Responsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages - Displays excellent communication skills and telephone etiquette. - Answers incoming calls in a courteous and professional manner—identifies self and company. - Follows workflow and protocol to ensure HIPAA compliance. - Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable - Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health. - Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol. - Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol. - Shows care and compassion for all callers. - Maintains good rapport with referring physicians, secretaries and clinical site staff. - Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry. - Updates account information at the point of scheduling. - Communicates and interacts with all departments effectively and professionally. - Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations. - Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats. - Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement. - Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively. - As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. - Clear and precise communication in both languages in essential to uphold patient safety and satisfaction. PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. Minimum Qualifications, Education and Experience - Must be able to type fluently in English while speaking with callers in either language. - Must be fluent in Mandarin, Cantonese and English - Knowledge of medical terminology in both languages. - Knowledge of medical insurance plans. - Ability to schedule patients rapidly and accurately. - General knowledge of computers and Microsoft Office software. - Provides clear written and verbal communication in both languages. - Detail-oriented. - Ability to multi-task and be organized. Pay Rate: $19.00 per hour

- Analyzing and preparing requirements from the business users of the new changes. - The strong technical analysis of the currency reporting systems and analytical cubes. - Implementation of Power BI dashboards from the business and the team. - Interaction with all team members and participation in development at all stages.

• Analyze gaming economy health and player behavior to identify revenue optimization opportunities • Partner with CRM teams to design, track, and analyze campaigns, building player segmentation models to maximize lifetime value • Develop advanced Tableau and Looker dashboards plus automated reports for real-time player lifecycle visibility • Translate data science models into actionable monetization solutions for leadership • Validate features via A/B testing and statistical analysis to champion a testing culture • Forecast impacts of gamification features on engagement and spend, then measure results

Become a part of our caring community The Senior Business Intelligence Engineer plays a critical role in enabling data‑driven decision making across healthcare operations, clinical quality, finance, and population health initiatives. This role designs and delivers scalable analytics solutions that transform complex healthcare data into trusted insights while ensuring compliance with healthcare regulations and data governance standards. The ideal candidate combines strong BI engineering skills with a deep understanding of healthcare data domains such as clinical, claims, operational, and quality metrics. Key Responsibilities - Design and maintain BI dashboards and analytics solutions supporting: - Financial performance, revenue cycle, and cost analytics - Operational efficiency and capacity planning - Develop healthcare‑optimized data models (claims, encounters, providers, members, patients) - Partner with business leaders to define KPIs and measures - Ensure data accuracy, auditability, and traceability for regulatory reporting - Implement data governance standards including metric definitions and lineage - Optimize SQL queries and BI models for large‑scale healthcare datasets - Ensure HIPAA compliance and secure handling of PHI/PII within analytics platforms - Support CMS, HEDIS, STARs, NCQA, and internal quality reporting needs - Mentor analysts and BI engineers on healthcare data best practices Use your skills to make an impact Required Qualifications - 6+ years of Business Intelligence, Analytics Engineering, or Data Engineering experience - 3+ years of technical experience in SQL with advanced experience in T-SQL - 2+ years of experience in the development of interactive reports using Power BI and Databricks - Advanced experience working with big and complex data sets within large organizations - Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction - Proficiency in understanding Healthcare related data - Proficiency in verbal and written communication to senior and executive leadership - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications - Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field - Minimum 2 years of experience in Power Apps and Power Automate - Experience with tools such as Tableau and Qlik for creating data visualizations - Expertise in data mining, forecasting, simulation, and/or predictive modeling - Experience creating analytics solutions for various healthcare sectors Social Security Task: Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website. Virtual Pre-Screen: As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $89,000 - $121,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-16-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.