Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for performing clinical assessment of prospective patients and providing oversight of RN Care Managers within various programs. This includes performing initial visits with prospective patients, assisting with resolution of patient escalations and interfacing with internal and external care team members, patients, and patient caregivers as appropriate. Must be licensed in the state of Georgia. This role… - Performs initial virtual, comprehensive assessments of patients; for those who are clinically eligible, determines which devices are most appropriate for each patient. - Ensures documentation supports administrative functions such as quality management and billing. - Oversees the monitoring of patient vitals, symptoms, and labs in collaboration with a team of RN Care Managers and Medical Directors. - Responds to patient escalations identified within virtual programs, i.e. abnormal or outlier vitals, symptoms, or other complexities related to patient care. - Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members. - Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… - Graduate degree in nursing required (MSN, DNP) or a post-graduate certificate in nursing field (for RNs). - GA Compact State Licensure required (RN Compact). - Ten (10) plus years of experience required preferably in acute or ambulatory care. - Experienced in EHR/CMR systems. - Experience working successfully in a fully virtual environment. - Experience working with the senior population in home health, clinics, or other health service setting a plus. - Or equivalent combination of education and/or experience. - Proficient in nursing and associated practice procedures. - Demonstrates excellent clinical insight. - Exhibits empathy, patience, and a strong dedication to providing exceptional patient care. - Possesses outstanding written, verbal, and interpersonal communication abilities. - Maintains a highly personable and engaging telephone demeanor. - Capable of working effectively with minimal supervision. - Collaborates effectively within a team environment. - Capacity and readiness to broaden state licensure to accommodate emerging markets and collaborators. - Able to invoice both governmental and commercial payors, enabling the assignment of benefits to the organization. Salary: $92,500-$124,900 This role is bonus eligible based on individual and company performance. Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

• Investigate employee relations cases such as policy violations, interpersonal conflicts, performance concerns and workplace behavior issues • Conduct structured interviews with employees, managers, and witnesses to gather relevant facts • Document findings and recommendations in a clear, objective, and compliant manner • Provide guidance to managers on performance management, corrective action, and policy interpretation • Identify ER patterns, risks, and opportunities for improvement • Assist with policy updates and help ensure consistent application across teams and departments • Partner with HR teams on engagement initiatives or training needs • Ensure compliance with federal, state, and local employment laws as well as internal policies • Maintain confidential records and uphold the highest standards of professionalism and discretion

Overview The primary purpose of this role is providing technical and procedural support for the client suite of web-based applications. This position is responsible for solving highly complex issues directly or engaging the appropriate resources to provide accurate, timely resolution while maintaining customer satisfaction. Responsibilities Essential Duties: Essential duties noted below may vary by position and/or client needs Support Functions: - Participate in the activities involved in providing timely, quality support and analytical services to assigned external departments (e.g., Operations, Development, Analytics, etc.) while ensuring adherence to corporate and departmental policies and procedures - Perform detailed research through in-depth knowledge of the end-user product to understand customer issues and address them proactively - Research and resolve issues within scope of responsibility - Work closely with software development teams and/or a team of specialists to determine and communicate resolution on issues that require escalation - Run exploratory analysis to uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given potential resolution - Document customer cases in CRM with concise details - Manage case load and move customer cases to a timely and accurate resolution - Effectively present and communicate resolutions to client, development, and client customers - Knowledge share through informal training sessions with client customers - Assist with process improvement initiatives and special projects as assigned General Associate Job Responsibilities: - Exercise exceptional customer service skills to optimize each contact with the client and customers - Ensure that all requests/tasks are responded to in a professional and timely manner - Maintain required documentation including Standard Operating Procedures (SOP’s) on all processes updating regularly as needed - Maintain strict confidentiality of information provided by client and customers or data accessed within assigned systems - Maintain an in-depth knowledge of client's products and systems, as well as policies and procedures - Establish and maintain a professional relationship with internal/external customers, client, team members and department contacts - Escalate to leadership any situation outside the employee’s control that could adversely impact the services being provided Related Duties as Assigned: - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents - Consequently, job incumbents may be asked to perform other duties as required - Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above - Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications Minimum Qualifications: - Must be 18 or older and have a High School diploma or GED or equivalent education - Positive attitude and strong interpersonal communication skills - Effective decision making and problem-solving skills - Attention to detail and analysis skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - Ability to develop mastery of multiple systems, the business and category knowledge - Highly proficient in Microsoft Office with a high level of competency on Excel Additional Information MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Posted Salary Range USD $17.00 - USD $25.50 /Hr. Posting Information Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 04/10/26 Wage: $17 Requirements: Helpdesk/Teck support experience (6months) 2 years Customer support experience Intermediate excel passing assessment #INDKS

