• Participate in a structured rotational experience across key areas within the Mortgage Title Operations division to gain a comprehensive understanding of the title and settlement lifecycle • Shadow and support teams in functions such as title search, examination, closing, escrow, post-closing, and customer support • Assist with reviewing title documents, data entry, and maintaining accurate records in internal systems • Learn how to identify and resolve title issues, discrepancies, and documentation gaps under guidance from experienced team members • Support day-to-day operational tasks, including processing files, preparing reports, and tracking transactions to ensure timely and accurate service delivery • Collaborate with cross-functional teams to understand how different departments contribute to the overall mortgage and title process • Participate in training sessions, team meetings, and mentorship opportunities to build industry knowledge and professional skills • Contribute to process improvement initiatives by identifying inefficiencies and suggesting solutions • Deliver a high level of customer service by supporting internal and external stakeholders in a professional and responsive manner.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions. What you will accomplish: - Devote yourself to ensuring customer satisfaction - Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty - Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department - Provide timely, empathetic support to customers through our Genesys software, handling incoming chats and emails with care and speaking with Caramel customers over the phone - Build strong feedback loops between customers and internal teams to continually improve customer experiences - Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume - Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service What you will bring: - 2+ years of technology customer support experience with exceptional customer service skills - Technology or automotive industries experience - Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications - Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach - Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills - Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred - Bachelor’s degree or equivalent a plus Where & When You Will Work: - Remote from the continental US - Working Schedule: Various Shifts Available such as: Monday - Friday, available shifts 6:30am - 3:00pm PST and 7:00am - 3:30pm PST, weekends may also be available. The base pay range for this position is expected in the range below: $36,400 - $71,600 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. Additional Details The base pay range for this position is expected in the range below: $37,200 - $73,200 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.

Company : Highmark Inc.Job Description : JOB SUMMARY This job captures all inbound inquires for utilization management review from providers and pharmacies. The incumbent assesses the request, conducts all necessary research such as verifying benefit coverage for the member, and then creates the case (data entry) in Highmark's Utilization Management system for Prior Authorization clinical review. Ensures all accurate information is entered at the onset of the process to ensure adherence to all regulatory compliance requirements and service level agreements. The requests may come via fax, Predictal Availity portal and/or service form inquiry. At times may require follow-up communication with the requestor's office (physicians or pharmacists). This role may be required to make outbound calls and/or triage cases if inventory levels require support. ESSENTIAL RESPONSIBILITIES - Obtain requests from provider or pharmacy via fax, provider portal or service form inquiry. May obtain requests from provider or pharmacy by phone in some areas of the organization. Use multiple software systems and various resource sites to determine member plans and requirements. Gather all required documentation including verification of benefit eligibility. Build cases in the utilization management system. - Use knowledge of process and judgement to evaluate identified cases that require additional notification to member, provider, and/or pharmacist. At times, outreach to providers and/or pharmacists may be required to obtain additional information. - Ensure accuracy of data entry to prevent compliance and/or downstream process issues. - Other duties as assigned or requested. EXPERIENCE Required - 1 year of Customer Service experience - 1 year of Healthcare Industry ​ SKILLS - Possess good written and oral telephonic communication skills - Ability to navigate through multiple systems simultaneously - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax - Ability to interact well with peers, supervisors, and customers - Problem-Solving - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services. EDUCATION Required - High School/GED LICENSES or CERTIFICATIONS Required - None Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.66 Pay Range Maximum: $27.42 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

• Run Academy operations end-to-end: coordinate onboarding, logistics, attendee tracking, and communications for Academy offerings (including coaching, live trainings, and peer groups) • Protect data quality: keep records accurate, current, and standardised across Academy systems so reporting and follow-through are dependable • Keep execution consistent: use checklists and defined workflows to ensure programs launch and run the same great way, every time • Spot issues early: notice gaps, exceptions, and operational breakdowns — and surface patterns so we can fix root causes • Support automation readiness: maintain clean inputs and structured data that enable future automation and AI-driven workflows • Document repeatable processes: capture “how we do the work” using approved templates so knowledge is clear, shareable, and scalable • Help test improvements: support validation of new workflows, forms, and system updates to ensure changes stick and outcomes improve • Identify automation candidates: flag repetitive manual tasks and process friction points that are ideal for automation • Coordinate across teams: manage requests to and from cross-functional partners (Sales, Enablement, Training, and more) with clarity and follow-through • Support admin and reporting: process orders, assist with basic reporting, and keep intake/tracking organised and timely • Keep guidance current: update SOPs, checklists, and operational guides as processes evolve