• Own a portfolio of around 50 accounts in the EMEA region • Act as the primary point of contact post-sale • Build strong, long-term relationships with key stakeholders and decision-makers • Understand customer business goals and align them with product value • Lead and coordinate complex Onboardings • Ensure successful adoption of the platform and services • Define success milestones and track progress against them • Own the renewal process for Enterprise customers • Proactively manage renewals (90/60/30-day cadence) • Identify and mitigate churn risks early • Partner with Sales, Legal, and Finance on complex renewals and contracts • Identify expansion opportunities based on customer usage and needs • Lead high-priority escalations and critical customer issues • Monitor customer health metrics and usage • Maintain accurate account data in CRM and internal tools • Participate in QBRs, Success Reviews, and Executive-level meetings

• Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations. • Administer setup of season management including weight management and seed system creation for all partners. • Execute all post season advancement for our wrestling state partnerships. • Coordinate and ensure prompt payment of all weight management and postseason invoices. • Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting. • Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team. • Oversee customer product documentation and knowledge base for our wrestling software.

Role Overview: As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design. Key Responsibilities: Technology Architecture Design: - Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements. - Define solutions that address complex business challenges and apply across multiple teams. Solution Development: - Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value. - Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness. Stakeholder Collaboration: - Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs. - Engage with multiple teams to drive collaboration and contribute to key decisions. Documentation and Knowledge Sharing: - Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing. - Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions. Leadership and Team Management: - Manage and collaborate with teams to ensure effective performance and delivery of solutions. - Take ownership of team decisions and provide guidance to ensure alignment with architectural goals. Experience: - 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform. - Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives. Technical Expertise: - Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions. - Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance. - Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects. - Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems. Communication Skills: - Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions. - Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in. Preferred Qualifications: - Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing. - Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions. Certifications (Preferred): - Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development. - Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills. - Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules. - Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture. Tools & Technologies: - Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions. - Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows. - Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions. - Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development. - Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

As a Dynamics 365 Functional Consultant (Manager) at Accenture, you will act as the bridge between business stakeholders and technical teams to design, configure, and deliver Dynamics 365 Customer Engagement (CE) solutions. You will lead requirement gathering, solution design, and functional testing while ensuring alignment with business processes and Microsoft best practices. This role requires a strong focus on delivering innovative solutions that drive business value. Key Responsibilities Requirement Gathering & Analysis - Facilitate workshops and meetings with stakeholders to capture and document business requirements. - Conduct fit-gap analysis and develop detailed functional specifications. Solution Design & Configuration - Design Dynamics 365 CE solutions using configuration and minimal customization. - Configure entities, forms, views, dashboards, workflows, and business rules. - Prototype and validate business processes to ensure alignment with client needs. Implementation & Testing - Lead the implementation of Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service. - Develop and execute comprehensive test plans to ensure solutions meet business and functional requirements. Training & Documentation - Deliver end-user training sessions and create detailed user guides. - Maintain comprehensive documentation for all implemented solutions to ensure knowledge transfer and continuity. Support & Advisory - Provide post-go-live support to address client queries and ensure smooth operations. - Recommend continuous improvement opportunities to optimize business processes and enhance solution performance. - Advise clients on leveraging Power Platform and Microsoft CoPilot capabilities to drive innovation and improve business outcomes. Experience: - Proven experience in Dynamics 365 CE implementation, configuration, and functional consulting. - Strong expertise in leading requirement gathering, fit-gap analysis, and solution design workshops. - Hands-on experience with Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service. Technical Skills: - Proficiency in configuring entities, forms, views, dashboards, workflows, and business rules within Dynamics 365 CE. - Familiarity with Power Platform capabilities, including Power Automate, Power Apps, and Power BI. - Knowledge of Microsoft CoPilot and its application in enhancing business processes. Certifications (Preferred): - Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) - Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210) - Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - Microsoft Certified: Power Platform Solution Architect Expert (PL-600) - Microsoft Certified: Azure Fundamentals (AZ-900) About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.