Position Summary: The Senior Specialist, Online Resources plays a key role in advancing the Alzheimer’s Association’s national care and support strategy by coordinating three essential digital platforms: Community Resource Finder (CRF), ALZConnected, and ALZNavigator. This position ensures these platforms deliver accurate, relevant, and accessible information to people living with dementia, care partners, professionals, and community organizations. The Senior Specialist will support the national rollout of the new and improved Community Resource Finder, funded in part by a new federal grant from the state of Kansas, and will lead coordinated efforts to gather, validate, and maintain high-quality resource data across multiple service categories including assisted living, skilled nursing facilities, home care, diagnostic services, memory clinics, community health centers, hospice, Area Agencies on Aging, Memory Cafés, and other community-based supports. This role is highly collaborative and works across Community Programs & Services, Public Health, IT/digital, field staff, and external partners to strengthen nationwide access to trusted dementia-related resources. Responsibilities Community Resource Finder (CRF) Coordination - Support the national rollout of the new CRF platform, including vendor coordination, data integration, testing, and field communication. - Lead efforts to collect, review, validate, and organize resource data from Kansas and other states, ensuring inclusion of: Assisted living and residential care, Skilled nursing facilities, Home care and home health, Hospice and palliative care, Memory clinics and diagnostic services, Community health centers and FQHCs, Area Agencies on Aging and county aging services, Memory Cafés and social engagement programs, Dementia-inclusive community organizations - Partner with chapters and external organizations to encourage ongoing data contributions and improve resource completeness and accuracy. - Monitor CRF analytics, identify gaps, and recommend improvements to usability, search filters, and data structure. ALZConnected Community Management - Support day-to-day operations of ALZConnected, including content moderation processes, community experience enhancement, and coordination with vendor/community management partners. - Help implement updates to discussion board categories, navigation, and user onboarding. - Monitor trends and user feedback to inform improvements that better support people living with dementia and caregivers. - Ensure platform alignment with national tone, safety protocols, and mission messaging. ALZNavigator Coordination - Maintain and update ALZNavigator resource pathways and guidance materials as new CRF features and resources become available. - Collaborate with Public Health, Community Programs, and Contact Center leadership to support integration between ALZNavigator and the updated CRF. - Assist with field training and internal communications around ALZNavigator updates and improvements. Grant Support and Reporting - Help track and deliver grant-related milestones, especially for the Kansas federal grant supporting CRF enhancements. - Collect data on resource expansion, platform usage, and outreach activities; prepare summaries for internal reporting and external funders. - Assist with documentation, compliance monitoring, and record-keeping. Other duties as assigned Qualifications - Bachelor’s degree in public health, social services, gerontology, health informatics, communications, or related field (or equivalent experience). - 2–4 years of experience in program coordination, digital platform management, health or social services, community resource navigation, or related roles. Knowledge, Skills and Abilities - Strong organizational skills and ability to track multiple projects simultaneously. - Experience working with databases, digital platforms, spreadsheets, or CRM systems. - Comfort communicating with external partners, chapters, and community organizations. - Excellent writing, communication, and relationship-building skills. - A commitment to inclusive, person-centered, and culturally responsive practices. - Familiarity with dementia, aging services, or public health systems is strongly preferred. - Detail orientation with strong follow-through - Collaborative and team-oriented approach - Comfort working in fast-moving environments - Data integrity and quality-control mindset - Ability to translate between program needs and technical platform requirements - Mission-driven, empathetic, and committed to serving people living with dementia and their care partners Title: Senior Specialist, Online Resources Position Location: Remote Full time Position Grade & Compensation: Grade 506 Exempt The Alzheimer's Association’s good faith expectation for the salary range for this role is between $64,000-$72,000 Reports To: Senior Director, Community Programs & Services Who We Are: The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow. At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease. We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row. At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity — meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia. The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic. Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information. Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing. Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act at the Alzheimer's Association. The Alzheimer's Association will conduct an individualized assessment of the material job duties of this job include working with vulnerable communities which the employer may reasonably believe that Criminal History may have a direct, adverse and negative relationship for the safety of the community. The background check will include searches for: social security person search, public reports, county & federal criminal reports, multi-jurisdictional, sex offender database, NSOPW national sex offender, education, employment history, motor vehicle or driving history, and reference checks.