Role Description In dieser Rolle bist du fester Bestandteil unseres Customer Success Teams mit klarem Fokus auf Support und Kundenbetreuung – und arbeitest aktiv daran, die bestmögliche Support-Experience für unsere Kunden aufzubauen: - Erste Anlaufstelle für Kundenanfragen über unser Ticketsystem (Zoho Desk und Zoho Projects), E-Mail und weitere Kanäle - Schnelle, strukturierte, selbstständige und lösungsorientierte Bearbeitung von Support-Tickets - Klare und verständliche Beratung unserer Kunden bei der Nutzung der Linkster Performance Cloud – mit dem Ziel, ihnen echten Mehrwert zu liefern - Priorisierung und eigenständige Bearbeitung eingehender Anfragen entlang definierter Prozesse - Enge Abstimmung mit unserem Tech-Team bei Bugs oder anderen komplexeren Themen - Sicherstellung hoher Antwortqualität und kurzer Reaktionszeiten im Support - Dokumentation von Lösungen sowie aktive Weiterentwicklung unserer Knowledge-Management-Datenbank (Help Center & interne Wissensbasis) Entwicklungsperspektive: Mit steigender Erfahrung hast du die Möglichkeit, mehr Verantwortung zu übernehmen, z. B. in Richtung Kundenonboarding, Quality Management oder eigenständige Betreuung von Key-Accounts. Qualifications - Ausgeprägte Service-Mentalität – du hast den Anspruch, Kunden wirklich zu helfen und ihnen ein sehr gutes Erlebnis zu ermöglichen - Du arbeitest selbstständig, strukturiert und zuverlässig und übernimmst Verantwortung für deine Themen - Schnelle Auffassungsgabe - Du hast Lust, Probleme zu knacken, verstehst diese zügig und kannst sie sauber einordnen - Starke Problemlösungsfähigkeit - Du findest pragmatische, effektive Lösungen, auch bei neuen Fragestellungen - Du kommunizierst klar, präzise und verständlich – auch bei komplexeren Themen - Du bleibst ruhig und lösungsorientiert, auch wenn es mal schnell gehen muss oder mehrere Themen gleichzeitig aufkommen - Du hast Spaß daran, mit Tools zu arbeiten und dich schnell in neue Systeme einzuarbeiten - Interesse an SaaS, E-Commerce oder Influencer Marketing (kein Muss, aber ein Plus) - Du hast 15–20 Stunden pro Woche Zeit und bist flexibel einsetzbar - Du sprichst und schreibst fließend Deutsch und Englisch Benefits - 14 €/Stunde bei flexibler Arbeitszeitgestaltung - Arbeit in einem jungen, motivierten Team mit direktem Draht zur Geschäftsführung - Remote oder Office: in Essen, Hamburg oder von sonstwo aus Deutschland - Einblicke in Influencer Marketing, SaaS-Operations & den Aufbau digitaler Plattformen - Viel Verantwortung & echter Impact im Tagesgeschäft - Entwicklungsperspektive bei erfolgreicher Zusammenarbeit Company Description Linkster ist die Influencer Performance Cloud für die führenden Influencer Teams mit performanceorientierten Zielen in D-A-CH und Europa. Mit unserem dezentral organisierten Kern-Team bauen wir die besten Tools für die führenden Influencer Teams. Unser anspruchsvolles Produkt reicht von unserem einzigartigen Performance Tracking und Reporting über skalierbares Kampagnen Management, Content Monitoring und den einzigartigen Linkster AI Influencer Finder.

• Own a portfolio of around 50 accounts in the EMEA region • Act as the primary point of contact post-sale • Build strong, long-term relationships with key stakeholders and decision-makers • Understand customer business goals and align them with product value • Lead and coordinate complex Onboardings • Ensure successful adoption of the platform and services • Define success milestones and track progress against them • Own the renewal process for Enterprise customers • Proactively manage renewals (90/60/30-day cadence) • Identify and mitigate churn risks early • Partner with Sales, Legal, and Finance on complex renewals and contracts • Identify expansion opportunities based on customer usage and needs • Lead high-priority escalations and critical customer issues • Monitor customer health metrics and usage • Maintain accurate account data in CRM and internal tools • Participate in QBRs, Success Reviews, and Executive-level meetings

• Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations. • Administer setup of season management including weight management and seed system creation for all partners. • Execute all post season advancement for our wrestling state partnerships. • Coordinate and ensure prompt payment of all weight management and postseason invoices. • Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting. • Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team. • Oversee customer product documentation and knowledge base for our wrestling software.

Role Overview: As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design. Key Responsibilities: Technology Architecture Design: - Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements. - Define solutions that address complex business challenges and apply across multiple teams. Solution Development: - Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value. - Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness. Stakeholder Collaboration: - Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs. - Engage with multiple teams to drive collaboration and contribute to key decisions. Documentation and Knowledge Sharing: - Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing. - Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions. Leadership and Team Management: - Manage and collaborate with teams to ensure effective performance and delivery of solutions. - Take ownership of team decisions and provide guidance to ensure alignment with architectural goals. Experience: - 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform. - Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives. Technical Expertise: - Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions. - Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance. - Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects. - Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems. Communication Skills: - Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions. - Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in. Preferred Qualifications: - Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing. - Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions. Certifications (Preferred): - Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development. - Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills. - Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules. - Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture. Tools & Technologies: - Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions. - Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows. - Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions. - Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development. - Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.