Role Description Hallo, wir suchen Dich! Na klar – da steht’s doch: Nettes Team sucht sympathische Unterstützung. Das bist doch Du! Das Beste daran: - Du arbeitest bequem von Zuhause. - Kein Pendeln, keine Fahrtkosten, kein Stress. - Volle Freiheit – Du richtest Dir Deinen Arbeitsplatz so ein, wie Du magst. Jogginghose? Kein Problem. Und jetzt kommt’s: De taler dansk med kunderne! - Du nimmst Anrufe von dänischen Kunden entgegen und bearbeitest Bestellungen – also ein ganz entspannter Job mit nettem Kontakt. - Hvis du er flink ved mig, vil jeg være flink ved dig. – Bist Du nett zu mir, bin ich nett zu Dir. - Genau das leben wir auch im Team: freundlich, gelassen, hilfsbereit. Klingt gut? Dann komm zu uns und werde Teil unseres Teams. Wir freuen uns auf Dich! Qualifications - Sehr gute Deutsch- und Dänischkenntnisse. - Leichte Computerkenntnisse. - Queereinsteiger sind herzlich willkommen und werden selbstverständlich eingearbeitet. - Wichtig ist, dass Du gute Laune hast und gerne von netten Menschen umgeben bist! Benefits - Flexible Arbeitszeiten: Egal ob Du 25, 30 oder 40 Stunden die Woche arbeitest. - Fester Stundenlohn in einem arbeitgeberbezogenen System zur Lohnsteigerung. - Verschiedene Zuschüsse sowie ein Willkommensbonus von max. 2025€. - Einarbeitung erfolgt auch im Home-Office und die Technik wird gestellt. - Voraussetzung ist eine stabile Internetleitung sowie ein Arbeitsplatz, der den Datenschutzverordnungen entspricht. Company Description - Wir sind da, wo die Bewerber sind: ganz persönlich in Ihrer Nähe. - Stets erreichbar mit schnellstmöglicher Antwortzeit. - Verbindlich – beratend.

About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For:  Role Objective: - Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change. Provide on-platform behavioral health care to children and youth accessing the service. How You’ll Make an Impact:  Providing structured Wellness Coaching: - Prevention, wellness promotion and psychoeducation through structured coaching sessions - Care coordination & case management  - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation  - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems  - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Providing Single Session Wellness Coaching: - Care coordination & case management  - To effectively goal set and action plan for positive behavioral change, based on individual needs - Risk assessment and mitigation  - Prevention, wellness promotion and psychoeducation through drop-in, single-session coaching  - Offering Behavioral Health/ Wellness Coaching interventions - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems Screening and Assessment: - Mental Health & wellness screening, assessment and progress monitoring  - Risk assessment and mitigation  - Identify individual users who are experiencing or are at risk of  experiencing social, emotional, and/or behavioral difficulties  - Identify and support a person in crisis and know when to facilitate referrals Moderation of submitted content: - Moderation of service user submitted content following policy and procedures - Risk assessment and mitigation  - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems  - Moderating Journals & Goals - Appropriately and encouraging engagement relevant to presenting issues - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation Warm handoffs: - Communicate with users other healthcare providers as appropriate in order to provide a seamless care experience Attending supervision, training, meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings Administration: - Maintain accurate records in line with Kooth’s policies and procedures, and approved systems and processes. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences Schedule & Availability Requirements: To ensure consistent coverage for our team, the successful candidate must be available during the following window: - Thursday through Saturday: 9:45 AM – 6:15 PM PT - Total Hours: 24 hours per week.

Role Description Payment/Hardware Support Specialist: Tier 2 provides advanced technical support to Client's Payments merchants and internal business units, serving as a key escalation point for complex hardware, connectivity, and payment processing issues. This role works directly with customers during U.S. business hours, applying deeper technical expertise to diagnose issues, identify root causes, and determine when involvement from development or payment integration teams is required. - Provide advanced technical support to merchants and business units via phone, email, chat, and remote sessions, with a focus on complex or escalated issues. - Perform in-depth troubleshooting of credit card terminals, POS systems, and payment gateway–related issues, including authorization, settlement, batching, and funding concerns. - Identify when issues require escalation and effectively collaborate with development, payment integration, or vendor partners to drive resolution. - Maintain thorough, high-quality case documentation, including technical findings, troubleshooting steps, and escalation details. - Gain and maintain a deep understanding of the Clients payments gateway, associated tools, and transaction workflows to support accurate diagnosis and resolution. - Serve as a subject-matter resource for Tier 1 agents by providing guidance, best practices, and feedback on recurring or complex issues. - Contribute to the creation and improvement of technical documentation, knowledge base articles, and troubleshooting procedures based on real-world case experience. Qualifications - Excellent English communication skills, both written and verbal. - Strong experience supporting credit card terminals, POS systems, and payment hardware. - Solid understanding of payment processing flows, including authorization, settlement, batching, and funding. - Ability to analyze complex technical issues and determine appropriate escalation paths. - Clear, professional written and verbal communication skills when interacting with merchants, business units, and technical teams. - Proficiency with Office Suite, Google Sheets, Excel, and internal knowledge bases. - Proven ability to work independently while collaborating effectively with cross-functional teams. - Willingness to work afternoon shifts (2 pm - 10 pm, Tuesday to Sunday). Benefits - A remote work model. - Paid training. - Opportunity to work with a dynamic, fast-growing team. - Private health insurance. - Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries).

• Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support. • Take customer calls, emails and chats as assigned and respond to customer requests in a timely and accurate manner. • Participate in after-hours on-call rotation as needed. • Manage (triage) incoming requests from both internal and external parties. • Effectively troubleshoot requests that are unclear or do not include enough details. • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work. • Initiate, update, track and close tickets through work order system within standard timelines. • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. • Recognize, document and alert the supervisor of trends in customer calls and issues. • Recommend process improvements. • Perform additional responsibilities as assigned.