• Provide day-to-day configuration and administrative support for supply chain tools. • Guide users through access requests and ticket submission processes and serve as a primary point of contact for escalations. • Act as a liaison between business needs and IT systems, driving efficiency, integration, and user adoption. • Serve as a central point of contact for supply chain operations, collaborating with cross-functional stakeholders to identify and address performance gaps, mitigate risks, and drive continuous improvement opportunities. • Develop a strong understanding of supply chain tools, including but not limited to Oscar, SAP, MTA, Supplier Connect, RFQ, Tungsten, CTSI, and Smartsheet. • Support new supply chain users by guiding them through the access request process. • Set up supply chain requirements for new projects in Oscar. • Maintain and update supply chain user and project information in Oscar, including changes to buyers, sourcing, logistics, and notification contacts. • Partner with the Digital team to identify opportunities to improve and simplify existing tools. • Prepare standard work instructions for key tool functionalities. • Collaborate with Digital, Analytics, and IT teams to enhance data quality, automation, and reporting capabilities. • Serve as a supply chain subject matter expert in business reviews, Kaizen events, and transformation initiatives. • Manage the execution of multiple interdependent initiatives, ensuring alignment with business priorities and resource constraints. • Support change management and stakeholder communications to enable sustainable implementation of improvements.

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. You will join our Artificial Intelligence and Machine Learning team that shares a passion for designing quality solutions, embracing new technologies and delivering powerful products within our integrated risk and compliance management platform that help our customers protect their reputation and bottom line. We are changing the way people experience life at work! As an AI Architect (Agentic Systems), you will serve as the technical authority accountable for coherent architecture decisions: how models, retrieval, orchestration, tools, and governance fit into NAVEX’s existing product and data stack. You will design an “AI core services” layer with modular, secure, reusable components and reference architectures that product teams can build against. Your work will cover LLM routing, retrieval-augmented generation (RAG), agent orchestration, tool integration, evaluation and observability, and governance—so that teams can ship agentic features that are secure, auditable, and scalable. If you want to shape the foundational blueprint for enterprise-grade agentic AI systems that drive crucial compliance and ethics decisions, this role is for you. You’ll thrive in this role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next! What you’ll get: - Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match. - High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career. - Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement. - Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. - Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you’ll do: - Define the agentic reference architecture and core services—establish reusable architecture patterns and standards for scalability, interoperability, composability, and governance; maintain architectural artifacts related to orchestration and retrieval - Own technical design choices for agent building blocks—define the agent runtime shape including orchestration mechanisms, model routing, semantic caching, tool usage, and multi-agent communication patterns, including APIs and contracts that application teams can consume - Architect retrieval and knowledge grounding mechanisms (RAG) so that agents can use explicit knowledge sources, combining parametric and non-parametric memory to improve factuality and provide provenance - Co-design and implement governance mechanisms with security and data governance partners—including data lineage, content safety, bias and skew mitigation, and access control—informed by recognized AI governance standards and the NIST AI Risk Management Framework - Architect least-privilege tool access, approval gates and human-in-the-loop designs, and hard output validation boundaries to mitigate common LLM application risks - Define standards for versioning, evaluation, observability, and continuous improvement—including how telemetry is captured and how changes are released safely - Drive architectural decisions for deterministic AI release control, rollback mechanisms, and evaluation-gated deployment strategies - Participate in design reviews, threat modeling, and compliance architecture assessments - Communicate architectural decisions and tradeoffs to engineering leadership and cross-functional stakeholders - Ensure architecture remains modular and provider-flexible, avoiding vendor lock-in while accelerating delivery What you’ll bring: - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field - 12+ years’ experience in software architecture or systems engineering, with evidence of designing and shipping production systems at scale and producing architecture documentation and standards that teams actually follow - Shipped at least one production LLM or agent system—a strong proxy is: shipped a production AI application using retrieval plus a basic evaluation and guardrail pipeline, and can explain tradeoffs around model selection, retrieval quality, and observability - Deep understanding of LLM-based architectures, agentic systems, and AI orchestration patterns including multi-step planning, tool use, and knowledge systems that help agents improve - Cloud-native and platform engineering competence—comfort with cloud-native architecture and reusable platform components, including APIs, orchestration, and operational considerations, particularly AWS services including Bedrock, Lambda, and Step Functions - Governance mindset—ability to translate AI risk governance needs (accountability mechanisms, lifecycle evaluation, traceability, reliability) into enforceable technical controls and documentation - Practical agent patterns literacy—understanding how tool-using agents work (reasoning and acting loops) and what can go wrong in multi-step plans - Experience designing multi-tenant, governed AI platforms at production scale - Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through - Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values Our side of the deal: - We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. - The starting pay range for this role is $220,000 per annum with a variable plan. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

• Architect, deploy, and manage enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, StoreFront, Workspace Environment Management (WEM), and Citrix ADC (NetScaler). • Design, configure, and maintain Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM). • Develop and maintain application delivery strategies that ensure high availability, scalability, and security across multiple datacenters and cloud environments. • Publish and manage applications and desktops for both clinical and administrative users, optimizing performance and compatibility. • Integrate and support electronic health record (EHR) systems (e.g., Epic, Cerner, Meditech) and other healthcare applications within Citrix and Omnissa environments. • Collaborate with security and compliance teams to maintain alignment with HIPAA, HITRUST, and internal audit standards. • Monitor and analyze system performance using Citrix Director, Citrix Analytics, Horizon Console, and third-party tools such as ControlUp, Goliath, or eG Innovations. • Automate provisioning, maintenance, and reporting using PowerShell and other scripting frameworks. • Plan and execute upgrades, migrations, and modernization projects, including cloud or hybrid transitions. • Document infrastructure designs, procedures, and recovery plans to support operational excellence and business continuity. • Provide Tier 3 support and technical leadership for incident resolution, root cause analysis, problem ownership, and knowledge transfer to junior staff. • Mentor and guide junior engineers and technical support personnel on best practices and emerging technologies in virtual delivery.

• Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • First line service desk troubleshooting; resolve basic level 1 and some level 2 issues in Mac OS and Windows environments. • Troubleshoot hardware & accurately determine fixes. • Adherence to SOPs • Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) • Perform post-resolution follow-ups to help requests. • Research issues and resolves technical problems. • Implement and maintain operational documentation and procedures. • Issue the daily operations status report and project status reports as required. • Complete technical and special projects as assigned. • Daily entry of time within current ticketing platform and keeping tickets updated. • Maintain minimum of 32hrs of billable time. • Coordinate with Service Coordination for work assignments. • Continue to learn new technologies and solutions. • Keep and maintain work calendar. • Update client documentation after any change to the client’s network • Maintain necessary professional certification statuses. • Assist with vendor certifications as required. • Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects. • KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility. • Deliver Professional Services SOW and Client Onboarding Activities