About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For:  Role Objective: - Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change. Provide on-platform behavioral health care to children and youth accessing the service. How You’ll Make an Impact:  Providing structured Wellness Coaching: - Prevention, wellness promotion and psychoeducation through structured coaching sessions - Care coordination & case management  - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation  - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems  - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Providing Single Session Wellness Coaching: - Care coordination & case management  - To effectively goal set and action plan for positive behavioral change, based on individual needs - Risk assessment and mitigation  - Prevention, wellness promotion and psychoeducation through drop-in, single-session coaching  - Offering Behavioral Health/ Wellness Coaching interventions - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems Screening and Assessment: - Mental Health & wellness screening, assessment and progress monitoring  - Risk assessment and mitigation  - Identify individual users who are experiencing or are at risk of  experiencing social, emotional, and/or behavioral difficulties  - Identify and support a person in crisis and know when to facilitate referrals Moderation of submitted content: - Moderation of service user submitted content following policy and procedures - Risk assessment and mitigation  - Optimize positive mental health by addressing  determinants of positive mental health - Minimize mental health problems by  addressing determinants of mental health problems  - Moderating Journals & Goals - Appropriately and encouraging engagement relevant to presenting issues - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation Warm handoffs: - Communicate with users other healthcare providers as appropriate in order to provide a seamless care experience Attending supervision, training, meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings Administration: - Maintain accurate records in line with Kooth’s policies and procedures, and approved systems and processes. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences Schedule & Availability Requirements: To ensure consistent coverage for our team, the successful candidate must be available during the following window: - Thursday through Saturday: 9:45 AM – 6:15 PM PT - Total Hours: 24 hours per week.

Role Description Payment/Hardware Support Specialist: Tier 2 provides advanced technical support to Client's Payments merchants and internal business units, serving as a key escalation point for complex hardware, connectivity, and payment processing issues. This role works directly with customers during U.S. business hours, applying deeper technical expertise to diagnose issues, identify root causes, and determine when involvement from development or payment integration teams is required. - Provide advanced technical support to merchants and business units via phone, email, chat, and remote sessions, with a focus on complex or escalated issues. - Perform in-depth troubleshooting of credit card terminals, POS systems, and payment gateway–related issues, including authorization, settlement, batching, and funding concerns. - Identify when issues require escalation and effectively collaborate with development, payment integration, or vendor partners to drive resolution. - Maintain thorough, high-quality case documentation, including technical findings, troubleshooting steps, and escalation details. - Gain and maintain a deep understanding of the Clients payments gateway, associated tools, and transaction workflows to support accurate diagnosis and resolution. - Serve as a subject-matter resource for Tier 1 agents by providing guidance, best practices, and feedback on recurring or complex issues. - Contribute to the creation and improvement of technical documentation, knowledge base articles, and troubleshooting procedures based on real-world case experience. Qualifications - Excellent English communication skills, both written and verbal. - Strong experience supporting credit card terminals, POS systems, and payment hardware. - Solid understanding of payment processing flows, including authorization, settlement, batching, and funding. - Ability to analyze complex technical issues and determine appropriate escalation paths. - Clear, professional written and verbal communication skills when interacting with merchants, business units, and technical teams. - Proficiency with Office Suite, Google Sheets, Excel, and internal knowledge bases. - Proven ability to work independently while collaborating effectively with cross-functional teams. - Willingness to work afternoon shifts (2 pm - 10 pm, Tuesday to Sunday). Benefits - A remote work model. - Paid training. - Opportunity to work with a dynamic, fast-growing team. - Private health insurance. - Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries).

• Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support. • Take customer calls, emails and chats as assigned and respond to customer requests in a timely and accurate manner. • Participate in after-hours on-call rotation as needed. • Manage (triage) incoming requests from both internal and external parties. • Effectively troubleshoot requests that are unclear or do not include enough details. • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work. • Initiate, update, track and close tickets through work order system within standard timelines. • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. • Recognize, document and alert the supervisor of trends in customer calls and issues. • Recommend process improvements. • Perform additional responsibilities as assigned.

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req#: 5237 #INDNONC