• First point of contact for customer inquiries via our ticketing system (Zoho Desk and Zoho Projects), email and other channels • Fast, structured, independent and solution-oriented handling of support tickets • Clear and understandable guidance for our customers on using the Linkster Performance Cloud — with the goal of delivering real value • Prioritization and independent handling of incoming inquiries following defined processes • Close coordination with our tech team on bugs or other more complex issues • Ensuring high response quality and short support response times • Documenting solutions and actively improving our knowledge management database (Help Center & internal knowledge base) • Development opportunities: with increasing experience, you can take on more responsibility, e.g., in customer onboarding, quality management, or independent management of key accounts.

• Coordinate onboarding of new clients and ensure a smooth start • Maintain daily communication with clients and respond to requests promptly • Resolve client issues and ensure high satisfaction levels • Identify upselling opportunities and support growth initiatives • Collaborate with the sales team to support deal progression • Assist in preparing and finalizing client contracts • Maintain accurate records in CRM systems • Ensure timely responses to client communication (within SLA) • Coordinate with internal teams (operations, finance, recruitment) • Track and report on client performance, feedback, and retention

Client Strategy Specialist $ 25.34/hr. - $ $ 28.51/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a Client Strategy Specialist, you’ll serve as a strategic partner for top-tier clients, managing their digital marketing journey from initial onboarding to long-term growth . By analyzing campaign data and identifying trends, you will develop and execute proactive marketing strategies across platforms like paid search, social, and SEO to exceed client goals . You’ll bridge the gap between sales and production teams, providing high-level service and comprehensive reporting to ensure client satisfaction and campaign optimization. What You'll Bring - A bachelor's degree in Marketing, Communications, or related field, or equivalent experience - 2+ years in marketing or comparable field - Advanced knowledge of the following key products and how to use them to create campaigns: - Google Ads - Facebook - Google Analytics - SEMrush - Frequently used and new software - Knowledge of creating marketing strategy particularly related to digital marketing - Understand key measurement tools as it relates to the effectiveness of digital marketing - Certified in: Google ads, Google analytics, SEMRush and Facebook - Proficient in using digital products to optimize a marketing strategy - A creative, client-first mindset and problem-solving attitude - Ability to compile and present reports to client - Top-notch communication skills (written, verbal, and listening) - A knack for juggling multiple priorities and projects - The confidence to collaborate with internal teams and high-level clients alike Bonus points if you have: - Experience developing creative campaign content and tactical ideas - Hands-on knowledge of marketing automation tools - The ability to integrate campaign data into sleek, insightful reports - A proactive approach to campaign optimization and SEO analysis Your Location Remote: This position is a work from home position, for residents of Arizona, Montana, South Dakota, Utah, Washington. Experience the Benefits of a Career with Arvig At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally. - Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions - Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family - Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success - Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth - Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals - Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind! Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets

Role Description In dieser Rolle bist du fester Bestandteil unseres Customer Success Teams mit klarem Fokus auf Support und Kundenbetreuung – und arbeitest aktiv daran, die bestmögliche Support-Experience für unsere Kunden aufzubauen: - Erste Anlaufstelle für Kundenanfragen über unser Ticketsystem (Zoho Desk und Zoho Projects), E-Mail und weitere Kanäle - Schnelle, strukturierte, selbstständige und lösungsorientierte Bearbeitung von Support-Tickets - Klare und verständliche Beratung unserer Kunden bei der Nutzung der Linkster Performance Cloud – mit dem Ziel, ihnen echten Mehrwert zu liefern - Priorisierung und eigenständige Bearbeitung eingehender Anfragen entlang definierter Prozesse - Enge Abstimmung mit unserem Tech-Team bei Bugs oder anderen komplexeren Themen - Sicherstellung hoher Antwortqualität und kurzer Reaktionszeiten im Support - Dokumentation von Lösungen sowie aktive Weiterentwicklung unserer Knowledge-Management-Datenbank (Help Center & interne Wissensbasis) Entwicklungsperspektive: Mit steigender Erfahrung hast du die Möglichkeit, mehr Verantwortung zu übernehmen, z. B. in Richtung Kundenonboarding, Quality Management oder eigenständige Betreuung von Key-Accounts. Qualifications - Ausgeprägte Service-Mentalität – du hast den Anspruch, Kunden wirklich zu helfen und ihnen ein sehr gutes Erlebnis zu ermöglichen - Du arbeitest selbstständig, strukturiert und zuverlässig und übernimmst Verantwortung für deine Themen - Schnelle Auffassungsgabe - Du hast Lust, Probleme zu knacken, verstehst diese zügig und kannst sie sauber einordnen - Starke Problemlösungsfähigkeit - Du findest pragmatische, effektive Lösungen, auch bei neuen Fragestellungen - Du kommunizierst klar, präzise und verständlich – auch bei komplexeren Themen - Du bleibst ruhig und lösungsorientiert, auch wenn es mal schnell gehen muss oder mehrere Themen gleichzeitig aufkommen - Du hast Spaß daran, mit Tools zu arbeiten und dich schnell in neue Systeme einzuarbeiten - Interesse an SaaS, E-Commerce oder Influencer Marketing (kein Muss, aber ein Plus) - Du hast 15–20 Stunden pro Woche Zeit und bist flexibel einsetzbar - Du sprichst und schreibst fließend Deutsch und Englisch Benefits - 14 €/Stunde bei flexibler Arbeitszeitgestaltung - Arbeit in einem jungen, motivierten Team mit direktem Draht zur Geschäftsführung - Remote oder Office: in Essen, Hamburg oder von sonstwo aus Deutschland - Einblicke in Influencer Marketing, SaaS-Operations & den Aufbau digitaler Plattformen - Viel Verantwortung & echter Impact im Tagesgeschäft - Entwicklungsperspektive bei erfolgreicher Zusammenarbeit Company Description Linkster ist die Influencer Performance Cloud für die führenden Influencer Teams mit performanceorientierten Zielen in D-A-CH und Europa. Mit unserem dezentral organisierten Kern-Team bauen wir die besten Tools für die führenden Influencer Teams. Unser anspruchsvolles Produkt reicht von unserem einzigartigen Performance Tracking und Reporting über skalierbares Kampagnen Management, Content Monitoring und den einzigartigen Linkster AI Influencer Finder.