• Communicate with clients to secure campaign assets and answer ad specification • Iterate ad copy for performance improvements • Respond to questions promptly, including tags and troubleshooting ad issues • Upload, test and schedule advertising creative using ad servers to ensure timely start and full delivery of all ad campaigns • Investigate issues with clients, agencies, third-party platforms, and internal parties and provide resolutions to these issues • Ensure Account Managers and Clients are informed with current campaign data • Support Account Managers to maintain advertiser client relationships • Provide the Partner team with creative previews for association approval

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements. They collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes. Responsibilities - Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities. - Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products. - Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems. - Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis. - Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates. - Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements. - Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates. - Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts. - Participating in onboarding, training delivery, coaching, and continuous improvement initiatives. - Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers. Requirements - Possess good written and verbal communication skills, including presentation and stakeholder communication. - Demonstrate proven time management and prioritization skills to consistently meet deadlines. - Have experience supporting small to medium operational projects and service delivery. - Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote. - Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds. - Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools. - Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams. - Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs. - Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint. - Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 45,000.00 USDMaximum : 51,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

• Participate in a structured rotational experience across key areas within the Mortgage Title Operations division to gain a comprehensive understanding of the title and settlement lifecycle • Shadow and support teams in functions such as title search, examination, closing, escrow, post-closing, and customer support • Assist with reviewing title documents, data entry, and maintaining accurate records in internal systems • Learn how to identify and resolve title issues, discrepancies, and documentation gaps under guidance from experienced team members • Support day-to-day operational tasks, including processing files, preparing reports, and tracking transactions to ensure timely and accurate service delivery • Collaborate with cross-functional teams to understand how different departments contribute to the overall mortgage and title process • Participate in training sessions, team meetings, and mentorship opportunities to build industry knowledge and professional skills • Contribute to process improvement initiatives by identifying inefficiencies and suggesting solutions • Deliver a high level of customer service by supporting internal and external stakeholders in a professional and responsive manner.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions. What you will accomplish: - Devote yourself to ensuring customer satisfaction - Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty - Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department - Provide timely, empathetic support to customers through our Genesys software, handling incoming chats and emails with care and speaking with Caramel customers over the phone - Build strong feedback loops between customers and internal teams to continually improve customer experiences - Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume - Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service What you will bring: - 2+ years of technology customer support experience with exceptional customer service skills - Technology or automotive industries experience - Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications - Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach - Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills - Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred - Bachelor’s degree or equivalent a plus Where & When You Will Work: - Remote from the continental US - Working Schedule: Various Shifts Available such as: Monday - Friday, available shifts 6:30am - 3:00pm PST and 7:00am - 3:30pm PST, weekends may also be available. The base pay range for this position is expected in the range below: $36,400 - $71,600 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. Additional Details The base pay range for this position is expected in the range below: $37,200 - $73,200 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.