Zoom Video Communications was founded in 2011 to revolutionize the way teams communicate with its software-based conference room solution. Across all devices an
Carrier Relations Engineer
Location
United States
Posted
53 days ago
Salary
$97.6K - $225K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Carrier Relations Engineer
Zoom Video Communications
Immigration sponsorship is not available for this positionWhat you can expect At Zoom, we are seeking a Carrier Relations Engineer (CRE) for the Global Telecom Operations organization. The purpose of the CRE is to design, build, and support carrier-grade voice and messaging services. This role is responsible for SIP trunk architecture, carrier interconnects, and day-to-day management of assigned telecom partners. About the Team The Carrier Relations Engineer works with engineering, operations, and commercial teams to enhance services to ensure compliance, maintain network reliability, and provide excellent call quality in emerging markets. Responsibilities Designing, building, and testing SIP trunking solutions for voice services, including redundancy, failover, and capacity planning. Designing and maintaining carrier interconnects (IP and TDM where applicable) for voiceand messaging traffic. Performing end-to-end testing, turn-up, and acceptance of new carriers, routes, and Analyzing call flows, signaling (SIP), and media (RTP) to troubleshoot and resolve quality and interoperability issues. Managing relationships with assigned carrier partners and serving as the primary point of contact. Coordinating carrier escalations and maintenance activities through ticketing and escalation processes. Monitoring carrier performance metrics (ASR, ACD, PDD, MOS, delivery rates) and driving continuous improvement. Supporting route optimization, cost management, and quality balancing initiatives. Understanding and supporting carrier infrastructure for voice and SMS, including APIs, signaling, routing, and delivery mechanisms. Collaborating with internal teams to integrate carrier APIs for provisioning, routing, reporting, and automation. Supporting SMS onboarding, testing, and troubleshooting, including delivery failures and compliance requirements. Ensuring carrier connections and services comply with local and international telecom regulations. Supporting regulatory requirements for new market entry, including numbering, CLI, SMS compliance, and lawful intercept obligations. Working with legal, compliance, and carrier partners to address regulatory changes and audits. Supporting onboarding of new carriers and expansion into new geographic markets. Participating in technical due diligence for new carrier partnerships and services. Providing engineering input for new product launches and service enhancements. What we’re looking for - Demonstrate expertise in SIP trunking design, implementation, and troubleshooting. - Demonstrate expertise in carrier-grade VoIP, signaling protocols (SIP), RTP, codecs, and principles of call routing. - Work on troubleshooting UDP and TLS data flows effectively. Design and oversee carrier network interconnections and implement BGP routing protocols effectively. - Possess practical understanding of SMS infrastructure and carrier messaging processes. - Demonstrate knowledge of telecommunications APIs and integrate systems effectively. - Demonstrate expertise in overseeing telecommunications vendors and suppliers. - Demonstrate experience using carrier ticketing platforms and managing escalation workflows effectively. - Understand telecom regulatory requirements across various regions. - Demonstrate exceptional abilities in troubleshooting, maintaining detailed documentation, and effectively conveying information through clear communication. Salary Range or On Target Earnings: Minimum: $97 600,00 Maximum: $225 700,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote
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Head of Strategic Finance and Investor Relations
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Own end-to-end deal modeling and valuation for M&A and other corporate development opportunities, including building accretion/dilution, synergy, and returns frameworks and supporting diligence - Establish and track key performance indicators that align with investor expectations and company strategy - Executive Partnership & Communication - Partner directly with C-suite executives to prepare for investor interactions and board meetings - Brief executive team and board of directors on investor feedback, market dynamics, and shareholder composition - Collaborate with legal, communications, and marketing teams on external messaging and disclosure strategies - Act as strategic advisor to business units on initiatives that impact investor perception - Team & Function Leadership - Build and lead a high-performing team across strategic finance and investor relations functions - Establish best practices and processes for strategic analysis, deal modeling, and investor communications, with clear operating rhythms and handoffs to/from FP&A - Drive digital transformation initiatives in financial reporting and investor engagement - Mentor and develop talent across the broader finance organization - Foster culture of analytical rigor, strategic thinking, and continuous improvement - Market Intelligence & Analysis - Monitor capital markets, industry trends, and competitive landscape to inform strategy - Analyze shareholder composition and trading patterns to optimize targeting efforts - Track and report on consensus estimates, analyst recommendations, and peer valuations - Provide regular updates on macroeconomic factors affecting the business and investor sentiment Qualifications Education and Experience - 12-15+ years of progressive experience in investor relations and/or strategic finance - Minimum 5 years of experience in investor relations or extensive investor-facing experience - Proven track record in a public company environment - Medtech and/or healthcare experience within a payer-reimbursed, highly regulated environment (e.g., FDA-regulated products, reimbursement dynamics, and disclosure sensitivity) Technical and Functional Expertise - Expert-level financial modeling and valuation skills - Deep understanding of GAAP/IFRS, SEC reporting requirements, and regulatory compliance - Working knowlrdge of healthcare reimbursement and payer dynamics (e.g., coverage, coding, payment) and how regulatory/comercial milestones impact guidance, KPIs, and invester communications - Experience with financial planning systems, CRM platforms, and IR technology solutions - Comprehensive knowledge of capital markets, equity valuation methodologies, and investor behavior - Experience managing credit ratings process and debt investor relations Leadership and Communiation Skills - Executive presence with ability to represent the company to external stakeholders - Exceptional written and verbal communication skills, including public speaking experience - Proven ability to distill complex financial information into clear, compelling narratives - Track record of building and leading high-performing teams - Strong relationship-building skills with ability to influence senior stakeholders Core Compentencies - Strategic mindset with ability to balance long-term vision with near-term execution - Uncompromising integrity and judgment in handling material non-public information - Ability to thrive in high-pressure situations and manage through market volatility - Cultural fit with collaborative, fast-paced, results-oriented environment - Global perspective and experience working across multiple geographies preferred What Success Looks Like - A clearly articulated financial and strategic narrative that resonates with investors - Disciplined, on-time investor deliverables (materials, disclosures, and key-event readiness) enabled by clear cross-functional workback plans and strong internal operating cadence - High confidence from the Board and leadership team in company’s financial stewardship - Constructive and transparent investor relationships that support long-term valuation Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $225,000 - $300,000 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121



