth.   Key Responsibilities Search Engine Optimization - Conduct keyword research, competitor analysis, and search trend analysis across multiple regions (Canada, Quebec, U.S., and Italy) - Optimize the CSN website and shop microsites using SEO best practices, including metadata, internal linking, structured content, and technical enhancements - Develop and implement scalable on-page content strategies tailored to local markets, including French-language optimization for Quebec - Execute technical SEO initiatives such as site audits, crawlability improvements, indexing, and performance optimization - Develop and manage off-page SEO strategies, including link building and backlink acquisition - Optimize and manage local listings (e.g., Google Business Profiles) to improve local search visibility - Monitor, analyze, and report on SEO performance, providing actionable insights and recommendations - Collaborate with internal teams to support website updates, landing page optimization, and SEO best practices - Ensure SEO consistency across multiple markets, adapting strategies to regional behaviors and languages - Support and execute SEM campaigns, including Google Ads, for CSN shops across Canada   Marketing Support - Collaborate with the marketing team on campaigns and initiatives - Maintain the CSN intranet homepage and Marketing SharePoint site - Support internal and external communications, including email campaigns - Assist with planning and execution of regional meetings and company events - Contribute ideas to improve marketing and communication strategies and processes

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles each year, helping Canadians get back on the road with confidence and peace of mind. Since 2002, CSN has grown into a leader in collision repair, with over 350 locations across Canada, the United States, and Italy.   Position Summary The Bilingual SEO Specialist is responsible for planning, executing, and optimizing search engine strategies to improve organic visibility and performance across CSN Collision’s digital ecosystem. This role focuses on technical SEO, on-page optimization, local SEO, and content development for shop microsites across multiple markets, including Canada (English and French), the United States, and Italy. Working closely with the Marketing Director and cross-functional teams, the SEO Specialist will leverage data, tools, and AI-driven solutions to improve search rankings, drive traffic, and support overall business growth.   Key Responsibilities Search Engine Optimization - Conduct keyword research, competitor analysis, and search trend analysis across multiple regions (Canada, Quebec, U.S., and Italy) - Optimize the CSN website and shop microsites using SEO best practices, including metadata, internal linking, structured content, and technical enhancements - Develop and implement scalable on-page content strategies tailored to local markets, including French-language optimization for Quebec - Execute technical SEO initiatives such as site audits, crawlability improvements, indexing, and performance optimization - Develop and manage off-page SEO strategies, including link building and backlink acquisition - Optimize and manage local listings (e.g., Google Business Profiles) to improve local search visibility - Monitor, analyze, and report on SEO performance, providing actionable insights and recommendations - Collaborate with internal teams to support website updates, landing page optimization, and SEO best practices - Ensure SEO consistency across multiple markets, adapting strategies to regional behaviors and languages - Support and execute SEM campaigns, including Google Ads, for CSN shops across Canada   Marketing Support - Collaborate with the marketing team on campaigns and initiatives - Maintain the CSN intranet homepage and Marketing SharePoint site - Support internal and external communications, including email campaigns - Assist with planning and execution of regional meetings and company events - Contribute ideas to improve marketing and communication strategies and processes

• Take full ownership of your pipeline and proactively generate new business opportunities • Identify, target, and secure new insurance carrier partnerships across the U.S. • Conduct independent research and outreach to build a strong, consistent pipeline • Leverage industry networks, referrals, and creative prospecting strategies to generate leads • Manage the full sales cycle from prospecting to closing • Build and maintain strong, long-term relationships with insurance partners • Act as a trusted advisor by understanding client needs and delivering value-driven solutions • Identify opportunities to grow existing accounts and increase referral volume • Ensure a high level of partner satisfaction through proactive communication • Take ownership of individual performance, targets, and results • Consistently meet or exceed sales goals in a commission-based environment • Maintain an organized pipeline and provide regular updates on progress and performance • Work independently while collaborating with internal teams to drive success • Partner with internal teams (operations, finance, leadership) to align on partner expectations • Support execution of company growth strategies and insurer initiatives • Share market insights and feedback to help improve overall performance • Stay current on industry trends, competitors, and insurer expectations • Build relationships with key decision-makers within insurance organizations • Represent CSN at industry events, conferences, and meetings • Lead negotiations with insurance partners • Develop proposals and agreements aligned with business objectives • Support forecasting and pipeline reporting • Travel across the United States for client meetings, industry events, and partnership development

Senior Sales Manager – Insurance Partnerships About CSN Collision CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence. Since 2002, we’ve grown into one of North America’s leading collision repair networks, with over 400 locations across Canada, the United States, and Italy. We support a network of independently owned collision repair facilities through best-in-class training, data insights, vendor partnerships, and strategic growth initiatives. Position Summary CSN Collision is seeking a highly driven and results-oriented Senior Sales Manager to grow and manage insurance partnerships across the U.S. This is a high-impact, performance-based role where you will be responsible for building your own pipeline, generating new opportunities, and managing key relationships with insurance partners. You will be part of a collaborative team, but this role requires a high level of independence, ownership, and accountability. While some leads and support will be provided, the successful candidate will take initiative in creating their own opportunities, building relationships, and driving results. If you thrive in a commission-driven environment, enjoy developing new business, and take pride in owning your success — this role is for you.   Key Responsibilities Business Development & Pipeline Ownership Take full ownership of your pipeline and proactively generate new business opportunities Identify, target, and secure new insurance carrier partnerships across the U.S. Conduct independent research and outreach to build a strong, consistent pipeline Leverage industry networks, referrals, and creative prospecting strategies to generate leads Manage the full sales cycle from prospecting to closing   Account Management & Relationship Growth Build and maintain strong, long-term relationships with insurance partners Act as a trusted advisor by understanding client needs and delivering value-driven solutions Identify opportunities to grow existing accounts and increase referral volume Ensure a high level of partner satisfaction through proactive communication   Performance & Accountability Take ownership of individual performance, targets, and results Consistently meet or exceed sales goals in a commission-based environment Maintain an organized pipeline and provide regular updates on progress and performance Work independently while collaborating with internal teams to drive success   Strategic Collaboration Partner with internal teams (operations, finance, leadership) to align on partner expectations Support execution of company growth strategies and insurer initiatives Share market insights and feedback to help improve overall performance   Market Intelligence & Industry Engagement Stay current on industry trends, competitors, and insurer expectations Build relationships with key decision-makers within insurance organizations Represent CSN at industry events, conferences, and meetings   Contracting & Negotiation Lead negotiations with insurance partners Develop proposals and agreements aligned with business objectives Support forecasting and pipeline reporting   Travel Requirements Travel across the United States for client meetings, industry events, and partnership development Estimated travel: ~25% Flexibility for occasional short-notice travel

Senior Sales Manager – Insurance Partnerships About CSN Collision CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence. Since 2002, we’ve grown into one of North America’s leading collision repair networks, with over 400 locations across Canada, the United States, and Italy. We support a network of independently owned collision repair facilities through best-in-class training, data insights, vendor partnerships, and strategic growth initiatives. Position Summary CSN Collision is seeking a highly driven and results-oriented Senior Sales Manager to grow and manage insurance partnerships across the U.S. This is a high-impact, performance-based role where you will be responsible for building your own pipeline, generating new opportunities, and managing key relationships with insurance partners. You will be part of a collaborative team, but this role requires a high level of independence, ownership, and accountability. While some leads and support will be provided, the successful candidate will take initiative in creating their own opportunities, building relationships, and driving results. If you thrive in a commission-driven environment, enjoy developing new business, and take pride in owning your success — this role is for you.   Key Responsibilities Business Development & Pipeline Ownership Take full ownership of your pipeline and proactively generate new business opportunities Identify, target, and secure new insurance carrier partnerships across the U.S. Conduct independent research and outreach to build a strong, consistent pipeline Leverage industry networks, referrals, and creative prospecting strategies to generate leads Manage the full sales cycle from prospecting to closing   Account Management & Relationship Growth Build and maintain strong, long-term relationships with insurance partners Act as a trusted advisor by understanding client needs and delivering value-driven solutions Identify opportunities to grow existing accounts and increase referral volume Ensure a high level of partner satisfaction through proactive communication   Performance & Accountability Take ownership of individual performance, targets, and results Consistently meet or exceed sales goals in a commission-based environment Maintain an organized pipeline and provide regular updates on progress and performance Work independently while collaborating with internal teams to drive success   Strategic Collaboration Partner with internal teams (operations, finance, leadership) to align on partner expectations Support execution of company growth strategies and insurer initiatives Share market insights and feedback to help improve overall performance   Market Intelligence & Industry Engagement Stay current on industry trends, competitors, and insurer expectations Build relationships with key decision-makers within insurance organizations Represent CSN at industry events, conferences, and meetings   Contracting & Negotiation Lead negotiations with insurance partners Develop proposals and agreements aligned with business objectives Support forecasting and pipeline reporting   Travel Requirements Travel across the United States for client meetings, industry events, and partnership development Estimated travel: ~25% Flexibility for occasional short-notice travel

Senior Sales Manager – Insurance Partnerships About CSN Collision CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence. Since 2002, we’ve grown into one of North America’s leading collision repair networks, with over 400 locations across Canada, the United States, and Italy. We support a network of independently owned collision repair facilities through best-in-class training, data insights, vendor partnerships, and strategic growth initiatives. Position Summary CSN Collision is seeking a highly driven and results-oriented Senior Sales Manager to grow and manage insurance partnerships across the U.S. This is a high-impact, performance-based role where you will be responsible for building your own pipeline, generating new opportunities, and managing key relationships with insurance partners. You will be part of a collaborative team, but this role requires a high level of independence, ownership, and accountability. While some leads and support will be provided, the successful candidate will take initiative in creating their own opportunities, building relationships, and driving results. If you thrive in a commission-driven environment, enjoy developing new business, and take pride in owning your success — this role is for you.   Key Responsibilities Business Development & Pipeline Ownership Take full ownership of your pipeline and proactively generate new business opportunities Identify, target, and secure new insurance carrier partnerships across the U.S. Conduct independent research and outreach to build a strong, consistent pipeline Leverage industry networks, referrals, and creative prospecting strategies to generate leads Manage the full sales cycle from prospecting to closing   Account Management & Relationship Growth Build and maintain strong, long-term relationships with insurance partners Act as a trusted advisor by understanding client needs and delivering value-driven solutions Identify opportunities to grow existing accounts and increase referral volume Ensure a high level of partner satisfaction through proactive communication   Performance & Accountability Take ownership of individual performance, targets, and results Consistently meet or exceed sales goals in a commission-based environment Maintain an organized pipeline and provide regular updates on progress and performance Work independently while collaborating with internal teams to drive success   Strategic Collaboration Partner with internal teams (operations, finance, leadership) to align on partner expectations Support execution of company growth strategies and insurer initiatives Share market insights and feedback to help improve overall performance   Market Intelligence & Industry Engagement Stay current on industry trends, competitors, and insurer expectations Build relationships with key decision-makers within insurance organizations Represent CSN at industry events, conferences, and meetings   Contracting & Negotiation Lead negotiations with insurance partners Develop proposals and agreements aligned with business objectives Support forecasting and pipeline reporting   Travel Requirements Travel across the United States for client meetings, industry events, and partnership development Estimated travel: ~25% Flexibility for occasional short-notice travel